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2023 in Review: Rentals

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After several years of very minimal time having to be put into rentals once they were rented, 2023 made up for it. We had a lot of damage to properties, a lot of tenant payment issues, and just a general “can we not talk about rentals for ONE week please” moments. But even with that frustration, this is still the best.

All of these stories were elaborated on in posts throughout the year. This is meant as a summary of all our activities. You can search for the stories through keywords on the website, or just email me, and I’ll elaborate.

PROPERTY MANAGEMENT

In January, I took over management of our Kentucky properties. When we moved here in 2020, it was easier to maintain status quo. In Virginia, we had established contacts in the trades we’d need, and we felt comfortable there. In Kentucky, since we hadn’t lived there, nor did we have direct management of the properties (plus, the property manager did a lot of work in house), we just left it alone and kept paying the management fees. We bought a 4th property in Kentucky in 2022, and I kept it under my management. Through that process, I grew more comfortable with the area and any trades people I would need. Then over the course of 2022, the property management issues finally were painful enough that we cut ties.

We had cut ties with our first management company who was doing zero of the work they were supposed to do. In the process, we learned a few ways we wanted to see a future management company operate. We negotiated some of the fees that this company had. I didn’t foresee how frustrating that would be. For instance, they’d charge us 10% of the contracted price when hiring a company if they couldn’t do something in house. I said, “that’s what management is, and what I’m paying you for monthly.” They agreed to not add 10% to contractor payments. But I never saw the invoices, even when I asked for them, so it was hard for me to know whether I was being charged by them correctly. It turns out, I was always charged that extra 10%, and I needed to request the refund, every single time.

Problems really got bad when a single employee claimed we didn’t pay something we had and immediately charged us for it (over $1,000). We had to get the owner of the company involved. It was a mess. I finally said that’s enough, and even though I had a one month old baby, I took over management. Luckily, we had a clause in our contract that allowed us to cancel the contract (by either party) with 30 days notice.

I met with each of the 3 properties’ tenants they had under management, and I executed my own leases with them. First, their lease was a mess and disorganized (and had errors that were crossed out and initialed). Second, I like having my template in place so that I know what it says, and how it’s laid out. I recently learned that my VA property manager’s lease didn’t have some key information I would have preferred to see there, so I even started using my leases for the properties she manages.

INSURANCE CLAIMS

After having no insurance claims for all our homeownership years, we had three this year. One was on our personal house, and two were rental properties. I covered our own issues in a previous post; a wind storm caused a tree to fall on our deck, one (well, one and a half) on the fence, and a few limbs on the driveway.

We had a bad wind storm come through in March. The tree fell from the back of the property and hit the roof of a rental property. By some miracle, there was not a single puncture of a limb into the house. The roof sustained the fall and weight of the tree. We didn’t even need to fix the roof, just the fascia board and gutter. Insurance was super easy to work with. An adjuster came out, reviewed the damage, and issued a check.

We had another rental property with the water heater in the attic (instead of the crawl space or just anywhere better conditioned than the attic). A 2-week freeze came through in December 2022, and it froze the pipes. When it thawed, water just poured through the ceiling and into the house. There was 2 inches of water everywhere. The ceiling in the master bedroom, master bathroom, laundry room, and part of the kitchen caved in. The walls in the master bedroom and bathroom needed to be taken down to the studs and rebuilt. The bottom 2′ of all the walls in the house had to be torn out and put back together. All the flooring (that we had put in 5 months earlier) had to be replaced. And with all of that said, it actually wasn’t that bad of a process. Since insurance covered everything, it was just what it was. If I had to pay for each step, it would have been more painful (in time, contractor management, and cost). We were “out of commission” for about 3 months, but insurance even covered lost rent.

I sit here and type this while my back deck is still damaged. By the time we got through our claim with the insurance company, we were months out from the contractor getting to us. I’m hoping it’ll be replaced by May.

MAINTENANCE CALLS

I was surprised to realize that we only replaced two dishwashers and one refrigerator this year. Then I realized it’s probably because we’ve replaced almost all the other ones in the last few years – yikes.

We had a house cited by the City for unsightly conditions in the front yard. The tenant mowed and cleaned up some things right away, and we hired someone to come cut up a fallen tree limb that we didn’t know about.

We had another house cited by insurance for not having a handrail on the front stoop (even though we’ve owned this house for 6 years at that point, with the same insurance). We had our handyman install one for us. While he was there, he fixed the ceiling in a bedroom where there had been water damage.

We paid for a flat roof to be fixed, after several years of fighting it and it continuing to leak (it’s so hard to find a roofer to work on a flat roof). That was a debacle because he was delayed for weeks, didn’t communicate, and then took it upon himself to change the scope of work. I wasn’t happy with the new scope and forced him to uphold the contract and do it right.

One house was completely painted during the turnover. We also had the tile and cast iron tub in that house newly epoxied (and then learned that it didn’t even last a year and is flaking).

We also had a new one – wildlife traps. A tenant had a raccoon living in her attic. The management company “fixed” it, but didn’t actually. I hired a professional when I took over management. They didn’t catch anything over the course of a few days, so they were confident nothing was in the attic. They then repaired the hole.

And then the usual – several plumbing/HVAC issues that were resolved throughout the year. Those will always be there. We had a big one with a water main line leak due to trees infiltrating the pipes (and unfortunately, that wasn’t the first time we’ve done that type of work).

We spent $15k across the 13 properties (some had $0 spent) on maintenance calls.

INCREASE IN TAXES AND INSURANCE

In November, I had posted about how our taxes and insurance charges have increased over the previous year. Our escrow accounts increased by $312 in payments. Our taxes were over $3,400 more than the previous year’s payments, and our insurance policies increased by over $1,000. Both the tax assessments and the replacement value costs were increased by these entities to reflect the higher home prices over the last few years, and that caused a higher-than-expected increase in all these costs. Some tax jurisdictions took their time in catching up their assessments to the skyrocketing prices of 2020/2021, but some took advantage of it right away. We have two houses where the taxes over the last 4 years have hardly changed, but we have others where the costs increased significantly.

INCREASE IN RENTAL INCOME

Our total income in 2023 increased from 2022 by almost $12,000. Although, I’ll note that we had over $4,000 paid from a rent relief program in January 2023 that really counted some towards 2022 amounts owed.

Most of my rent increases went into effect in 2022, just based on how the years played out. I had two properties increase by $50/month each in May 2023.

When the tenant flooded the house, we were able to upgrade a few things in there. In that time, the market rent always increased. So we went from $1200/month to $1600/month in rent over that time. It ended up being a problem because the new tenant lost her job, but that becomes a problem in 2024, after we struggled with her paying rent from October 1 through February.

We also had tenant turnover in another property, where the rent went from $800/month to $925/month. The previous tenant had been there several years. We had decent numbers (e.g., covering of expenses) on the house, and she kept struggling to pay on time, so I didn’t have the heart to increase the rent on her. It was my way of giving her a break because she had done something really big/difficult in her life. When we put it on the market, it wasn’t an ideal time of year, so we went low at $925. This tenant asked to leave mid-lease. We ended up re-renting the house at $995.

We had another tenant buy a house and vacate their lease early, leaving us to re-rent it for January 1. We were able to get someone in by February. Luckily, their lease break fee for that time of year was a month’s worth of rent, so we technically weren’t out of any income for that month-long gap. We were able to re-rent the house at $1,650 (from 1,350); that’s not realized until 2024 income though. We also took a leap of faith on this new tenant, who didn’t completely meet our criteria, but she asked for a chance; hopefully when I’m making this post next year, I haven’t regretted the decision to rent to her.

SUMMARY

This year, we had one tenant egregiously not pay rent on time, another tenant continuously pay late by a few days (although for their track record, paying 33% of payments due late is actually low), and a few who needed a bit more time (and communicated in advance) so we didn’t charge them a late fee. We had two houses with insurance claims, two major expenses (main water line replacement and flat roof repairs), and about $9k worth of other maintenance expenses on the houses.

I took over management of 3 of the 4 properties in Kentucky that were under a property manager. We added a house to the Virginia property manager’s portfolio. We had to turn over two properties in the winter wasn’t ideal, but we made it work. Technically, it was 3 properties over the winter, but one gave notice in 2024. We increased the rent on two houses by $50/month each to cover large increases in taxes and insurance payments.

Overall, this was a time-consuming year. We spent more time managing these properties and dealing with issues than any previous year. I can’t say that there was a single month where we just collected rent without any calls or discussion with a property manager. Heck, I could handle the “is it ok if I pay rent on the 9th” type messages, but this year was more than that. Here’s to hoping that everything is moving smoothly in 2024.

House #1: Off market purchase

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Our first investment purchase was a townhome in central Kentucky (while living in Virginia) in February 2016.

At this point, we had purchased and sold our first primary residence, and had purchased a new construction home. Our first home sold for $62,500 more than what we purchased it for and we walked away from the sale with over $130,000. Our new home needed about $70k for closing, leaving $60k that we wanted to use for investment properties.

PURCHASING FROM FAMILY

Mr. ODA’s brother-in-law had purchased a foreclosed townhome while he was in college and rented a room out to his friend – excellent forethought and financial decision making there! When him and his wife got married, they were ready to look into a home with more space and less stairs, so we offered to purchase the house. About 2.5 years after he had purchased it, we set him up to make $16,500.

Their Realtor suggested listing at $90-95k. The comparable sales in the area were suggesting 95-100k, but the townhouse in question had a lower PVA than the others recently sold. There was another townhome in the community listed for sale at $100k, but it had been on the market for 4 months at that time, meaning the market wasn’t interested in it at that price. Additionally, this deal was being done off market, which automatically yields a higher net for the seller because there were no Realtor commissions and minimizes the risk of a listing. They didn’t need to get it ‘show ready’ or have to leave the house for an indefinite number of showings. We removed the uncertainty of how long the house would be listed and therefore how many mortgage payments they’d still be paying before it sold. We also eliminated the possibility of an appraisal and home inspection negotiation during the contract period. For all those reasons, we offered $85,000. We settled on $87,000 with $2,000 in seller-paid-closing-costs. A family member, who’s a lawyer, sent us a template for a contract, so we used that as a starting point, and I wrote up our own contract.

We first looked into a loan assumption. We started with several questions regarding how he was paying PMI (whether we’d have to assume the PMI, whether the PMI would be recalculated for the new appraised value based on our purchase, and whether there would be a penalty if we paid down the balance faster to eliminate the PMI), how the loan balance would transfer cleanly, and whether they needed to cash out escrow. After asking all these types of questions, we learned that PNC wouldn’t allow a loan assumption of an FHA loan since our intent was to use it as an investment property.

We did not do our own home inspection. We figured the HOA would cover the exterior, and we reviewed the home inspection he had completed two years prior. There had been a few upgrades since the initial home inspection, and there wasn’t anything that needed our immediate attention. We bought a new washer and dryer since the unit didn’t have any, and I painted most of it before it was listed for rent.

THE LOAN PROCESSING

Both sides of the transaction were able to sign the purchase contract electronically. We went through the whole loan processing without having to visit Kentucky. The attorney shipped the loan documents to us, we invited a notary over to watch us sign the papers, and then we FedEx’d the papers back to the loan officer for the sellers to sign.

While the closing itself went smoothly, we had several issues with our loan provider.

Our loan was a portfolio loan, which means that it’s a loan on the primary market and not backed by Fannie/Freddie. The interest rate was 4.5%; it was amortized over 30 years, but it had a balloon payment after 10 years. We paid careful attention to this loan (e.g., made many, frequent principal payments) because that meant we’d owe over $59k in 10 years.

It was amortized by 365/360 Rule (i.e., by the day) rather than the way it works in a traditional mortgage (annual rate divided by 12). In a traditional mortgage, the principal and interest difference is based on an annual APR, which creates a consistent amortization that gradually reduces the amount of interest in each month’s payment compared to the principal that will be paid. In the 365/360 Rule, each month’s principal and interest applied to the loan is different because it’s based on the number of days in the individual month. For example, in March, we paid February’s 28 days of interest, and in April, we paid March’s 31 days of interest; therefore, more of our March payment was applied to principal.

Here’s a snapshot of the amortization schedule, reflecting the changes of interest and principal by month.

The bank’s system was antiquated in that we could not make online payments unless we had a bank account with their bank. Being that this bank was in Kentucky while we lived in Virginia, we weren’t interested in opening a bank account and funding it just to pay this loan. This meant that all of our payments had to be sent by check to their location for keyed entry. The people responsible for entering these payments were not aware of the principal-only concept, and we spent almost the entire first year of the loan having to call every single time we sent a principal payment to have them reverse it, apply it as principal-only, and credit us the days worth of interest it cost us. After several months of this occurring and the response being that the teller doesn’t know how to enter it (then teach them…), we filed a complaint with the Better Business Bureau. We received all the interest owed to us as a result and all future payments were applied correctly.

Due to the poor relationship with the bank and the impending balloon payment, we paid off the loan faster than the 10 years. The loan was issued February 2016, and we made our final payment in April 2020.

PROPERTY MANAGEMENT

We hired a property manager since we were not local and didn’t want to manage showings or maintenance issues in an unknown market. The property management fee is 10% of the monthly income. We actually had several issues with the first property management company, but ‘managing the property manager’ is another post. We released ourselves from that first contract and negotiated with another company, who has been managing the property for the last 4 years.

We have also had to manage the HOA company to address water leaks that stemmed from the brick facade. Both times, the issue presented was eventually resolved, but never in a timely manner. Unfortunately, we are responsible for interior fixes (e.g., drywall) caused by the exterior cracks, which are covered by the HOA since it’s a townhome.

One final interesting story about this house. In November 2016, just a few months after we purchased the house, an intoxicated driver crossed the center line, hopped the curb, drove through the fence, and drove into the back of our townhome, destroying our HVAC unit and taking out a post of the 2nd story deck. It was a Sunday morning. We didn’t pay anything for this incident. The HVAC and a broken light were covered by the insurance company; the deck was repaired by the HOA’s management company. It was an incredible incident.

The townhouse hasn’t been easy to rent. We actually looked into selling it, but our property manager, who is also a Realtor, thought we could only list it at $90,000, which was not something we were interested in, having purchased it at $85k. Once the place is rented, we don’t have issues with maintenance, rent payment, or tenant-related issues. It just takes a month or two of vacancy before we find a qualified applicant. We have offered incentives for leases longer than 12 months to help eliminate our turnover rate and number of days vacant.