insurance

Rental Cost Changes from One Year Ago

mrsonedollarallowance2 Comments

I keep updating my investment property tracking spreadsheet to reflect the current costs of insurance and taxes. My tracking shows last year’s amount, which I use as an indicator on whether I need to look further into this year’s bill (e.g., is the amount a reasonable increase?). For so many years, most of our insurance policies changed by a few dollars; now, I’m seeing large swings in what’s being charged. Where jurisdictions were slow to change property assessments, they’re now catching up, which increases the taxes.

As a renter, your rent is increasing to cover these costs of the landlord/owner. Here’s a comparison of my fixed cost increases against my rent rate increases. As you’ll see, I’m not trying to get top dollar out of these properties because the market has increased so much (and that leaves me more exposed if someone doesn’t pay their rent on time). My rent increases barely cover the cost increases that are happening on some of these houses. Remember that while I’m showing fixed costs, this isn’t covering the maintenance calls that I receive and how they’re more expensive than they once were also.

ESCROW, CONCEPTUALLY

In most cases, for a traditional mortgage, an escrow account is set up. It calculates your taxes and insurance payments for the year, divides by twelve, and is added to your principal and interest payment for the mortgage. In addition to covering the total payments to be made, there’s also a requirement that the balance of the account never falls below twice the required monthly payment.

If your taxes owed for a year are $1500, and the insurance is $300, then your monthly breakdown is $150 ($1500+$300=$1800; $1800/12=$150). The minimum monthly required balance is $300 (twice the $150).

As taxes and insurance increase each year (typically), there’s an analysis done to ensure the projected monthly balance never falls below that $300 threshold. If the balance is projected to fall below the required minimum amount, then it triggers an increase in your escrow payment. Your escrow payment will increase to cover the shortfall, but also to cover the new projected costs to be paid. So while you may be offered the ability to make a one-time payment to cover the shortfall, your mortgage payment may still increase to cover the projected costs. For example, if last year, your tax payment increased to $1750, and your insurance to $350, then your monthly payment to cover those charges is $175 ($1750+350=$2100; $2100/12=$175). Your mortgage will increase by $25 per month because now your escrow agent knows the projected costs to cover are higher.

The analysis uses the current year’s amounts owed to project the coming year’s monthly balances; it doesn’t account for the probability that these amounts increase each year, which essentially means that there’s perpetually a shortfall. In other words, while in Year3, they know that there was an increase in costs from Year1 to Year2, they don’t inflate the costs of Year2 to cover Year3 projected payments.

I prefer to not have an escrow, but at this point, for any mortgages we have, they’re all escrowed. We have six of thirteen houses with escrow. While I pay more as my mortgage to feed into that escrow account, it means I don’t have to manage the annual or semi-annual payments. On the contrary, this means I need to be managing our finances to prepare for large outlays throughout the year on seven houses (in the last quarter of the year, I’m paying out over $8,000 to cover taxes owed).

ESCROW REANALYSIS

This post was prompted by a notification that an escrow reanalysis was done on a mortgage that was just transferred to a new company. I thought that their break down was the most clear I’ve seen. A quick note – your escrow will pay the bills that come due, regardless of the balance in the account, even if it means it’ll overdraw the account.

They clearly showed that the anticipated property taxes are projected at $199 per month (although, I’ll reiterate that this is based on last year’s actual outlay numbers, which aren’t accurate for the coming year). Then they show that the taxes are $43.08 per month. They then go as far to show the total of these two required outlays. There’s verbiage that explains the required minimum in the account must be twice the total taxes and insurance ($242.08 * 2 = $484.16).

There’s another detailed breakdown of each month’s escrow income and outlay (that I don’t have pictured here) that shows the month that is projected to fall below the required minimum. That month’s account balance is -$136.37. The difference between the required amount of $484.16 and the negative balance of $136.37 is $620.53 (pictured above). When that’s broken down by month, it’s $51.71. Take the total taxes and insurance payments and add the shortage amount to get the new monthly escrow amount of $293.79, a change from $222.25.

Below, they show you that there is no change in the principal and interest payment, then it shows how the current escrow payment is adjusted to the new escrow payment, along with the shortage amount.

I created this table to show the differences between escrow payments over the two years. I kept the houses that don’t have an escrow because it can be compared to a future table in this post. There is no House5 in this table because we sold it several years ago (houses didn’t get renumbered because House5 still exists in terms of tax documentation).

TAX AND INSURANCE UPDATES

Each year, we see an increase in these amounts. Usually it’s across the board, but Kentucky districts had kept the housing assessments the same through the pandemic. As housing prices increase, your property assessment can be increased by your tax jurisdiction. The assessment increasing leads to an increase in taxes. This is why people getting excited that house prices in their neighborhood are selling higher than expected isn’t great if you’re not planning on selling any time soon; those increases in values means you’re paying higher in taxes.

In Richmond, VA, the property taxes are $1.20 per each $100 of the assessed value. In 2022, House2’s value $163,000. In 2023, the value was increased to $203,000. And let’s not forget that we purchased the house for $117,000. While it’s nice that the home values in the neighborhood are increasing significantly (and we knew the area was going to get better and better based on development happening), we can’t realize this gain until (and if) we sell. So in the meantime, we’re paying higher taxes on this amount. Although, I suppose the assessment could be even higher because the actual value of this house is probably more like $260,000.

Among 13 houses (don’t get confused – there’s no House5 up there because we sold it), I need to cover a total cost increase for taxes and insurances of over $4,500. This doesn’t include the higher costs of trades people if there are any maintenance calls, so this increase is the bare minimum for me to keep my same income.

RENT INCREASES

I constantly see complaints about the cost of rent, or that a landlord is increasing rent. Unless we’re looking for a tenant to move, our general philosophy is to increase rent $50 every two years. This worked fine because home assessments increased at a slow, reasonable rate until recent years. Now jurisdictions are capturing these larger increases based on those inflated sale numbers when competition was high in from 2020 through 2022.

In some cases, the rent for the area brought it in a higher amount than compared to our purchase price of a house. In those cases, we went several years without increasing the rent. Looking back, that probably wasn’t the best idea because now we’re behind on capturing how significant these last few year’s fixed costs have increased. However, the trade off to that is that we’ve kept great tenants in the house, haven’t had to pay to turnover the unit, and have minimal maintenance calls.

This table shows the total increase in insurance and tax payments from 2022 to 2023 in the first column. I divided that by 12 to get the monthly amount of that increase (second column). Then, since I said we typically increase our rent by $50 every two years for the same tenant, I multiplied that monthly amount by 2. I’m showing that if we want to only increase rent on long term tenants every other year, then I need to plan ahead on how much my costs are increasing.

This isn’t a perfectly accurate capturing of our cost increases since I’m not going back to 2021 to capture those changes in amounts, but it’s a general estimate. This shows that if I were to increase all houses by only $50 every two years, it’s cutting into my bottom line. Only 6 of the houses have increases less than $50 for two years.

SETTING THE RENTAL RATE

Let’s pause and talk about “bottom line.” Landlords have investment properties to make a profit. They’re looking for an income stream.

I regularly hear people say they can own a house for less than their rent, which is likely if you’re speaking only on principal and interest of a loan. However, you need to qualify for that loan. You may not have 20% down, so you may be required to pay private mortgage insurance (PMI). You may not have good credit, which means you’re probably going to pay a higher interest rate than I’m currently paying. You need to be able to cover taxes and insurance, which means you’ll have an escrow account set up, which increases your monthly mortgage payment. Then there’s all the other costs of home ownership.

That’s where people forget. When your hot water goes out, you call me. I spend $1,500 for about 2 hours worth of someone’s work to replace that. When you have a water leak, I spend $3,000 for a day’s worth of 2 plumbers’ work. When a storm drops a tree on your house, I’m the one spending hours on the phone with insurance, finding a contractor, getting quotes, and paying the contractor $3,700 before I get insurance reimbursement. Those are the big unexpected expenses. That doesn’t include all those smaller plumbing problems that cost $200 or $500 at a time.

Then in some cases, I probably put time and money into the house to even get it ready to rent to you. I didn’t always buy a house that was ready to live in. You may have projects that need to be done when you first move in also, so which costs money. Those are expenses that I’m trying to recoup through my rent rate also.

There may be other costs to my ownership that I’m trying to recoup through the rent, such as property management. I may have to pay someone else 10% of the rent, every month. I am projecting that there are going to be costs that I need to pay for also (e.g., water heater, roof replacement, plumbing issues). When I need to pay a plumber $3,000, I’m not coming to the tenant to say “I now need $3,000 to cover this cost.” Instead, I’ve set my rental rate the expect such a large payout on my part.

Not only am I trying to make sure that my rent is set at the right about to cover the costs that I’m putting into owning and maintaining the house, I’m also hoping that I’m going to make some money off owning this house so that I can live. I don’t get to pay myself for the hours I put into managing the property. Whether or not I have a property manager, there is still time that I put into managing the houses. Would you want to work for free?

BACK TO RENT INCREASES

While we manage each house individually on setting the rates (asking ourselves: do we think the tenant can absorb the increase, do we have to increase to cover actual costs now), this shows that our monthly income was increased by $475. If you look back at our total monthly increase in expenses of just taxes and insurance, it’s about $375; add in the cost increases for property management (increased rent means increased fees because fees are based on the rent price), and our fixed costs went up $415. On a whole, we’ve offset the increases.

However, you can see if we had one or two houses, some of those increases could be significant. House3 is costing us $64 more for each month, but our increases are typically about $50 at a time. We’ve had the same tenant in this house since we bought it. A $50 increase every two years hasn’t kept up with our costs. Since we have other houses, it helps cover the costs on House3.

House2 and House3 are identical in layout. House2 has been upgraded to all LVP, whereas House3 has carpet everywhere except the kitchen and bathrooms (granted, it’s new carpet two years ago). Since we purchased these two homes with tenants, rent was already set for us. House3 has been the same tenant since we bought the house, and the increases have brought us to $1200 per month in rent. House2 has been turned over 3 times: the first was a divorced lady who moved back in with her ex-husband; the second was there for several years, but we began having a lot of issues with her, and we told her the lease was up; the third was the one who flooded the house in December, and causing the need for the fourth. Now we’re renting that house at its market value of $1600. That means House3 is operating at a much lower rent than we could get if we rented to new tenants. However, the tenants are wonderful, and we’ve purposely not raised the rent on them in significant ways because we don’t want to cause them to move.

SUMMARY

Cost increases in rental properties can be significant over the years. With the rising costs of all goods and services, property values weren’t immune. The increase in property values leads to an increase in an assessment, which means an increase in taxes. That cost is relayed to the tenant, as this is a for-profit business. I’m trying to make an income for my family with rental properties.

I’m not trying to price gouge tenants, but make a fair living based on the costs of owning these houses. My first goal is to not turnover tenants, so I do what I can to make my tenants happy by taking care of the houses and not creating drastic rent increases each year. Secondly, I’m not going to set a price that my tenant can’t afford, thereby putting me in a hard position where I don’t have rent paid. Having multiple properties helps to offset the costs so I don’t have to play catch up on one or two houses worth of higher expenses, by putting my long-term tenants in an uncomfortable position where they can’t afford the rent.

September Financial Update

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RENTAL FINANCES

It’s the calm before the storm with rental payments. We’ll owe multiple jurisdictions’ tax payments over the next month. We only have 5 houses with an escrow account, so I’m responsible for insurance and tax payments on my own. I don’t mind it because that means I don’t have to keep money tied up in an escrow account balance, but it does mean that there are large outlays multiple times a year that need to be properly accounted for.

I recently made a post about late rent payments this month. The one who I continue to charge late fees didn’t even pay on the day they said they would. I despise having to hunt tenants down for payment. She emailed me that “September 5th payment” would be late (ugh … it’s due on the 1st, maybe plan for that day instead), she said it would be paid on the 8th. I had to ask on the morning of the 9th where the payment was. I was giving her a few hours to respond and planned to send a notice of default. Lucky for them, I got distracted and busy, and I didn’t get around to it. They finally responded Saturday night that they had lost power and were distracted, but they sent payment then.

I paid out the invoice from our handyman that I had been waiting on, which was $810. I had mentioned that I’m waiting for an invoice from our HVAC guy, but I think he’s not charging me for the service since he had to go back after installing a new condenser. I’m STILL waiting on the roofer to complete the job on one rental. I signed the proposal on July 5th. He finally started the job at the end of August, but decided to change my scope of work without approval. That delayed the project another week. Then I have no idea what has happened over the past week and a half, but supposedly it’s finally done.

A plumber came out for a hot water heater issue at one of the properties. The tankless water heater wasn’t powered on. I don’t even know how that happens, but it seems like something that may become a bigger issue. The company even said they don’t service or work on electric tankless water heaters, so I don’t even know where we would go from here.

PERSONAL FINANCES

In my last financial update, I mentioned that our insurance adjuster had finally came out, three weeks after the tree falling on our deck. He took a week to get us the estimate. We then responded the next day with all the errors and omissions in the estimate. It then took 3 weeks for our email to be acknowledged (even with multiple phone calls). We finally escalated this two weeks ago (State Farm doesn’t make it easy to escalate beyond your desk adjuster answer the phone), had an estimate redone by our adjuster (supposedly) about 12 days ago, who then told us the supervisor approval process would be 3-4 days. Giving the holiday of Labor Day and benefit of doubt, we didn’t push it until Monday, hoping they’d do the right thing and get us information. Mr. ODA saw that we had been reassigned a field adjuster on their portal. So guess what? For an event that occurred over 10 weeks ago, we’re starting over! Lovely.

I paid the kids’ tuition for preschool late. Luckily there’s no late fee charged. The school “opens” links each month. I tried to pay it around the 20th of August for September because I knew the last two weeks were going to be crazy with visitors. When I couldn’t pay it that day, I completely forgot about it. I was part of the “hey, you didn’t pay” email from the director – so embarrassing. Our oldest is going 5 days a week, so now his tuition is $350 per month; our second’s tuition is $175 per month.

Our 0% introductory interest rate on our credit card we opened 15 months ago expires at the end of this month, so that’s over $5k that needs to be paid. Then our credit card statement balance owed on our regular card is about $4,800 because of large rental property expenses. I haven’t paid it yet because I need to transfer money from savings, so I’m waiting until the last minute to do that so we can earn interest on that amount.

NET WORTH

Nothing too exciting to note here. Credit cards are still high, but that will be significantly different next month with our 0% interest card being paid off.

I asked Mr. ODA for his 401k updated amount yesterday, and he made a comment that I should wait to update until today because the market went up yesterday. I had already done the majority of the work, but an ailment and children meant I didn’t get to posting yesterday. So this morning, I updated just our investment account totals to see the difference. The chart above is yesterday’s numbers. Today’s 401k, IRA, and taxable investment account totals are $10,000 higher today than yesterday. That means that if I had updated the numbers today instead of yesterday, we’d be showing an increase in net worth from last month’s update by about $6,000. Instead, I’m showing a slightly lower net worth by about $4,000. It just goes to show how much the market can affect the numbers on any given day, and my net worth in trending generally upwards, but it may not seem that way because of one day’s market closure.

House 2 Turnover & Flooding

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This is long; I understand. It’s a detail account of our experience dealing with a catastrophic event and navigating the insurance process and tenants.

Over the winter, I received a call from one of my tenants letting me know that water was pouring out of the house next door (that’s also ours). The tenants had turned off the heat… when it was 6 degrees for 3 days straight. The water heater is in the attic and a pipe cracked during the freeze. When it started to thaw, the constant water running filled up the house. Our property manager went to the house and found two inches of water throughout the entire house, along with a collapsed ceiling in the master bathroom. Over the next two days, the ceiling in the adjacent laundry room and the master bedroom also collapsed. 

We took immediate action on the water remediation process. The clean up company had to put several fans throughout the house and crawl space after sucking out the standing water. The next step was to purge the damaged drywall, insulation, cabinetry, flooring, etc. However, the tenant was in our way.

TENANT ACTION

The tenant’s renters insurance was responsible for removing their belongings. They created quite the speed bump, and the tenant’s items weren’t removed for 5 weeks. FIVE! The insurance company [supposedly] was requiring the use of a specific moving and storage company, who had no availability. Eventually, the tenant had the insurance company agree to them removing their own belongings to begin moving forward. They finally got their belongings out a week or so after that process started.

When we started going through the process of remediation, the tenant asked to speak with us over their concerns regarding mold. We refused because we have a property manager, and the relationship is between her and the tenant. We asked them to write us an email expressing their concerns, and we’d respond to that. They didn’t write the email. We told the property manager to relay the message that we want the house restored back to the condition (or better) that we kept the house in, and we have no expertise in this area, which is why we hired a remediation company to handle it, and I’m to trust that they do their jobs correctly to dry out the house. After that message, they didn’t push any further on the subject.

There was a nuance in the lease that if there was a catastrophic event, the tenant could choose to be let go from the lease agreement with 14 days; after that timeframe, they’re still considered responsible for the lease. The tenant read this and wrote us an email to enact it about 6 weeks after the event. Technically, we could have held them to their responsibility. However, there wouldn’t have been anything good to come from that. The tenant went from being understanding to quickly being nasty and unreasonable; it was best to cut ties.

We had told them not to turn off any electric (they were worried that water and electric don’t mix, so they shouldn’t keep the electric on; we shared that we need the house kept a reasonable temperature, so that’s not the right answer). However, they did turn off the electric shortly after that conversation. They ended up not getting their security deposit back to cover the utilities incurred and lost rent for their lack of payment through their notice. We also charged them for leaving the refrigerator in poor condition and us needing to get extra cleaning for that (which didn’t work and we ended up needing to replace it, but that wasn’t within enough time for us to know before the security deposit notification was due).

REMEDIATION CONTRACTOR

We hired a company to come out and dry out the space right away. I don’t know the details of this process because I trusted the company to know what needed to happen. They sucked up the water and put big fans throughout the house and crawl space to dry everything out. Their process was at least a week long.

They submitted their bill and dry logs to the insurance company for about $22k. The insurance company rejected their process and everything they did, and they agreed to pay out about $16k. The contractor balked at it, but we said we didn’t know how to help, and he had to speak to the insurance agent himself. They went back and forth for weeks. The contractor submitted a new invoice for $25k (why more than what it was originally?!). The insurance company eventually agreed to their $22k figure.

I tried to pay him in July for work done in January (that’s how long it took!). My bill pay system flagged the check because of the amount, but never told me. They claim it was quickly released and delivered as expected and on time, but the company never received it. I had my bank place a stop payment on it. Then I went to the bank to get a cashier’s check and mailed that to the company. That was 3 weeks ago, so I’m assuming he got the check since I haven’t heard from him.

REBUILD CONTRACTOR

We received three quotes for cleaning out the damage and rebuilding those parts of the house. None of the quotes were close to what the insurance adjuster gave us as an estimate. One of the three companies that gave us a quote asked to speak to our insurance company. They went through all the line items, and the insurance adjuster agreed to the contractor’s price for the work, which was about a $6k difference. 

The initial contract with this company required 50% of the estimate up front. However, we didn’t feel comfortable handing over $25k. I spoke to the contractor, and he agreed to three payments. Their first payment was allowed via credit card, so we were able to capture $340 worth of credit card rewards on that $17,000 purchase. The second $17,000 was due upon flooring completion, and it had to be paid via check. The final amount was due upon substantial completion.

I spoke to the contractor about the vinyl floor in the bathrooms, and he actually said they’d be willing to lay the luxury vinyl plank for the rest of the house through the bathrooms also. While I’m sure it cost them less to handle such a change, it was nice that he didn’t charge us for a contract adjustment.

Once the contract was executed, we had to pick out all the replacement things. This sounded overwhelming, but it was pretty straight forward! I only had to tell him the paint color I wanted, and then pick out the cabinets and flooring. I went with a white cabinet for the lowers in the kitchen and the bathrooms. The upper cabinets in the kitchen are a brown, but I wanted to “upgrade” where I could instead of trying to match the existing. I figure eventually the upgrades will come if we ever want to sell, so I may as well do it nicely now and only have to change a few things down the road.

There were a few more selections during the process – little things like knobs and light fixtures. Again, I chose nice light fixtures, even if they didn’t match the brass that was already in the house.

There were some hiccups along the way. They painted the house the wrong color. I specifically discussed changing the color from the what was there since the whole house was being painted. The original house was built with brown carpet and yellow walls. We kept it the same color all along because we didn’t want to go through the effort of changing it (cutting in, two coats, etc.). This was our chance to change it to the color we’re using on our houses to make it more consistent. With a grayish floor, it worked better to have a light green than a yellow anyway. They also threw away our bathroom vanity counter tops, so they had to replace those at no charge to us because they were supposed to be salvaged.

All in all, everything went well with the contractors.

OTHER REPAIR WORK

Our previous tenant had burned the kitchen countertop. We decided to just keep the burnt counter and re-rent it for the time being (we didn’t have a good amount of time to add another contractor into the mess we were cleaning up at that time). Well, with the bottom cabinets needing to be replaced, here was an opportunity to replace the counter. I asked the rebuild contractor what he could charge. He was going to charge over $2k to replace the two bathroom counters and the kitchen counter.

He made the mistake of giving me the link to the countertop he would use for the bathrooms. It was $119. He charged $221.50. He also had a labor charge, plus a 10% charge for overhead, plus a 10% charge for profit. Once I saw all those details, I was put off. We said we’d just keep the bathroom counters and sinks – they were cultured marble, so they were fine, just more yellow than white. Then his guys ended up throwing away our counters by accident, and we ended up getting new bathroom countertops and sinks anyway for no charge to us.

We asked our handyman if he could do kitchen counters. He was able to get the new countertop installed and the sink set for under $500.

INSURANCE COMPANY

Our insurance company was actually really difficult to work with. They were willing to hand out money, but they weren’t there to communicate. Several voicemails and emails were left unanswered. Sometimes we’d get a random email that would say “I put a check in the mail,” but mostly, we just kept making phone calls that went nowhere.

Depreciation

As someone who worked in finance, the term depreciation makes no sense to me. The insurance company kept about $6k of our total amount they agreed to pay on the estimate. Once all the work was completed, we provided receipts of the work, and they paid out the rest of the estimate.

Because we had the rebuild contractor not do some of the activities from the original estimate (the washer and dryer were thrown away, so they weren’t hooked back up), or we had our handyman handle some of the items because they weren’t getting done (hooking up the dishwasher), the final estimate was lower than the original amount. Then I included the invoice from our handyman for the work that he accomplished. The total between these two invoices ended up being more than the original estimate from the rebuild contractor, which I expected was our loss, but the insurance company actually paid out on it.

Lost Rent

The insurance policy covered the lost rent for our vacancy. They took our lease agreement, determined the per diem amount, and then agreed to cover until the work was completed. There was a disagreement on when the work would be completed (they took a date off some paperwork that we had never seen, while we were told by the rebuild contractor that he’d be done by April 20th). Once we got that sorted, they sent us a check to cover all of March and most of April. We were able to get the house rented at the end of April, so it was only truly considered vacant for 3 days of the year, which I find impressive.

Utilities

The tenant turned off the electricity about a week after the incident (although we told him not to). Luckily, I have a program set up where the utilities aren’t actually ever turned off, but they’re reverted back to my name. We submitted receipts to the insurance company, who agreed to pay the excess amount of charges due to the house being open to the elements (missing ceiling and insulation). Their calculation was based on an average of bill total. Mr. ODA is a math wizard and didn’t accept that. He performed a calculation that equated to an average daily use of electricity, along with separating out the bills by days (because one of the bills was half a month of normal activity and half with the house open). The insurance agent said he wasn’t going to fight us over $50, so he just sent it to us. It was an interesting statement, considering all the calculations Mr. ODA did was in the original submission, and he decided to do his own math instead of accepting what Mr. ODA had said in the original email (granted, looking back, he may have never even read the email because that was the norm).

The water was turned off at the street when the initial report of an issue came in. Once everything was dried out and we had the pipe repaired (a $350 activity caused tens of thousands of dollars worth of damage .. gosh), we needed the water turned back on. That was a horrific process with the City of Richmond that ended with me screaming at a lady on the phone in some random street in my neighborhood during a walk. In order to speak to the City, you have to wait on hold for at least an hour; you can’t schedule water to be turned on via an online account. So after waiting 90 minutes for the first time to get it scheduled and being told no one needed to be home, they showed up, no one was home, and they left. There was no notice. No phone call. No voicemail. No email. No note on the door that they were there and tried to get in touch with us. Nothing. I was livid. So I called again. I waited over an hour. Then the woman who answered was very much not helpful. The conversation went quite poorly. I yelled, she wouldn’t give me a supervisor. Horrific. I finally got a new time scheduled for days out (and their window was 8 am to 5 pm – a lot of anger for that). They unlocked whatever it was that needed to be unlocked and our contractor handled it from there because it was done so poorly in the scheduling sense.

NEW TENANT

We actually struggled to find a new tenant. We were able to list it while the final clean up was happening. We had a lot of interest, but not a lot of people qualified. A neighbor had watched the rebuild happen, and she wanted the house. She didn’t qualify. And instead of accepting that information (and we’re pretty lenient), she started threatening us for not selecting her. Our initial choice fell through – and that’s why you should always be nice. She may have been a runner up, but she squandered all opportunities because of the way she handled herself and treated us. The new tenant was able to move in at the end of April. At the time that she moved in, she had two jobs. Unfortunately, she was laid off unexpectedly in June from one of the jobs, so she has struggled to pay rent in July and August. I’m understanding, but I didn’t appreciate that we had to ask where the rest of rent was and she didn’t send the late fee. Again, I’m lenient and understanding, if you’re nice. We had another tenant say that she needed another week to pay August rent because sickness kept her out of work, and I had no problem with that and waived the late fee. She told me up front; I didn’t need to go asking questions and wait all day for a response.

The new tenant did complain upon move in that the house wasn’t clean. We knew that may be an issue. The contractor’s cleaners didn’t do a great job, but the house was generally clean. The new tenant did mention that there was just a little too much dirt from the renovation to be acceptable, so we hired a cleaner to come in and get it done. Other than that, we haven’t had any maintenance requests or complaints from her.

For how big of an issue this was, I’m impressed by how easy it felt to come out the other side. We were lucky to have insurance cover lost rent and expenses, and they didn’t give us a hard time on nearly anything (we’re currently trying to manage a claim on our own how that is far from easy). We were able to re-rent the house for $150 more than it had been rented at. So while we had the house vacant and being worked on for 4 months, it really wasn’t too bad.

Rental Work

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We’ve owned rentals since February 2016. There have always been ebbs and flows on action needed by me to manage the rentals. Until this year. Suddenly we’re having a regular influx of maintenance needs; some are small like a leaking tub, while some are big like a tree falling on a house. So here’s the update of actions we’ve taken in 2023, with costs for each job (which is something I used to do and haven’t been on top of).

House 1

Roof Repairs

A wind storm came through at the beginning of March and caused extensive damage. There were shingles missing from this townhouse’s roof. The last update was that the roof was being repaired at the end of June, but I haven’t been by to see that yet. This is $0 to us, as our HOA insurance for the townhomes cover it.

Plumbing

The tenant called to complain that the tub in their second bathroom no longer would let hot water out. Hot water was coming out of the sink in that bathroom. I called a plumber, and he said it was going to be $600 to change the cartridge. Considering we’ve done two bathrooms and I had to buy a cartridge, I know that the cartridge is somewhere around $100. I called Mr. ODA while this man was in the house with the quote, and he agreed that was a crazy uncharge and labor charge. The man standing in the bathroom agreed with me and didn’t even charge me for the service call. ha! I called another company, and he came out to change out the cartridge for $245.

House 2

Burst Pipe

At the end of December, a pipe burst and the house flooded. This sounds like a really big deal. But it turns out, this big of a problem is handled relatively easily since insurance is covering the expense and there are companies that handle the whole ‘kit-and-caboodle.’

Our property manager had to manage the day to day activities for us. At first, it was finding a company to clean up the water. The water reached every single room of the house. The clean up of the water was about $22k.

Second step was finding someone to do the repairs and rebuild. The insurance company estimated the repairs around $40k. Our estimates came in well above that. One company said “give me your insurance agent’s contact, I’ll handle it.” That was amazing. They agreed to an amount for the work to be done, and the next we heard, our insurance agent said they’ll cut us a check for the remaining amount. The company was really easy to work with. I selected the flooring, cabinets, and paint color. Everything else was boiler plate otherwise (drywall repair, insulation, lighting installation). They quoted us to put sheet vinyl in the bathrooms, since that’s what was there, but they agreed to install the LVP all throughout the house (which was likely a cost savings to them anyway) at no charge. They also agreed to let our contractor go into the house to install new kitchen countertops (the previous tenant had burned our counters (drugs?!), but it was a hassle to replace them at that time.

We had a few hiccups along the way, but the company didn’t fight us on fixing them. For instance, they threw away the bathroom countertops, even though they were supposed to be put back in place. They painted the house with a paint bucket that was left over from our July renovation, even though I had given them a different color name to paint it (and then when I explained that in no realm would I have bought the paint for them to use when they’re charging me 10x the price of a bucket through the renovation because insurance is paying it); they repainted everything.

They allowed us to pay the first installment via credit card, so we received $340 worth of credit card rewards from that $17,000 purchase. Then our final amount paid (as reimbursed from insurance) was about $51k.

The insurance covered our increased costs for utilities (since we had to heat the house with no ceiling and insulation) and covered our lost rent for that period of time (I shared the tenant nightmare part of this in previous posts).

The cleaners the repair company used were awful. We waited to see what the new tenant thought about it, and she ended up complaining. So we called in another cleaner, which cost us $200. The refrigerator was disgusting and we ended up replacing it, for $760 (our choices were extremely limited to keep the cost down and to find something in stock since a new tenant was moving in 2 days later). We also had our handyman install new locks, new toilet paper holders, and two new blinds (none of that was covered by insurance), which was $180.

House 4

Tenant Turnover: Painting and repairs

We had a tenant move out of this house. She had lived there since 2018. She finally decided she needed more space (it’s a very small house) as her toddler was growing. I checked on the house a couple of years ago, and things seemed to be in order. She had said that she never wanted to move, so she treated it like her own house. She struggled to keep a job, although always seemed to have one to move on to. Well, over the last two years, she started making “improvements” to the house that weren’t improvements (like painting half the trim in the house black). We had to put a lot of work into that tiny house, and it isn’t even to my standard really.

Our handyman had to paint two coats on all the walls (after removing an excessive number of command hooks and such), 3-4 coats on all the trim to get it from black to white, install door knobs she had removed, and epoxied the bathtub and blue tile walls in the bathroom. That was $3,732.

House 9

Water Heater

The hot water heater stopped working. We had it installed less than a year ago. We called the company to come look at it, and they agreed. Then that morning, no one showed up. When our property manager called to ask where they were, they said they don’t do that anymore. We called another company to come fix it, and they pointed out that it was installed incorrectly and the wires were rubbing, creating a short. We had that company fix it, and then I called the original company and asked for a reimbursement. They agreed, but it was a two month process before I received the check. That was $200 out of pocket, but was then paid back to us in full.

House 10

This one. Goodness. They build up their maintenance needs and then lay a bunch of problems on us at once. It’s frustrating, especially when it involves leaking water. They also pay their rent at 2 am on the late day so it’s technically late, but not worth me fighting over. They don’t maintain the house very well, and we’re just ready to be done with them.

Ceiling Fans

I have our handyman going out to fix two ceiling fans. One has a screw missing from the blade, and one has disconnected from the ceiling. I don’t know his cost for those items yet.

Plumbing

There was an issue with water leaking from one of the tubs and following the pipe system into the basement. A plumber fixed the leak from the tub faucet for $425.

There was a back up in the HVAC condensate line that we had our HVAC tech go out for, and that was $125.

House 11

Pests

We had to have pest control come out to address swarming termites, which has been a longstanding issue in this house, unfortunately. That was $98, which was truly just the renewal for the termites warranty. Then we had another issue with powder post beetles, and that was $185.

Honestly, this is where having several houses creates a benefit – we use this company for all our houses and all our partner’s houses. We didn’t pay the termite warranty for a few years on it because I actually didn’t get that paperwork (the $98 fee), and they let me pay up the years I missed to cover treatments currently). I had called at another point to schedule an inspection, and they said I had a balance so they couldn’t schedule anything until I paid the outstanding balance. Again, an issue with paperwork getting to me. The lady even said “we know you’re good for it, and we’d get in touch eventually.”

HVAC

Over the winter, the HVAC unit wasn’t heating. On March 2, the HVAC technician went out and discovered a dirty filter and had to clean the flame sensor. That cost us $223.

Then the HVAC wasn’t cooling this month. The same tech went out and discovered the condenser needed replaced. He did that, but then he left town without invoicing us, so I don’t have that invoice in hand yet. But now we’re having an issue with the house “sweating” that he’s going to look at this week.

House 12

Storm Damage: Tree removal, shingle replacement

The wind storm at the beginning of March took shingles off the back of the roof. Mr. ODA got up there and replaced about 12 shingles, which is a new skill set! As part of that storm, a small tree at the curb of the house fell over, so Mr. ODA cut that up and got it ready to be picked up. That cost us our time and $37 at Lowe’s on shingles.

Wildlife Removal

When I first met this tenant, she told me about how she had a raccoon in the attic. The property management company came to remove the animal (supposedly) and patch up the entrance point. They didn’t do a great job; the animal came back. She said she hadn’t seen it, but she has 5 cats (yes, lease violation) that are very alert. We hired a company to set a trap. After a week, they didn’t find an animal, so they patched up the hole. Setting the trap was $279, and patching the hole was $150.

House 13

Storm Damage: Siding repair

During another March storm, a piece of metal siding came loose on the house. Mr. ODA was able to go put it back in place, so this didn’t cost us anything except the mileage and time.

Electric Work

The tenant complained that one outlet wasn’t working. That didn’t add up. I had Mr. ODA go check on the electrical box while he was working on the siding, but he also saw that nothing was tripped. I had an electrician go out there. Turns out, there’s a second electric box on the house, and that breaker was tripped. You win some, you lose some. He charged me $100.

Tree Removal

The tenant had a tree fall along the back fence line. It took down some wires. We had the power company go out to check on it all, but they confirmed they’re not power lines and they’re cable lines. Since her internet/cable is working fine, it’s not a priority to remove the tree. I had a tree removal guy go out and look at it. Most of the tree is on the other side of the fence. He tried contacting that owner (there’s a rental sign outside the house) to gain access to remove the debris, but they haven’t responded. We had a huge storm come through a few weeks ago, and that has put her tree removal even lower on the list. Plus, she was rude to the tree guy, wouldn’t put up her dogs, and wouldn’t clean up the dog poop in the yard, so it’s not high on my priority list to get her taken care of either. Be a good person.

House 14

Tree on Roof

That big wind storm at the beginning of March took a tree down at this house. I struggled to get someone to help us. I finally posted on the local mom’s group, and someone spoke up that her husband’s business prioritizes trees on structures and would get there tomorrow. And that he did. He had the tree gone in a few hours and cleaned up the yard great. We then had to wait for the insurance adjuster to come out. Once they cleared us, we were able to repair the roof and gutter. For how big the tree was, the twiggy branches at the top was all that hit the house, so the damage was fairly minimal. This was all covered by insurance, so it didn’t cost us anything.

Water Leak

The tenants reached out to me that their water bill went from $50 to $400. They’re pretty self-sufficient and handy, so it was definitely a problem. I trusted that they were able to diagnose a running toilet or leak under a sink. It turns out the link was at the main water for the house. The plumber had to excavate the front yard and replace the entire pipe from the street to the house. I just got the bill, and it was $3,060.

Others – With no costs incurred yet, but will need action

House 6 has repairs that are needed, but the tenant hasn’t been available for the repairs and she has 2 or 3 big dogs, so we really need her home for us to enter the property. I also received notice from the insurance company that they want a railing installed on the front steps, so our handyman will handle that also.

House 7 has a flat roof over the laundry room. Before we bought the house, someone built a room on a covered deck – very poorly. It has leaked several times, and we have tried to find a roofer to help, but they don’t want to handle flat roofs. Mr. ODA shoved a bunch of silicone at the roof line, and it actually held for over a year. It finally leaked again recently. We started making calls and very explicitly stated that we don’t want the flat roof repaired, we want it built as an actual roof (because no one will touch a flat roof, and I had someone come out for a roof replacement and we didn’t know enough at the time to realize he wasn’t going to touch that part of the roof). We finally got two roofers to give us quotes. One seemed to completely not understand the request, and the other said $3,800. So we agreed to that quote and will hopefully have this behind us in the next month or so.

The Quiet Ones

House 3 has had to pay rent late a few times, but they always let me know in advance and I always waive their late fee.

House 8 has required zero effort. They pay rent in the final hours it’s due consistently, but they never need a reminder or follow up. This house isn’t in great shape, so it’s mildly concerning that we don’t hear from them for months on end, but I have enough to keep myself occupied at the moment.

I plan to do walk throughs and address a few issues at some of the Richmond houses later this summer. The last time I went through some of the houses was July 2021, and there have been instances that say tenants need to be checked up on. While many houses have had our handyman in it recently, I want to be more consistent on checking on them and letting them know I care what is going on.

That’s almost $10k that I’ve paid out so far this year on rental properties, with more invoices waiting to come in.

Here’s to hoping the second half of the yard is quieter than the first.

Medical Bills – Part 2

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I went to the emergency room on November 15, 2021. I resolved a bill from that day on June 30, 2023.

The provider submitted a claim to my insurance company immediately after my stay there. The submitted charges were $1526. My insurance adjusted the amount, paid about $1100, and said I was responsible for about $60. My explanation of benefits (EOB) even included a copy of the check they submitted to the provider, which is not typical. The check was date December 21, 2021.

The provider submitted a second claim, exactly the same as the first one, to my insurance company in December 2021. My insurance denied the claim because it was a duplicate. Simple enough.

The provider only received the denial, and not the check nor first EOB.

I received a bill from the provider in March 2022 for $1526. That didn’t make sense. I knew my insurance should cover most of a claim. I looked through my insurance coverage and confirmed I would only owe my co-insurance since our deductible had been long met. I reviewed my EOBs and noted the duplicate submission, so I called the provider. I told her the story, but she kept talking over me and not hearing that the denial was because it had first been paid. She said she was going to call my insurance company. I filed the paperwork and assumed it would get handled or that I’d receive another statement prompting me to take action.

In August 2022, I received a letter from a collections agency. I was pretty mad. Not only did I not receive information from this woman who had a job to do, they never sent another invoice/statement/bill to me.

On September 1, 2022, I called the collections agency as the letter told me to, plus I wanted a record that I had acknowledged the collections notice. The collections company told me to detach the part of my letter that had my information and mail it back to them asking for details. I did that immediately. I later received a letter that said “physician says you owe $1526 for services rendered on 11/15/21.” Thanks; that’s useless.

The same day that I called the collections agency, I called the provider. The man I spoke to told me he took my account out of collections status and would look into it. He told me to send an email to them with the EOBs and an explanation of what happened, which I did immediately that day.

On October 13, 2022, I hadn’t heard anything. I had sent two more emails since that time, trying to avoid a phone call, but at this point I had to call. I figured at any given moment, these people would just send my account to collections instead of put any effort in. The person I spoke to this time said they’d escalate this to the posting team for review, and they’d need 45-60 days to research it.

Nothing.

In December I called again. I asked for a supervisor immediately to avoid having to explain the story once again, but they made me explain it again. I got through to a supervisor who finally understood the story that there is a check out there for them. She said she sees that the issue is that the PO Box was wrong for where it was sent. She said she would contact my insurance about it. She emailed me the next day to say she tried 3 times to get to my insurance and couldn’t. That’s complete bull. I’ve never not been able to reach someone at my insurance agency via their 800 number.

I responded to her email 3 times asking for an update through December and January. At the beginning of February, I finally called again. This time, I called my insurance company and asked them what can be done. She called the provider via a 3-way call. The man said they’d resolve it and he escalated it. Same. Old. Story.

I gave them another 60 days and called them in April. Nothing different. This supervisor told me that she could see it being worked on and moving through the system. She said she really needed to allow it to work through the system and to give another 60 days.

I called on June 29, 2023. I was able to get through to the same supervisor as the April call. She kept me on hold a majority of the time. After a half hour, she came back and said “I’ve escalated this to the posting team. I appreciate your patience, but I really need to give them another 60 days.” No. Unacceptable. I’ve wasted hours of my life trying to get this resolved, and it’s not even my problem to resolve. It has only become my problem because they sent me to collections. I told her to send me to someone higher than her, and I was done being thanked for my patience.

A new person got on the phone. I said the only acceptable outcomes at this point are 1) you wipe the slate clean and call it a wash because you’ve had more than enough time to ‘find’ the payment from my insurance company, or 2) you call my insurance company and get them to stop payment on the previous check and reissue payment somehow. She said she’d look into it with the posting team. I said “clearly, the posting team doesn’t know how to do their job, and I’m tired of being told for an entire year now that we’re waiting on them to find the payment.” She agreed.

She looked at some screen and something clicked. She said that the payment was processed through a third party, so they take a cut of the check from the insurance. All this time, they’ve been looking for $1100, but they should be looking for something less than that. She called the company that processed the payment, found out the amount they sent to the provider, found the payment amount in suspense, and applied it to my account.

That left a balance of $60 owed from me, and she graciously zeroed that out for my troubles. I didn’t have a problem paying $60, but I did have a problem with their way of handling this issue.

I had heard from someone two other times that sounded like they were actually going to help me. I had no faith that this was the end of the road when I hung up the phone on 6/29. I started to look for alternative courses.

I submitted a claim to the Better Business Bureau. They accepted my complaint within a few hours, but I ended up calling to withdraw the complaint on the following morning since this woman fixed my issue finally.

I called the Federal No Surprises Help Desk. Truly, I didn’t think this counted because it wasn’t “surprise billing.” However, they have a system that asks you questions and gives you a course of action. In my case, they said to call and start a claim. Unfortunately, I did call, and she said that since the date of service is before the No Surprises Act was established, she couldn’t help me.

She suggested I call a number in Kentucky for my issue. I called and left a voicemail, but that felt weird. I looked up some options specific to my state, and there was a way to file a complaint with the Attorney General. I submitted that complaint, which I need to figure out how to withdraw now.

I’m skeptical that this is over. The lady I spoke with said she will send me a zeroed out statement in the mail, so I’ll be holding my breath until that actually shows up.

There are so many times where I, as a consumer, am just stuck. I don’t understand. The consumer has no help or protections that are easy to find or take advantage of. I just have to keep calling this company and hope that eventually they resolve it. Yet they could send me to collections and completely ding my credit worthiness, even though this was their issue and fault.

Nineteen and a half months after my date of service, I may actually have this resolved. This was a bill for $1526. A lot of people don’t have that kind of money to erroneously hand out. I hope that someone reads this and thinks before they pay their next medical bill to ensure that it’s accurate and truly the amount that’s owed.

Medical Bills – Part 1

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About once a year now, I have some major fight with a provider over my insurance coverage and how they’ve done something wrong, and then I share about it here so that others know to be more cognizant of their billings. Here’s two quick ones, and I have a lengthier one that I’ve been working since November 2021 that I’ll share separately. I have a post that goes into the details of reading your insurance benefits, so this will just be the stories of what went wrong and how it got resolved.

On May 17, 2022, I received an email from my doctor that said:

We have recently learned that several insurance companies … have sent inaccurate information that [we are] now out of network for their members. This is not the case and is incorrect information. We currently are in network … and we remain in network with all the same insurance companies we have been contracted with since 2021. If you receive a letter like this from your insurance company and have questions, please call our Patient Services team.

About a month after this email was sent, I received a statement for an obstetric appointment that said I owe $330, even though maternity benefits should be covered in full for routine care. It said it applied to my deductible, so I was really confused because we met that in January. I finally saw that it said it applied to my out of network deductible. I called the 800 number they gave in the email, and the woman who answered acted like she had never heard of such an issue with the insurance.

Since she was no help, I called my insurance directly. It took a few moments for that lady to get what I was saying – that you go to the doctor every 4 weeks, if not more often, when pregnant, and I’ve seen this provider both before and after this one claim, she had always been in network, so there’s a glitch. Thankfully, she could handle it for me. She worked with the provider to get the claim resubmitted and reanalyzed.

I made a couple of follow up calls and finally made real progress in February 2023, for a claim that was dated April 2022. Last week, I received an updated Explanation of Benefits that showed the claim was covered in full. My statement on my provider’s website still said I owed $330 yesterday. I called them, and they were able to see that the updates were being processed; sure enough, today my balance is listed as $0.

My dad went to the emergency room. They ran some tests and then observed him for a few hours before allowing him to go home. He received a bill from the hospital that said insurance denied the claim because it was for observation. He called the insurance company. The lady who answered never actually listened to what he was saying. She assumed he was wrong and misinformed, and she just kept talking over him.

First she told him that it wasn’t covered because it was in-patient and out of network. When he pushed back, she told him that it was covered, but it’s two dates of service (on the in-patient concept). That’s actually not the first time I’ve dealt with that annoyance and an emergency room. Once, I went to the ER at 10 pm and was charged for two dates of service even though I was released from the ER around 5 am. My dad had gone to the ER around 7 pm and was released in the morning. When he pushed that even if they were seeing it as two dates of service, he’d be looking at $300 (two copays) and not $2200, she came up with another excuse. She said it wasn’t covered because it was observation care. He said “I walked into the emergency room. I hope I was being observed.” She never once said “it sounds like the provider didn’t code the billing correctly; let me look into it.”

My dad eventually hung up on her. Seriously, if you’re not being heard and they’re talking over you, try again with a different person. I’ve had some people answer the phone that are the sweetest and most helpful customer service workers, and I’ve had some that are completely the opposite as if it’s your fault this is their job.

He set it aside to deal with another time. Shortly after, he received a voicemail from this lady where her tone was completely different and she said they were going to look into the coding of his visit. A week later, he received a voicemail from the same person, who said they reviewed it and determined the billing was done incorrectly and it was fixed. Instead of owing $2200, he now owed his $150 copay.

It’s important to know what your coverage is, how your insurance applies to your deductible, and your payment responsibilities. Do not assume that the billing codes were done correctly or that the insurance read it correctly. Neither the provider’s office or the insurance are going to think that they’ve made a mistake, so it’s likely going to take some persistence to get your story across. Don’t be afraid to advocate for yourself.

February Financial Update

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Well, Mr. ODA didn’t like that I shared I didn’t know where our money was last month. They’re all kinds of Treasury accounts, and I’n just logging the transactions and leaving him to it. 🙂 I don’t have a lot of bandwidth these days, but I’m learning to juggle 3 kids and our finances.

PERSONAL FINANCES

We bought a new van this month. We’ve been wanting a new one for a while now. We bought our 2017 Pacifica in September 2020. It was a great deal, and it was a necessity as we were about to spend 7 weeks “homeless” and AirBnB/couch hoping. The car had some defects. We decided we’d keep an eye out for a newer version. Suddenly, Mr. ODA found a good deal on a 2020 Pacifica that had more options than we were actually looking for. We drove to Ohio about 36 hours later. They made us a good deal for our trade-in, and we went home with a new van! We put some of the purchase on two credit cards and then the balance with a personal check.

We’re currently paying close attention to credit card deadlines and our savings account. Where I used to pay a credit card bill almost after the statement closed so that it wasn’t hanging out there and I wouldn’t accidentally miss a deadline, I’m now leaving money in our savings account as long as possible. Our savings account is now earning 4% on the balance, so we’re seeing a significant amount of interest each month. I’m juggling managing our bills as close to their due date as possible, while also projecting future bills necessary since there’s a limit of 6 transfers out of the savings account per month.

All that was to point out that our credit card balances are high right now because of the van purchase, but the credit card statement hasn’t closed yet. Instead of paying the credit card balances down right now, the money is sitting in savings earning interest for 4-6 weeks between the purchase, to the statement closing, to the statement’s due date. More directly, we put $3,000 on one credit card for the van purchase. That was on 2/7. That statement, once it closes, will not have a due date until 4/20. That means that the money put on the credit card can sit in savings earning interest for about 70 days.

We also had to pay the initial payment for the restoration services on the rental that had a burst pipe. So while the insurance company sent us a check to cover the cost of this work, it’s still $17k sitting on our credit card, not being paid until the last minute. I should also note that our cash balance is inflated by about $50k because it’s the money from the insurance company that we’re waiting to pay the contractor as milestones are completed.

Had I seemed nonchalant about the plan? Because I’m definitely not. 🙂 I need to stay on top of how many transfers happen per month out of the savings account (while Mr. ODA randomly pulls money for investments), and not miss any deadlines and cost us interest charges or late payment marks on our credit. It’s stressful! Since we’re not doing anything that requires our credit to be pulled right now, it’s fine. If we were having our credit checked, having multiple cards nearly maxed out would be a problem. But we know we have the cash available to pay off all the credit cards if we needed to.

RENTAL FINANCES

I finally got through to someone on the issue with the improperly installed water heater. He says he submitted all the paperwork to send us a check for $200 to cover the plumber we paid to fix their issue. I haven’t seen any paperwork, nor have I received the check, but I’ll keep it on my radar and follow up in a couple of weeks.

I made all the decisions on the restoration of our flooded house. We’re expecting to hear a timeline for work to start next week, and then it’ll take about 40 working days to get the work done.

I paid a warranty for termites on another house. We had an infestation when we purchased the house, but we didn’t pay the warranty information. Our tenants found swarmers, and when we called to ask about treatment, they said they’d let us backpay the warranty and invoke that. We have a good relationship with this company and appreciated that offer, so we’re staying on top of the warranty payments now. The payment is $98 per year.

We received a surprise in the mail – the tenant had turned off the electric in the flooded house back on January 12th. The power company is supposed to notify me. I received an email on February 6th notifying me of an action on the account. So this was in my name from 1/12 to 2/1 for me to be billed $255 without my knowledge. Not to mention, there’s a bill hanging out there from 2/2 until the present that I’ll also get billed for. Mr. ODA sent our property management excerpts from the lease indicating that the utilities must be in their name for the entirety of the lease, that they’re responsible for this bill, and that they must get it back in their name immediately. We’ll see how that plays out.

RENTAL WORK

I picked up the keys from our property manager for the 3 houses I took over managing. I also worked on a rental here in town this week, which took about an hour including travel time, and I have another to work on later this week, which will be about 2 hours worth of work.

I sent a prospective tenant the pre-application we have, which he passed, so I sent him the application to submit. If all goes well, we’ll have that house re-rented with no vacancy period.

We have 3 leases that end at the end of April. We put a requirement that tenants give us 60 days notice, or that we give 60 days notice of any changes. That means that these leases need acknowledgement by the end of this month. So I ran the analysis on those 3 houses. We decided to increase the rent on 2 of them by $50 per month, each, and we’ll keep another house the same since it was increased last year. One house actually had an increase last year, but that house is well below market value, so we’re offering them to continue the lease with an increase because if they were to move out, we could get even more from the house based on it’s size and demographics. The 2 houses we’re increasing have a property manager, so she’s responsible for notification and signing an addendum before the end of the month. But once again, I need to manage the property manager and ensure we have action on time.

NET WORTH

Rental Work

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Every once in a while, I’m juggling a few rental property items, and I like to share the effort being put in. While it may be taking some of my energy now, it’s not something that happens often. Usually, Spring is our busy time because we have to manage leases ending or renewing. We have upticks in maintenance requests at the change of seasons each Fall and Spring (usually a plumbing or HVAC issue). For most months though, we don’t have to do much. I’m currently in a season (somewhat self-imposed) where we are busy and the rentals are requiring more-than-usual attention. Here’s that story.

RENT COLLECTION

One of the houses that I took over management for didn’t pay rent. I had to reach out to her on the morning of the 6th. She then asked to have until the end of the day. I told her that was fine, but if she didn’t pay by the end of the day, she’d have to pay a late fee (which is technically required after the 5th); she paid a few minutes after that message.

Another tenant let me know that they were sick last month, so they needed more time for rent. I let them know that was fine, and not to worry about the late fee. They paid a day earlier than when they expected to be able to pay.

LEASE ACTIVITY

Interestingly, several lease-related actions have been taken. I had to get 3 leases executed because I took over management of those properties (more on that below).

I had one tenant let me know that she won’t be renewing. She has been in that house since July 15, 2018. She sent me a text letting me know that she’ll be moving out on April 30th. Funny because her lease goes through June 30th of each year. But since she’s been there for so long, gave us ample notice, and so politely picked the end of a month, we’ll just go with it. It’s a 2 bedroom house, so we were surprised she spent as long as she did there. The first tenant we had in this house put us in contact with the current tenant. Ironically, the first tenant had recently asked if we had any 2 bedrooms coming available. At the time, I didn’t. But now we have the same house coming available, so I let her know. The person she knows looking for a house is interested in living there, so we’re going through the application process now!

I had another tenant tell me that they want to renew for another year. It’s for a house that I just took over management for. Since I don’t know them at this point, I didn’t want to agree immediately. Their notification deadline is March 31st, so we’ll revisit that renewal next month.

Then I had another tenant ask if they could renew. Their lease term isn’t up until April 30th, and their notification deadline is the end of February. Every year, they let me know their status some time in January. We reviewed their lease terms and decided to keep their rent at the same rate for another year. We typically increase $50 every two years, and their increase was at the beginning of this current term. She did play their hand and tell me they wanted to stay because rent is so expensive elsewhere, but we’re nice people. 🙂

WATER HEATER ISSUE

At the beginning of January, we received notice from a tenant in VA that their hot water wasn’t working. Being that it was really cold, it wasn’t surprising. However, the unit was installed in August 2021, so we weren’t happy to hear that. We called the company that installed the unit. They scheduled an appointment for the next morning. When the tech didn’t show, our property manager called them and was told they suspended all plumbing jobs and the scheduler shouldn’t have scheduled the job. So our manager got another guy out there that afternoon and discovered that the wires weren’t installed correctly. His report stated: Dispatched to home due to home not having hot water. Found burnt wires in electrical access due to improper installation. Two unlike wire materials, not joined together correctly. Cut and removed burnt wires and reinstalled the correct way.

Now I’m trying to get in touch with someone at the installation company to address this. We’d like our $200 reimbursed for having to call a different plumber out. I called to complain on 1/20. I was told that a service manager would have to call me back. No one did. I called this morning and was told I’d get a call back in a half hour. No one called this morning. At 1:15, I got a call from some guy who poorly introduced himself and wanted into the property right now. Um, no. I politely told him that I didn’t appreciate the way he was talking to me and that I’d speak with someone else. I called someone back in the office, and she had a different guy call me. I emailed him the paperwork from the other plumber. He agreed to process the reimbursement, and am now waiting on that confirmation.

PROPERTY MANAGEMENT

We’ve had some issues with our property manager in KY. Perhaps their actions are completely normal, but they haven’t met our expectations. We were asked to reimburse a tenant for a high water bill because they dragged their feet on timely fixing it, and then took two attempts to even fix it. Our contract deleted the automatic 10% uncharge on all contracted services (meaning, if they hired a plumber, and the plumber charged them $100, then they’d charge me $110). We argued at contract negotiation that their hiring of a plumber is covered in their monthly management fee and removed it from the contract. Their system automatically adds the 10%, which is understandable, but I would have to review every single invoice and ask for the 10% to be returned. That’s a lot of managing-the-property-manager.

Then we had a huge issue with them last May. I covered the first part of the issue through the Tenant Abandonment post. The second part of the issue was how their accounting manager handled the rest of the conversation. They took their management fee off of the security deposit. I had questioned this on the last property turnover, and they agreed to give me that money back. I thought it was the same across the board – that it was an accident in their system, with it counting as “income” so they took their share. The conversation disintegrated from there. They claimed that since the security deposit was being applied as rent for the month the tenant abandoned, so they could take their share. I said that a security deposit’s purpose is to cover damages, and there was A LOT of damage that I need to pay for, so I shouldn’t be at their whim to decide how the security deposit is going to be applied (not to mention it was their lack of management and effort that created the vacancy). He then started to claim that their level of effort was more than the $90 I was arguing over (1. false. 2. that’s not how my paying you works… what about all those months I paid you $90 for you to do literally nothing). It turns out that I put all my effort to respond to this person’s initial statement of “This security deposit for the tenant has been applied toward rent.” While he said that, that wasn’t actually the reason they took a fee from it, and in actuality, our agreement would have allowed them to take their commission out of the security deposit. But where the relationship really went sour was when this accounting manager started looking through all our charges and decided to hit us with two $500 charges, that we had already paid. We got the owner involved, stating we didn’t appreciate this “desk audit” to try to “get us” on something, even though we had already paid it. Mr. ODA went to meet with them, and everyone apologized for this one person’s brash actions, but that was the last straw for me.

We now live here, so I can take on management of the houses instead of paying people who I have to argue with every time a charge comes in. Unfortunate for the timing, we then purchased a house that we put a lot of work into over the summer, and then I was very pregnant, so we didn’t terminate the agreement immediately. Mr. ODA decided that the beginning of the new year would be a clean break, but by the time I got the letter out, it didn’t terminate until January 31st. They’ve been great about turning over all the finances and information thus far.

So as of February 1st, I took on 3 more properties to manage. I had to establish my own KY lease agreements, which meant referring to the leases currently in place through the property manager and my own templates from VA. I then had to meet the tenants for their signatures. I went to each of the houses, which was a reason to see their living conditions. I didn’t call it an inspection, and I didn’t require a tour of the house. I simply used the initial experience as a gauge on how they’re treating the property. For one, we turned it over after the tenant abandonment, so we didn’t expect it to be too bad. But we hadn’t seen the other two houses since 2019.

Over two days, I met with the tenants and executed the new leases. Two of the meetings were a half hour each, and one was a while longer because we were talking about some of the issues they had with the management company’s maintenance. Of course, meeting with tenants in person usually ends with a to-do list on my end. So once I got home, I put together their leases and the to-do lists for me. I now need to schedule going out there to do their fixes.

BURST PIPE

On December 27th, I received a call from one of my tenants letting me know that water was pouring out of the house next door (that’s also ours). The tenants had turned off the heat… when it was 6 degrees for 3 days straight. The water heater is in the attic and a pipe cracked during the freeze. When it started to thaw, the constant water running filled up the house. Our property manager went to the house and found two inches of water throughout the entire house, along with a collapsed ceiling in the master bathroom. Over the next two days, the ceiling in the adjacent laundry room and the master bedroom also collapsed.

The tenant’s renters insurance was responsible for removing their belongings. They created quite the speed bump, and the tenant’s items weren’t removed for 5 weeks. We finally got their things out, and now we’ve been working with contractors to get the house put back together. We agreed to a contractor who worked with our insurance to get their full amount of work covered (there was about a $6k difference between the insurance adjuster’s estimate and the contractor’s estimate). The insurance company agreed to the new estimate.

We’re now working on the contract with the company who will put the house together. The initial contract required 50% payment up front, which we didn’t feel comfortable doing. Now we’re waiting on an updated contract with a new pay schedule that will split the payment into thirds.

Our next step once the contract is executed is to pick out all the replacement things. On top of them fixing the bottom 2′ of drywall throughout the entire house and all the ceilings that collapsed, along with replacing insulation, fixing the crawl space, etc., we have to make selections for new bottom cabinetry in the kitchen, new vanities in the bathrooms, and new flooring throughout the whole house. I’m hoping that once these selections are made, it’ll be smooth sailing. The contractor is 3 weeks out to begin, and the contract says it’ll take 40 days to complete.

While there’s a lot of things being juggled right now, it’s still not equivalent to a full time job. Since insurance is paying for the replacement of damaged items in the one house, it’s not a high spending month. It’s just requiring more brain power than usual.

Filing Taxes

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We filed our taxes. It just takes so long, but it’s easy. This year I recorded what I did and how long it took, so I wanted to share.

I’ve shared that I record transactions all year long. Inevitably, a few things slip through a crack. So I go through everything I have on file to make sure I can support a charge I’ve recorded (e.g., receipt) and that I haven’t missed entering something in my spreadsheet (e.g., I have a receipt for work, but didn’t put it in my spreadsheet).

DC TAXES

Mr. ODA works for a DC office, but lives in KY. The paperwork information got crossed, and he ended up paying taxes to DC for a little while. Apparently DC is used to this mistake. There’s a form he filled out, attached a copy of his W2, and mailed it to DC. He received a full refund within a couple of weeks! I couldn’t believe the timing of it and how it easy it was!

STEP 1

My first step was to load all my mortgage documents for the houses that we still have mortgages on. I need to know the mortgage interest for the year and what they paid out in taxes from escrow. For some reason, it never tells me the insurance payments made on the tax document, so I need to go through my email or look at the line-by-line escrow to see when and how much was paid for insurance. I estimate the mortgage interest each year, but I don’t have the final amount until January.

STEP 2

Then I go through my email files. I try to get most of my receipts via email (e.g., Home Depot and Lowes are good about tying your credit card to your email address so I keep everything filed electronically). This took me just over 3 hours. I went through each email receipt to see if I had it recorded properly. I found 2 or 3 transactions that I had receipts for, but they weren’t recorded in my spreadsheet. I also found out that I didn’t record any of my final December transactions (i.e., stormwater utility bills and property management).

STEP 3

After I go through everything I can electronically, I move on to my paper files. We have a lot of our insurance through State Farm, and they don’t email me receipts for payment, nor can I look up previous payments made on their website. So I keep a paper copy of all the insurance documents for each house. We had a huge debacle with two of our KY houses and insurance last Fall, so I had to make sure I had all of that recorded accurately. I used to rely on the paper stormwater utility bills that I pay directly, but this year I just went into our checking account and verified the amounts that I paid against what I recorded. Since most of my transactions are kept electronically (especially with having property managers, so they’re sending me the bills they receive electronically), the paper checking was only about an hour this year. It used to be longer, but I’ve streamlined my electronic filing so mostly everything is in there.

STEP 4

After just over four hours of “prep” work, we move on to the tax software.

Mr. ODA entered our W2 information, we both pulled up all our investment account statements, and then we got into the investment properties. It’s tedious, and each year we have to remember how we matched our terminology to the system’s terminology (why can’t I keep better notes on this?!). We got into a groove and knocked out half the properties in about 80 minutes before taking a break. We focused on the 3 properties that we received one 1099-MISC for first, which involved going back and forth on some screens. Then we knocked out some of the easier houses. The next night, we finished off the rest of the houses in about an hour.

We usually call it complete at that time, but we don’t submit right away. We take a few days to see if we think of something we may have missed (whether investment property or personal finance), and then we submit. We usually owe Federal and State tax every year, so we’re never in a rush to get this done and pay. Somehow, we get a refund for Federal this year, but we still owe the State.

SUMMARY

About 6.5 hours of tax work, after being pretty on top of it all year. People ask us why we don’t use someone to do it instead of putting all that time in. It’s not that easy. If we had to send our information to an accountant, we still would have to gather all our receipts and send them over. I think it’s easier to look at my receipt and record it, rather than gather all my emails and send them to an accountant (not to mention Gmail is not a great mail system in this regard because you can’t easily add emails to new emails). Then we have to field all their questions regarding the documentation that I send, which will inevitably be frustrating to me. It’s all around cheaper and easier to do it this way.

Year in Review: Part 1

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Just over a year ago, I decided it was time to put more effort into sharing what we’ve been through. When I’m looking to learn something new, I like to find examples of how other people handle it. I want to know the places they struggled and how they learned. I find it a better way to form my opinion than by reading an article that doesn’t have any meat in it, only providing an outline.

In the last year, I learned that blogging wasn’t as easy to keep up with as I thought it would be. I have a list of topics still to cover, so it wasn’t a matter of content. But raising two kids hinders my ability for an uninterrupted thought process to write an article, unless I get to it before they wake up.

The blog was started by Mr. ODA in 2018. He wrote a few posts, and then it sat for two years. I decided to pick it back up in January 2021. During 2021, we published 65 posts. Each month, I wrote a post about our financial update; I included any major expenses, how management of rental properties was going, and how our personal spending may have changed month-to-month. I shared our purchase of 11 out of 13 of our properties, our sale of one property, refinancing mortgages, paying off mortgages, renting properties, maintaining properties, etc. I also shared just general life decision making along the way.

Part 1 for my year in review will address what happened with our rental properties. I’ll dive into our personal finances in Part 2.

As a quick recap, we have 12 rental properties. Nine of them are in Virginia, and three of them are in Kentucky. Two of the houses in Virginia are owned with a partner because we still had cash available to buy more houses, but at the time we had the maximum number of mortgages allowed by Fannie/Freddie (max is 10). The houses were purchased between February 2016 and September 2019. All 3 houses in Kentucky are managed by a property manager, who gets 10% of the monthly rent each month. I manage 5 of the Virginia houses personally, and then we have a property manager who manages the remaining 4, who also gets 10% for each house.

RENTAL PROPERTY MORTGAGES

In January 2021, we completed a refinance of one property, and then in December, we completed three cash-out refinances. The loan balances on these 4 properties increased; one increased because closing costs were rolled into the loan balance, and the other 3 included $190k worth of equity taken out from the houses and creating new loans.

We went from 11 mortgages (two of which are actually owned by a partner) down to 8. House 6 had a balance of $26,447 coming into 2021, and that was paid off by June. Two other houses had a total balance of $157,500 at the beginning of the year. Their balances dwindled through regular monthly payments and one lump sum payment right before we completed the cash-out-refis and completely paid them off.

We have been working on paying down another mortgage that is owned with a partner. Between the two of our families, we paid off about $44,000 additional principal for that mortgage. We’re matching each other’s additional principal payments so that the math is easier to follow, so we can only make additional payments in line with what he can do also. We each owe about $10k on this mortgage now.

Even though there were so many mortgage-related transactions in the year, our overall loan balance only decreased by $6,000.

The market has continued to rise due to the limited supply, and so our home values on the rentals actually increased over $500k over the last year.

RENTAL PROPERTY LEASES

We turned over 1 property the whole year! The tenant that was living there had already told us that they were renting until they found a place to buy, so we knew they wouldn’t be long term tenants. We had a relationship with them from a previous house, when they had moved out of the area and then back. They had a poor experience renting in another area and reached out to us since they appreciated us as landlords. They found a house towards the end of their first year, but we let them out of the lease early. Their lease was slated to end October 31, 2021. We don’t usually have leases that start/end in the Fall if we can help it, but we had let the previous tenant out of her lease early to purchase a house also. The tenant said she was able to be out at the end of August, and we preferred moving the lease closer to the summer months anyway.

We raised the rent on 6 properties.
– The one house that was turned over went from $1200 to $1350 per month. However, we added a property manager who gets 10%, so our cash flow only increased by $15 per month.
– Two of our properties have long term tenants; the rent is significantly below market value, but we value not having to turn over the house. These houses are on a cycle where we increase the rent $50 every two years.
– Our KY property manager tried to increase rent on the 3 properties she manages. One was increased by $25, another by $5, and the other one cried that she couldn’t afford an increase. That’s the one where we plan to increase by $75 next month, and if she doesn’t accept, we’ll turn it over and get $75-$100 more per month.
– We increased rent by $150/month for one of our properties that we have with a partner. It was a risk, but this is a house that claims 3 people live there, but they have 5 queen size beds in the house. We figured either they leave and we get several big things fixed up that have been deferred because of all their things in the way, or we make up for all the years that we didn’t manage their rent and didn’t increase it. They accepted the increase.

RENT COLLECTION

We were very grateful that we made it through those initial months of the pandemic without tenants not being able to pay rent. We had a few people let us know that they were laid off or unable to work (e.g., restaurant business), but we learned most of our tenants worked in the health care field. So while we made it through 2020 without many issues, 2021 brought more challenges. Nothing was insurmountable, and it wasn’t debilitating financially, but it was still something to manage.

We had some big struggles with non-payment of rent on one house. She was 31 days late paying August rent, then she didn’t pay September’s rent, and then she applied for rental assistance to cover September, October, and November, which we didn’t receive until February 2022. That was all on top of her generally being a week late in paying through the beginning of the year too. She doesn’t maintain employment, she doesn’t communicate, and we’ve just had something new and different pop up as an issue every few months. We eventually received January 2022’s rent, but we still haven’t received all of February’s rent – just in time for March rent to be due.

We have another property (the one that was raised $150 per month) that is perpetually late. They eventually pay, and they’re getting better about actually paying the late fee (when they pay rent 20+ days late…), but they were late for 10/12 months of the year.

Everyone else paid their rent on time. In general, we’re lenient with late fees and issues. If you reach out to us and mention that there was a hiccup and you’ll need one more pay check to pay rent, our response is typically: please pay what you can now, pay the rest next week, and don’t worry about the late fee. However, when you don’t communicate and/or you’re consistently weeks late and we’re having to carry the expenses, there needs to be a consequence to incentivize you getting back on track.

RENTAL EXPENSES

We replaced the flooring in House3 ($4,000), hot water heater in House9 ($1,500), HVAC in House10 ($3,300), washing machine in House10 ($250), and HVAC in House12 ($3,900). We also had various electrical and plumbing work that needed to be done in several houses. We also spend about $7k per year in property management fees.

Usually turn over is an area that requires us to put a lot of money into a house. Luckily, the one house that we turned over this year only required some paint work, and we didn’t have any other turnovers.

While it’s nice that our assessments have increased and our housing values have increased in our net worth calculation, it comes at a price. Our taxes have increased on all the properties. In total, they’ve increased over $2,500 in just the one year (meaning, that doesn’t include all the previous years worth of assessment increases that have occurred!).

GOALS

In this year, we hope to add one more rental property to our portfolio. We’ve been actively working on it, but this market is crazy! We’re not willing to overpay on a property and get into a bidding war just to be done with the search. It’s interesting to see that we haven’t bought a new rental property in almost 2.5 years, when we had purchased so many all at once. We had gone back and forth with saving for another down payment or just paying off more mortgages after we paid off House6 in June. Once the cash-out-refi was a possibility, we decided to go ahead with purchasing another property. We’ll self-manage whatever we acquire. We had been looking in Virginia and Kentucky, but have started to settle into a Kentucky property (I like the laws for tenant/landlord relationships better in Virginia) so that we can save the 10% management fee and the expensive leasing fee, since housing prices are significantly higher than what we’d prefer for the rent ratio we’d be getting.

We have 8 houses that still need negotiation and/or lease termination coming this year. Two houses have already agreed to their rent increase, and we just need to get the new lease signed. Five houses will be offered a new lease term with a rent increase (averaging about $50 per month on the increase). One tenant will be asked to leave at the end of her lease term.

We want to remove the tenant from House2 at the end of her lease term. She has been a concern in numerous legal ways, does not hold steady employment, and the house is well under market value rent. Turning over that property will require us to go to Virginia to work on it. It’ll need repainted, the carpet will probably have to be replaced, and I worry that she’ll do some damage when we tell her we’re not interested in renewing her lease.

SUMMARY

I like to look at the details of the rental properties all at once in this format. Sometimes, I get caught up in all the things that I need to get done, and I feel like it’s so much work. In those moments, I forget that there are most days of the year where I don’t even think about the properties. Even when expenses seem to be piling on top of themselves, to look back and see that our expenses totaled less than $15k over 12 houses is encouraging. We’ve also reached the point where we’ve replaced most HVACs and several roofs, which are areas that can create problems that compound on themselves, whereas a replacement is expensive, but then I don’t have to get all the calls that something went wrong.