Medical Bills – Part 2

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I went to the emergency room on November 15, 2021. I resolved a bill from that day on June 30, 2023.

The provider submitted a claim to my insurance company immediately after my stay there. The submitted charges were $1526. My insurance adjusted the amount, paid about $1100, and said I was responsible for about $60. My explanation of benefits (EOB) even included a copy of the check they submitted to the provider, which is not typical. The check was date December 21, 2021.

The provider submitted a second claim, exactly the same as the first one, to my insurance company in December 2021. My insurance denied the claim because it was a duplicate. Simple enough.

The provider only received the denial, and not the check nor first EOB.

I received a bill from the provider in March 2022 for $1526. That didn’t make sense. I knew my insurance should cover most of a claim. I looked through my insurance coverage and confirmed I would only owe my co-insurance since our deductible had been long met. I reviewed my EOBs and noted the duplicate submission, so I called the provider. I told her the story, but she kept talking over me and not hearing that the denial was because it had first been paid. She said she was going to call my insurance company. I filed the paperwork and assumed it would get handled or that I’d receive another statement prompting me to take action.

In August 2022, I received a letter from a collections agency. I was pretty mad. Not only did I not receive information from this woman who had a job to do, they never sent another invoice/statement/bill to me.

On September 1, 2022, I called the collections agency as the letter told me to, plus I wanted a record that I had acknowledged the collections notice. The collections company told me to detach the part of my letter that had my information and mail it back to them asking for details. I did that immediately. I later received a letter that said “physician says you owe $1526 for services rendered on 11/15/21.” Thanks; that’s useless.

The same day that I called the collections agency, I called the provider. The man I spoke to told me he took my account out of collections status and would look into it. He told me to send an email to them with the EOBs and an explanation of what happened, which I did immediately that day.

On October 13, 2022, I hadn’t heard anything. I had sent two more emails since that time, trying to avoid a phone call, but at this point I had to call. I figured at any given moment, these people would just send my account to collections instead of put any effort in. The person I spoke to this time said they’d escalate this to the posting team for review, and they’d need 45-60 days to research it.

Nothing.

In December I called again. I asked for a supervisor immediately to avoid having to explain the story once again, but they made me explain it again. I got through to a supervisor who finally understood the story that there is a check out there for them. She said she sees that the issue is that the PO Box was wrong for where it was sent. She said she would contact my insurance about it. She emailed me the next day to say she tried 3 times to get to my insurance and couldn’t. That’s complete bull. I’ve never not been able to reach someone at my insurance agency via their 800 number.

I responded to her email 3 times asking for an update through December and January. At the beginning of February, I finally called again. This time, I called my insurance company and asked them what can be done. She called the provider via a 3-way call. The man said they’d resolve it and he escalated it. Same. Old. Story.

I gave them another 60 days and called them in April. Nothing different. This supervisor told me that she could see it being worked on and moving through the system. She said she really needed to allow it to work through the system and to give another 60 days.

I called on June 29, 2023. I was able to get through to the same supervisor as the April call. She kept me on hold a majority of the time. After a half hour, she came back and said “I’ve escalated this to the posting team. I appreciate your patience, but I really need to give them another 60 days.” No. Unacceptable. I’ve wasted hours of my life trying to get this resolved, and it’s not even my problem to resolve. It has only become my problem because they sent me to collections. I told her to send me to someone higher than her, and I was done being thanked for my patience.

A new person got on the phone. I said the only acceptable outcomes at this point are 1) you wipe the slate clean and call it a wash because you’ve had more than enough time to ‘find’ the payment from my insurance company, or 2) you call my insurance company and get them to stop payment on the previous check and reissue payment somehow. She said she’d look into it with the posting team. I said “clearly, the posting team doesn’t know how to do their job, and I’m tired of being told for an entire year now that we’re waiting on them to find the payment.” She agreed.

She looked at some screen and something clicked. She said that the payment was processed through a third party, so they take a cut of the check from the insurance. All this time, they’ve been looking for $1100, but they should be looking for something less than that. She called the company that processed the payment, found out the amount they sent to the provider, found the payment amount in suspense, and applied it to my account.

That left a balance of $60 owed from me, and she graciously zeroed that out for my troubles. I didn’t have a problem paying $60, but I did have a problem with their way of handling this issue.

I had heard from someone two other times that sounded like they were actually going to help me. I had no faith that this was the end of the road when I hung up the phone on 6/29. I started to look for alternative courses.

I submitted a claim to the Better Business Bureau. They accepted my complaint within a few hours, but I ended up calling to withdraw the complaint on the following morning since this woman fixed my issue finally.

I called the Federal No Surprises Help Desk. Truly, I didn’t think this counted because it wasn’t “surprise billing.” However, they have a system that asks you questions and gives you a course of action. In my case, they said to call and start a claim. Unfortunately, I did call, and she said that since the date of service is before the No Surprises Act was established, she couldn’t help me.

She suggested I call a number in Kentucky for my issue. I called and left a voicemail, but that felt weird. I looked up some options specific to my state, and there was a way to file a complaint with the Attorney General. I submitted that complaint, which I need to figure out how to withdraw now.

I’m skeptical that this is over. The lady I spoke with said she will send me a zeroed out statement in the mail, so I’ll be holding my breath until that actually shows up.

There are so many times where I, as a consumer, am just stuck. I don’t understand. The consumer has no help or protections that are easy to find or take advantage of. I just have to keep calling this company and hope that eventually they resolve it. Yet they could send me to collections and completely ding my credit worthiness, even though this was their issue and fault.

Nineteen and a half months after my date of service, I may actually have this resolved. This was a bill for $1526. A lot of people don’t have that kind of money to erroneously hand out. I hope that someone reads this and thinks before they pay their next medical bill to ensure that it’s accurate and truly the amount that’s owed.

Medical Bills – Part 1

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About once a year now, I have some major fight with a provider over my insurance coverage and how they’ve done something wrong, and then I share about it here so that others know to be more cognizant of their billings. Here’s two quick ones, and I have a lengthier one that I’ve been working since November 2021 that I’ll share separately. I have a post that goes into the details of reading your insurance benefits, so this will just be the stories of what went wrong and how it got resolved.

On May 17, 2022, I received an email from my doctor that said:

We have recently learned that several insurance companies … have sent inaccurate information that [we are] now out of network for their members. This is not the case and is incorrect information. We currently are in network … and we remain in network with all the same insurance companies we have been contracted with since 2021. If you receive a letter like this from your insurance company and have questions, please call our Patient Services team.

About a month after this email was sent, I received a statement for an obstetric appointment that said I owe $330, even though maternity benefits should be covered in full for routine care. It said it applied to my deductible, so I was really confused because we met that in January. I finally saw that it said it applied to my out of network deductible. I called the 800 number they gave in the email, and the woman who answered acted like she had never heard of such an issue with the insurance.

Since she was no help, I called my insurance directly. It took a few moments for that lady to get what I was saying – that you go to the doctor every 4 weeks, if not more often, when pregnant, and I’ve seen this provider both before and after this one claim, she had always been in network, so there’s a glitch. Thankfully, she could handle it for me. She worked with the provider to get the claim resubmitted and reanalyzed.

I made a couple of follow up calls and finally made real progress in February 2023, for a claim that was dated April 2022. Last week, I received an updated Explanation of Benefits that showed the claim was covered in full. My statement on my provider’s website still said I owed $330 yesterday. I called them, and they were able to see that the updates were being processed; sure enough, today my balance is listed as $0.

My dad went to the emergency room. They ran some tests and then observed him for a few hours before allowing him to go home. He received a bill from the hospital that said insurance denied the claim because it was for observation. He called the insurance company. The lady who answered never actually listened to what he was saying. She assumed he was wrong and misinformed, and she just kept talking over him.

First she told him that it wasn’t covered because it was in-patient and out of network. When he pushed back, she told him that it was covered, but it’s two dates of service (on the in-patient concept). That’s actually not the first time I’ve dealt with that annoyance and an emergency room. Once, I went to the ER at 10 pm and was charged for two dates of service even though I was released from the ER around 5 am. My dad had gone to the ER around 7 pm and was released in the morning. When he pushed that even if they were seeing it as two dates of service, he’d be looking at $300 (two copays) and not $2200, she came up with another excuse. She said it wasn’t covered because it was observation care. He said “I walked into the emergency room. I hope I was being observed.” She never once said “it sounds like the provider didn’t code the billing correctly; let me look into it.”

My dad eventually hung up on her. Seriously, if you’re not being heard and they’re talking over you, try again with a different person. I’ve had some people answer the phone that are the sweetest and most helpful customer service workers, and I’ve had some that are completely the opposite as if it’s your fault this is their job.

He set it aside to deal with another time. Shortly after, he received a voicemail from this lady where her tone was completely different and she said they were going to look into the coding of his visit. A week later, he received a voicemail from the same person, who said they reviewed it and determined the billing was done incorrectly and it was fixed. Instead of owing $2200, he now owed his $150 copay.

It’s important to know what your coverage is, how your insurance applies to your deductible, and your payment responsibilities. Do not assume that the billing codes were done correctly or that the insurance read it correctly. Neither the provider’s office or the insurance are going to think that they’ve made a mistake, so it’s likely going to take some persistence to get your story across. Don’t be afraid to advocate for yourself.

June Financial Update

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Gosh, where did I leave off?

Our savings account is still earning over 4% interest. Therefore, bills are being paid as close to the due date as possible, while we manage to keep the savings account balance higher. Back in December, we had a pipe burst in a rental house. The insurance quickly paid out on the estimated damages, but we didn’t need to pay the repair company in full until last week. Additionally, there was an issue with the invoice from the company that cleaned up the water, and so that was only just set to be paid today.

When we have large purchase(s) looming, we look to open a new credit card with rewards and 0% interest. We opened one last Fall, and I pay $500 towards it each statement cycle. I believe we have until October to pay in full before interest begins accruing. I’ll continue to pay $500 until I need to pay it in full in a few months (or if we need to reduce our debt usage because another house purchase is to be made … not that we have any plans to, but Mr. ODA is always looking).

We have a few projects lingering out there that will cost us a decent amount to accomplish (e.g., water main line repair, tree removal, new roof). We also don’t have any plans to make big financial moves in the near future (e.g., no home purchases, no loan pay offs).

The market has recovered in the past few months, so our net worth has made a jump. It’s the first decent increase in a while. Our cash has decreased, logically, since we were holding cash that was for accounts payable. Our credit card totals have decreased substantially since February as well.

Hiatus Update

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Over the past year, I tried really hard to stay on top of sharing content here, until I finally had to throw in the towel. It started because we were renovating a house while I was pregnant and had two kids to take care of, so my posts dwindled down to just the net worth updates. Then Mr. ODA started investing in treasury accounts. There was so much movement of money in so many different accounts, that I couldn’t quickly update our net worth anymore. Other than updates of the net worth and rental property work, my last post was August 2022. I feel like I have the bandwidth to finish several posts that I’ve started, so I’m back.

NEW HOME

In May 2022, a house went on the market in our desired area of town. We weren’t ready to leave our house since we hadn’t owned it for two years yet, but this was an opportunity that was hard to pass up. We closed on the new house in June 2022. We floated the down payment through a Home Equity Line of Credit that was paid off through the sale of our house.

We spent the whole summer traveling back and forth between our then-current house and the new house because we had a lot of work to do on the new house. We demolished the master bathroom and started rebuilding that. I painted almost the entire house. We did a lot of little projects. It was a tiring time that culminated in having to do the physical move in the Fall and get the new house organized and set up.

NEW BABY

I was pregnant through all of the home renovations and move. Our son came 3 weeks early on Thanksgiving day. He was generally healthy, but he required extra medical attention than we weren’t used to with the first two. On top of that, he wanted to be held to be asleep; babies sleep a lot. Mr. ODA and I were taking turns holding the baby and sleeping. The two older kids basically survived on tv shows and chicken nuggets during this blur of life. Going from 0 to 1, and from 1 to 2 kids was pretty easy, but this 3rd kid was a new ballgame. Once he was 5 months old, I started working on getting him to sleep independently. Now that he’s 7 months old, he sleeps well in his crib for his naps and through the night; he’s happy during the day and plays well; and now I feel like a new person for actually getting rest and not being tied to a couch all day everyday. Mr. ODA took a lot of time off to help me through that phase. As he started working again, it was an adjustment for me to learn how to manage all 3 kids and the household.

PERSONAL

We had several trips last summer on top of the renovations that we were working on. Those created delays in us having the house ready for us to move. Then our oldest got sick and it turned into an issue in his leg so he couldn’t walk at all for about 2 weeks and couldn’t walk right for about 8 weeks. It was a rough time. He got better just as I was about to have the baby.

As we started to get into the swing of things with all 3 kids and coming out of winter, my mom got sick. She went downhill quickly in March and ended up passing away on my birthday this year. That was unexpected and emotionally draining. We just got back from a trip to see my family, and I feel like I’m more put together than I had been over the last 3 months.

In April, we had to submit our taxes. This is always a several hour process. I had documented in the past, but I just didn’t have time to juggle it this year. I have to verify that I’ve recorded all expenses, that I haven’t recorded expenses that aren’t supported by documentation (e.g., receipt), that my summaries are logical, and then it takes Mr. ODA and I 5-6 hours worth of entering data to actually submit.

Then we added swim lessons and soccer for the kids. We quit soccer early because it just wasn’t fun for our oldest (or us), and 3 months of swim lessons are over. Now our only commitment is whether or not we want to attend library story time for a half hour each week, and I’m appreciating the open schedule.

BUSINESS

The rentals have required a lot more than usual attention from us in the past year. We had a house flood from a burst pipe, so that had to be cleaned out, renovated, and re-rented. We had several plumbing and HVAC issues among multiple houses, as well as a raccoon removal issue. We had roof damage to a house, a tree fall on a house, and another tree fall in the yard of three different houses, all because of storms. We had to turnover a house, where the tenant had lived there for several years, had made changes that were not appropriate, and would not communicate effectively on her status of leaving. It has been a lot more than usual, requiring a lot of time to manage.

On top of the maintenance requests and the usual management of the properties, I also took over the management of the properties that are in Central KY in February. I was spending so much time managing the property manager, that it was finally time for me to just handle it.

Not that you needed all this background, but I felt weird just jumping back into content. We’ve been very busy in general, but adding a 3rd kid into the mix was the straw that broke the camel’s back. I finally feel like I can manage everything again, and I’ve had more and more thoughts for things to share.

March Financial Update

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I purposely waited to update our net worth for this month. Two months ago, we had incurred a significant amount of expenses on our credit card. We purposely held off on paying that amount until today, which is that statement’s due date. Waiting to pay the card meant that $25k sat in our savings account earning interest during that time, as we “floated” that money. It was extremely stressful for me, so I’m glad those due dates are behind me, and I don’t have to manage that timing and coordination anymore.

Speaking of “floating” money, we also have our 0% interest credit card that we opened last Fall when we were incurring expenses on our new house. That still has a balance over $6k on it, but we just pay $500 towards it each month. We’ll pay it in full when the 0% interest runs out this Fall.

I don’t even know where to begin on what we’ve been managing with rental properties. We’ve learned the world of insurance claims. Prior to this month, we only had one claim because an intoxicated driver (on a Sunday morning) ran off the road, through a fence, and over our HVAC outdoor unit. I’ll have a separate post with the details that we’ve been managing, but here’s a run down.
– I still have a lease that needs to get out for signature, and then information on that house sent to our property manager so she can take it over.
– We had a tree fall on a house here in Lexington. The tree was removed, but getting the adjuster out to see the damage is taking 3 weeks, and we can’t do any repairs until he sees the damage.
– The house that had a burst pipe is nearing completion. Walls and ceilings are back in place, insulation is back in place, and cabinets are installed; they still need to do painting and flooring. We’re going to have our handyman install new counter tops when the insurance contractors are done with their steps, and then we’ll need to get it rerented.
– We had roofing damage on 3 of our houses in Lexington from that same storm that knocked a tree on a house. Mr. ODA fixed one roof himself. Another one is under the purview of a townhome HOA, and hasn’t been fixed. And we’re biding our time on the last one because it’ll end up being a full roof replacement; only a few shingles flew off, but the roof is so old and so steep that it wasn’t an option to repair.
– Frustratingly, I had 2 overdue tax bills. Our jurisdiction’s taxes are due by 12/1 each year. If you pay by 11/1, they give you a 5% discount. I paid the bulk of the bills in October. There was a supplemental bill due to an increase in the Board of Education tax. When I received the supplemental bills “off schedule,” I just filed them. It didn’t occur to me that there was a second tax bill in the year. They sent that one notice. Didn’t send a second to say “you didn’t pay early, but by the way, it’s due now.” So that was due by the end of February. I didn’t pay it and received the “delinquent tax notice” last week. There was a 5% penalty assessed on the balance due. So all-in-all, I cost us an extra $11. Not the end of the world, but kicking myself that I missed it. Also annoying, they sent it to our old address instead of our updated address that’s been in place since November.

We haven’t done any big projects around the house because of newborn life. I just painted the wood parts of our stair railing and treads black. I’ll then paint the spindles white (they’re already white but need touched up and a whole new fresh coat). I already had that paint on hand. We’ve also cleaned up the yard from that big storm earlier this month, along with some odds and ends that needed to be done in the landscaping. We got the first mow in and some new bushes with mulch in the front yard so that it’s looking nice for my family coming into town this weekend.

No net worth calculation update. I’ve done the majority of the account checks, but just haven’t been able to pull together the final bit timely.

February Financial Update

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Well, Mr. ODA didn’t like that I shared I didn’t know where our money was last month. They’re all kinds of Treasury accounts, and I’n just logging the transactions and leaving him to it. 🙂 I don’t have a lot of bandwidth these days, but I’m learning to juggle 3 kids and our finances.

PERSONAL FINANCES

We bought a new van this month. We’ve been wanting a new one for a while now. We bought our 2017 Pacifica in September 2020. It was a great deal, and it was a necessity as we were about to spend 7 weeks “homeless” and AirBnB/couch hoping. The car had some defects. We decided we’d keep an eye out for a newer version. Suddenly, Mr. ODA found a good deal on a 2020 Pacifica that had more options than we were actually looking for. We drove to Ohio about 36 hours later. They made us a good deal for our trade-in, and we went home with a new van! We put some of the purchase on two credit cards and then the balance with a personal check.

We’re currently paying close attention to credit card deadlines and our savings account. Where I used to pay a credit card bill almost after the statement closed so that it wasn’t hanging out there and I wouldn’t accidentally miss a deadline, I’m now leaving money in our savings account as long as possible. Our savings account is now earning 4% on the balance, so we’re seeing a significant amount of interest each month. I’m juggling managing our bills as close to their due date as possible, while also projecting future bills necessary since there’s a limit of 6 transfers out of the savings account per month.

All that was to point out that our credit card balances are high right now because of the van purchase, but the credit card statement hasn’t closed yet. Instead of paying the credit card balances down right now, the money is sitting in savings earning interest for 4-6 weeks between the purchase, to the statement closing, to the statement’s due date. More directly, we put $3,000 on one credit card for the van purchase. That was on 2/7. That statement, once it closes, will not have a due date until 4/20. That means that the money put on the credit card can sit in savings earning interest for about 70 days.

We also had to pay the initial payment for the restoration services on the rental that had a burst pipe. So while the insurance company sent us a check to cover the cost of this work, it’s still $17k sitting on our credit card, not being paid until the last minute. I should also note that our cash balance is inflated by about $50k because it’s the money from the insurance company that we’re waiting to pay the contractor as milestones are completed.

Had I seemed nonchalant about the plan? Because I’m definitely not. 🙂 I need to stay on top of how many transfers happen per month out of the savings account (while Mr. ODA randomly pulls money for investments), and not miss any deadlines and cost us interest charges or late payment marks on our credit. It’s stressful! Since we’re not doing anything that requires our credit to be pulled right now, it’s fine. If we were having our credit checked, having multiple cards nearly maxed out would be a problem. But we know we have the cash available to pay off all the credit cards if we needed to.

RENTAL FINANCES

I finally got through to someone on the issue with the improperly installed water heater. He says he submitted all the paperwork to send us a check for $200 to cover the plumber we paid to fix their issue. I haven’t seen any paperwork, nor have I received the check, but I’ll keep it on my radar and follow up in a couple of weeks.

I made all the decisions on the restoration of our flooded house. We’re expecting to hear a timeline for work to start next week, and then it’ll take about 40 working days to get the work done.

I paid a warranty for termites on another house. We had an infestation when we purchased the house, but we didn’t pay the warranty information. Our tenants found swarmers, and when we called to ask about treatment, they said they’d let us backpay the warranty and invoke that. We have a good relationship with this company and appreciated that offer, so we’re staying on top of the warranty payments now. The payment is $98 per year.

We received a surprise in the mail – the tenant had turned off the electric in the flooded house back on January 12th. The power company is supposed to notify me. I received an email on February 6th notifying me of an action on the account. So this was in my name from 1/12 to 2/1 for me to be billed $255 without my knowledge. Not to mention, there’s a bill hanging out there from 2/2 until the present that I’ll also get billed for. Mr. ODA sent our property management excerpts from the lease indicating that the utilities must be in their name for the entirety of the lease, that they’re responsible for this bill, and that they must get it back in their name immediately. We’ll see how that plays out.

RENTAL WORK

I picked up the keys from our property manager for the 3 houses I took over managing. I also worked on a rental here in town this week, which took about an hour including travel time, and I have another to work on later this week, which will be about 2 hours worth of work.

I sent a prospective tenant the pre-application we have, which he passed, so I sent him the application to submit. If all goes well, we’ll have that house re-rented with no vacancy period.

We have 3 leases that end at the end of April. We put a requirement that tenants give us 60 days notice, or that we give 60 days notice of any changes. That means that these leases need acknowledgement by the end of this month. So I ran the analysis on those 3 houses. We decided to increase the rent on 2 of them by $50 per month, each, and we’ll keep another house the same since it was increased last year. One house actually had an increase last year, but that house is well below market value, so we’re offering them to continue the lease with an increase because if they were to move out, we could get even more from the house based on it’s size and demographics. The 2 houses we’re increasing have a property manager, so she’s responsible for notification and signing an addendum before the end of the month. But once again, I need to manage the property manager and ensure we have action on time.

NET WORTH

Rental Work

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Every once in a while, I’m juggling a few rental property items, and I like to share the effort being put in. While it may be taking some of my energy now, it’s not something that happens often. Usually, Spring is our busy time because we have to manage leases ending or renewing. We have upticks in maintenance requests at the change of seasons each Fall and Spring (usually a plumbing or HVAC issue). For most months though, we don’t have to do much. I’m currently in a season (somewhat self-imposed) where we are busy and the rentals are requiring more-than-usual attention. Here’s that story.

RENT COLLECTION

One of the houses that I took over management for didn’t pay rent. I had to reach out to her on the morning of the 6th. She then asked to have until the end of the day. I told her that was fine, but if she didn’t pay by the end of the day, she’d have to pay a late fee (which is technically required after the 5th); she paid a few minutes after that message.

Another tenant let me know that they were sick last month, so they needed more time for rent. I let them know that was fine, and not to worry about the late fee. They paid a day earlier than when they expected to be able to pay.

LEASE ACTIVITY

Interestingly, several lease-related actions have been taken. I had to get 3 leases executed because I took over management of those properties (more on that below).

I had one tenant let me know that she won’t be renewing. She has been in that house since July 15, 2018. She sent me a text letting me know that she’ll be moving out on April 30th. Funny because her lease goes through June 30th of each year. But since she’s been there for so long, gave us ample notice, and so politely picked the end of a month, we’ll just go with it. It’s a 2 bedroom house, so we were surprised she spent as long as she did there. The first tenant we had in this house put us in contact with the current tenant. Ironically, the first tenant had recently asked if we had any 2 bedrooms coming available. At the time, I didn’t. But now we have the same house coming available, so I let her know. The person she knows looking for a house is interested in living there, so we’re going through the application process now!

I had another tenant tell me that they want to renew for another year. It’s for a house that I just took over management for. Since I don’t know them at this point, I didn’t want to agree immediately. Their notification deadline is March 31st, so we’ll revisit that renewal next month.

Then I had another tenant ask if they could renew. Their lease term isn’t up until April 30th, and their notification deadline is the end of February. Every year, they let me know their status some time in January. We reviewed their lease terms and decided to keep their rent at the same rate for another year. We typically increase $50 every two years, and their increase was at the beginning of this current term. She did play their hand and tell me they wanted to stay because rent is so expensive elsewhere, but we’re nice people. 🙂

WATER HEATER ISSUE

At the beginning of January, we received notice from a tenant in VA that their hot water wasn’t working. Being that it was really cold, it wasn’t surprising. However, the unit was installed in August 2021, so we weren’t happy to hear that. We called the company that installed the unit. They scheduled an appointment for the next morning. When the tech didn’t show, our property manager called them and was told they suspended all plumbing jobs and the scheduler shouldn’t have scheduled the job. So our manager got another guy out there that afternoon and discovered that the wires weren’t installed correctly. His report stated: Dispatched to home due to home not having hot water. Found burnt wires in electrical access due to improper installation. Two unlike wire materials, not joined together correctly. Cut and removed burnt wires and reinstalled the correct way.

Now I’m trying to get in touch with someone at the installation company to address this. We’d like our $200 reimbursed for having to call a different plumber out. I called to complain on 1/20. I was told that a service manager would have to call me back. No one did. I called this morning and was told I’d get a call back in a half hour. No one called this morning. At 1:15, I got a call from some guy who poorly introduced himself and wanted into the property right now. Um, no. I politely told him that I didn’t appreciate the way he was talking to me and that I’d speak with someone else. I called someone back in the office, and she had a different guy call me. I emailed him the paperwork from the other plumber. He agreed to process the reimbursement, and am now waiting on that confirmation.

PROPERTY MANAGEMENT

We’ve had some issues with our property manager in KY. Perhaps their actions are completely normal, but they haven’t met our expectations. We were asked to reimburse a tenant for a high water bill because they dragged their feet on timely fixing it, and then took two attempts to even fix it. Our contract deleted the automatic 10% uncharge on all contracted services (meaning, if they hired a plumber, and the plumber charged them $100, then they’d charge me $110). We argued at contract negotiation that their hiring of a plumber is covered in their monthly management fee and removed it from the contract. Their system automatically adds the 10%, which is understandable, but I would have to review every single invoice and ask for the 10% to be returned. That’s a lot of managing-the-property-manager.

Then we had a huge issue with them last May. I covered the first part of the issue through the Tenant Abandonment post. The second part of the issue was how their accounting manager handled the rest of the conversation. They took their management fee off of the security deposit. I had questioned this on the last property turnover, and they agreed to give me that money back. I thought it was the same across the board – that it was an accident in their system, with it counting as “income” so they took their share. The conversation disintegrated from there. They claimed that since the security deposit was being applied as rent for the month the tenant abandoned, so they could take their share. I said that a security deposit’s purpose is to cover damages, and there was A LOT of damage that I need to pay for, so I shouldn’t be at their whim to decide how the security deposit is going to be applied (not to mention it was their lack of management and effort that created the vacancy). He then started to claim that their level of effort was more than the $90 I was arguing over (1. false. 2. that’s not how my paying you works… what about all those months I paid you $90 for you to do literally nothing). It turns out that I put all my effort to respond to this person’s initial statement of “This security deposit for the tenant has been applied toward rent.” While he said that, that wasn’t actually the reason they took a fee from it, and in actuality, our agreement would have allowed them to take their commission out of the security deposit. But where the relationship really went sour was when this accounting manager started looking through all our charges and decided to hit us with two $500 charges, that we had already paid. We got the owner involved, stating we didn’t appreciate this “desk audit” to try to “get us” on something, even though we had already paid it. Mr. ODA went to meet with them, and everyone apologized for this one person’s brash actions, but that was the last straw for me.

We now live here, so I can take on management of the houses instead of paying people who I have to argue with every time a charge comes in. Unfortunate for the timing, we then purchased a house that we put a lot of work into over the summer, and then I was very pregnant, so we didn’t terminate the agreement immediately. Mr. ODA decided that the beginning of the new year would be a clean break, but by the time I got the letter out, it didn’t terminate until January 31st. They’ve been great about turning over all the finances and information thus far.

So as of February 1st, I took on 3 more properties to manage. I had to establish my own KY lease agreements, which meant referring to the leases currently in place through the property manager and my own templates from VA. I then had to meet the tenants for their signatures. I went to each of the houses, which was a reason to see their living conditions. I didn’t call it an inspection, and I didn’t require a tour of the house. I simply used the initial experience as a gauge on how they’re treating the property. For one, we turned it over after the tenant abandonment, so we didn’t expect it to be too bad. But we hadn’t seen the other two houses since 2019.

Over two days, I met with the tenants and executed the new leases. Two of the meetings were a half hour each, and one was a while longer because we were talking about some of the issues they had with the management company’s maintenance. Of course, meeting with tenants in person usually ends with a to-do list on my end. So once I got home, I put together their leases and the to-do lists for me. I now need to schedule going out there to do their fixes.

BURST PIPE

On December 27th, I received a call from one of my tenants letting me know that water was pouring out of the house next door (that’s also ours). The tenants had turned off the heat… when it was 6 degrees for 3 days straight. The water heater is in the attic and a pipe cracked during the freeze. When it started to thaw, the constant water running filled up the house. Our property manager went to the house and found two inches of water throughout the entire house, along with a collapsed ceiling in the master bathroom. Over the next two days, the ceiling in the adjacent laundry room and the master bedroom also collapsed.

The tenant’s renters insurance was responsible for removing their belongings. They created quite the speed bump, and the tenant’s items weren’t removed for 5 weeks. We finally got their things out, and now we’ve been working with contractors to get the house put back together. We agreed to a contractor who worked with our insurance to get their full amount of work covered (there was about a $6k difference between the insurance adjuster’s estimate and the contractor’s estimate). The insurance company agreed to the new estimate.

We’re now working on the contract with the company who will put the house together. The initial contract required 50% payment up front, which we didn’t feel comfortable doing. Now we’re waiting on an updated contract with a new pay schedule that will split the payment into thirds.

Our next step once the contract is executed is to pick out all the replacement things. On top of them fixing the bottom 2′ of drywall throughout the entire house and all the ceilings that collapsed, along with replacing insulation, fixing the crawl space, etc., we have to make selections for new bottom cabinetry in the kitchen, new vanities in the bathrooms, and new flooring throughout the whole house. I’m hoping that once these selections are made, it’ll be smooth sailing. The contractor is 3 weeks out to begin, and the contract says it’ll take 40 days to complete.

While there’s a lot of things being juggled right now, it’s still not equivalent to a full time job. Since insurance is paying for the replacement of damaged items in the one house, it’s not a high spending month. It’s just requiring more brain power than usual.

January Financial Update

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Life is different these days. Our 3rd child was born on Thanksgiving, and we’ve been finishing up some projects around the house. We’ve had a few things happen with rentals, and, basically, I’m just tapped out to keep up with blogging. Mr. ODA asked me what our net worth is at these days, and so I’m updating our spreadsheet.

“JANUARY”

It’s January, so that means I have to create my two main Excel workbooks for the year: the paycheck to paycheck monitoring of our expected income and expenses, and the management of each rental property. The paycheck to paycheck spreadsheet is where I have a line item for each house’s rental income each month, each house’s mortgage payment (where applicable), and then all our bills owed (credit cards, utilities, investments). I break this down by paycheck because that’s the easiest way for me to make sure I have enough income to offset the bills owed during that two-week period. That worksheet in that workbook feeds my net worth calculations, where I also update loan balances. There is actually several tabs in this workbook, but those are the main two. I finally got that all set up today. I haven’t even started creating the investment property workbook.

January also means I have to go through last year’s investment property workbook to verify all the expenses listed are supported by receipts, that all receipts I have are recorded, and that my income is accurate. Then I read off the data to Mr. ODA, who enters it into an online tax portal to file our taxes. I haven’t started that daunting task either.

RENTALS

We had one of our properties flooded by a burst pipe. That’s a mess and is hardly making progress because the tenant’s renters insurance can’t get the tenant property out of the house. We had an electrical issue with a hot water heater in another property. That got fixed, but now I am in a position where I have to fight Home Depot about their shoddy installation a year ago and have them reimburse the cost of rewiring. I finally moved forward with the judgement against a tenant for destruction of property, and our attorney established that collections account.

Surprisingly, we didn’t have any issues with rent payments in December or January. Usually I hear from one or two houses that they need a couple of weeks to pay all of rent. While not everyone was on time, they communicated well and were only a few days late. One tenant reached out and asked if they could pay rent on the 6th (since that’s Friday, and pay day); I told them not to worry about the late fee and that would be fine. Little gestures like that can make a big difference for your tenant’s life.

I sent a letter to our property manager for the KY houses that we’re releasing them at the end of this month, so that’s a new development that is taking my time as well. You’d think my property management company would have a way to communicate this change with the tenants, but alas, that would be too logical. Wish me luck while I add 3 more houses under my own purview. While we moved to KY two years ago, it was easier to maintain status quo with having a property manager. Unfortunately, it has taken too much of my effort to manage the property manager and to fight for our money.

PERSONAL

We finished our master bathroom in the home we bought over the summer (and the room we gutted immediately… only took 6 months to get us to the finish line… and by finish line, there’s still paint touch ups to be had). We bought all the supplies to gut and renovate the basement bathroom in this house. Mr. ODA built a bench for our kitchen table so that we have more seating easier. We made the plans to get the mudroom bench and shelves in, and hopefully those supplies will be bought this weekend.

Truthfully, while I updated most of my net worth spreadsheet in December, I never posted it because I don’t even know where all our money is. When we sold our personal residence at the beginning of November, we were handed a large check. In the past, that check type mostly went towards a downpayment on a new house, but that wasn’t the case this time. Mr. ODA immediately started investing that money in short term treasury accounts that I can’t even begin to explain. Between that account, another savings type account, and our regular investment account, I can update what I see online, but I don’t know what I may be missing. I’m hoping Mr. ODA will chime in soon to describe the type of investment decisions he’s made.

NET WORTH

Several property value assessments declined over the last couple of months. So while our investments are on the upswing from November’s update, those updates to property values have caused a decrease to our net worth.

November Financial Update

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Phew – 3rd month in a row of only a financial update. My apologies! Again, we’ve been juggling two houses, construction work on the new house, two toddlers, and my being pregnant (and exhausted).

At the beginning of the month, we closed on our old home. It wasn’t an easy process (as usual) with the title company, even down to having the wrong amount on the check at the closing table, but it all worked out. Being free of that burden has been lovely. We immediately cashed the check, but it’ll have to be a separate post for what we did (and are planning to do) with those proceeds.

RENTAL PROPERTIES

We had our court date on November 1st for the tenant that left a house with garbage and damage. She didn’t show (after providing us a fake address), so the judge ruled in our favor for the full judgement. She then has 10 days to appeal. We’re beyond that window, so I now reach out to her to establish a payment plan. If she doesn’t respond, then I file it with our attorney to proceed with garnishment.

We had a few small items to pay for with the rentals, but we have everyone’s rent that was due by now. I typically expect to see more late payments in December and January with the holidays.

NET WORTH

We’re still carrying a high balance on a 0% interest credit card. I did pay off a card that had a payment plan on it (it was free, and why not … except, I was tired of figuring out and managing new purchases versus the payment plan portion, so I just paid it all off once our proceeds came in; it was about $1100).

Our investments recovered in the market from last month, and we significantly increased the balance in our taxable accounts and cash due to investments from the proceeds of our sale.

October Financial Update

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I reviewed our figures, but that’s the extent of what I’ve done for this last month. We’ve had travel, sick kids, routine doctor visits, and managing both houses (as has become the norm) with projects in the new house. All this while pregnant, so my energy levels are not what I wish they’d be for how much we have going on.

We did host our first garage sale though. Impressively, the time flew by, we got rid of a lot of what we put out there, and made about $185. I have plans on newborn/family pictures for that money though. 🙂

We listed our house on 9/22 and were under contract in a couple of days. We have moved beyond our contingencies (as far as we know) and are slated to close on 11/9. We’re really grateful that we got a contract right away and that we’re moving along because a lot of houses are sitting for weeks and having to reduce their list price multiple times. At the last minute, our Realtor ordered an appraisal measurement of the house because we couldn’t find clear information on how big the house was. We were between 3600 and 3800 sf with the finished basement, but the appraisal came in at 4,179! We still didn’t feel comfortable listing at more than 500k, so we went for $499k and accepted the offer at $495k.

RENTAL PROPERTIES

Last month I mentioned the taxes that come due in October. I’ve either paid out or scheduled a pay out of about $6,200 worth of taxes on 4 properties at this point. I have $300-400 more to pay out at the beginning of November for local taxes on two of the properties.

I paid out $345 worth of HVAC repairs from September on a property (that I completely forgot about, and this company is usually a month or more behind on invoicing). We had another service call charge from our KY property manager that made no sense, and I’m ready to release them.

We have a November 1st court date for the girl that destroyed our house. I submitted the charges to her, and even though she questioned one of the line items, she didn’t respond on time. Our property manager is now managing the court appearances for that. We asked for an address for her, and the lady at the address she gave us said she’s never heard of her (basically exactly what I expected from this girl).

NET WORTH

Home values are steady or slightly higher, while the stock market has been abysmal.