Author: mrsonedollarallowance

Visit St. Louis

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While I plan on sharing all about our summer of travel at the end of the month, we thought this last trip deserved a post with more detail than what that post will entail. We went to St. Louis from 8/1 to 8/5. It’s 4.5-5 hours from Central Kentucky and a really easy drive on I-64.

When we mentioned to people that we were going there, it was usually a negative reaction. I was starting to get concerned about how safe it would be, but the moms in one of my Facebook groups always raved about their trips out there. I was concerned enough that I didn’t book our lodging until the day before we left.

LODGING

We went back and forth on whether our dog would take the trip with us, which affects our lodging options. Our usual sitter (through Rover.com… and if you’ve never used it, let me know because I could save you $20) wasn’t available for our trip dates, so it left us in limbo on what we wanted to do. Taking the dog with us hinders our ability to be out all day, but the more we thought about the logistics, it seemed none of our plans were for a full-day activity at once. I searched through Rover to see if there was anyone available for about $25-30 per night either near our home, or in Louisville, or in St. Louis. I came up with nothing. I contacted 3 different people in St. Louis who had availability on their calendar, but then they said they were busy.

Knowing that we’d have the dog with us, I went back and forth with whether to go for a hotel or AirBnB. At a hotel, I felt more confident that we’d have a clean and comfortable experience, plus we’d have the amenities of a pool and breakfast provided. St. Louis reinstated their mask mandate as of 7/26, so that may have limited the breakfast options to bagged food rather than something substantial. The pet-friendly hotel that I was looking at was about $700 for our stay to include the dog. I started looking at AirBnB and VRBO options. The pro to that type of option is that I can have separate bedrooms so that: 1) I can black out the windows with multiple layers of curtains for my children, and 2) we can still hang out in the house once the kids go to sleep.

If you’re looking at AirBnB in the area, stay away from any of the listings by “The Stay.” While one of their properties may have good reviews, nearly all of their properties have very bad reviews. I’ve never experienced as many listings with negative reviews as I did when searching this area. I’m used to deciding between someone with a 4.8 star or a 5.0 star review. “The Stay” had many negative reviews, and then there were even others in the area that had 3.0 star reviews. “The Stay” had all the same issues – the property wasn’t the same as the one pictured (that they circumvent by saying in their listing that pictures are of similar units), they provided the bare minimum on towels and linens, their doors were questionable if they closed and locked, and some units were even dirty.

I searched several times. The morning before we left, I found one that I hadn’t seen before. It was a 2 bedroom and pet friendly; she had a rating of 4.85, but the reviews were all glowing. I decided to go for it and messaged the host, who accepted our reservation request within the hour! Even better, it was only $585, where I was earmarking about $700 for lodging.

ACTIVITIES

St. Louis has a lot to offer. Many activities/attractions seem to have adopted a model where entry is free, but you pay for parking. There are many parks to explore, including the massive Forest Park, which is larger than Central Park in acreage. The parks have lots to offer – from sports to the arts, and they’re free. When we were in Atlanta, we explored parks, but the parking was always a beast, entry cost a bit, and the park was dirty and overused. Conversely, St. Louis’ parks are used, but not overused; parking is free, and there’s plenty of it; and they’re clean.

We visited the Gateway Arch, which is a staple. We made reservations online and paid their fee to ride to the top, which was $35 (2 adults, both kids were free). Their website includes a link to a nearby parking garage that is $9 for 5 hours of parking. The garage was about 3 blocks away from the entry to the Arch. Note that if you click the link, it auto populates for one hour; you need to manually change it to a 5 hour reservation. If you don’t make it a 5 hour reservation, then you’re charged for going over that 1 hour. We learned through experience. The parking garage was so nice about it though, and they refunded us for our screw up on the reservation when we had to pay for going over time.

There’s a museum that’s free under the arch; you still need to go through security, but you don’t need a reservation or have to pay the entry fee to see it. Once you get through the museum, you get in line for the ride to the top of the arch (either the north side or south side, based on your reservation). Strollers are permitted everywhere except here. We simply left our stroller at the bottom, and it was there when we returned. They give you some history about the arch and show you a video about the 60s and building the arch before you get in line for the elevator. Then you get in a little “pod” that takes you to the top. It’s little. It’s confined. It only has 5 seats. It’s “scary,” but only a 4 minute ride to the top. You spend a few minutes looking around, and then you head back down when the next group arrives. You’re assigned a “pod” number, so they make sure you leave with the group that you arrived with.

The Science Museum (pictured above with our itty bitty daughter waving to the dinosaur) is free! The parking is $12, which we paid. There were spots outside the museum on the street that were free, but we didn’t feel the need to seek a spot out. It was a last minute decision to go here. They closed at 5:30, and we wanted to get in as soon as possible since we were already arriving about 1:30. They had a lot to do there. Our almost-3-year-old had a great time exploring. They had dinosaurs, puzzles, arcade games, infrastructure exhibits, space exhibits, and a fire show to see. Everything was hands-on, and we had a great time. We really didn’t expect to spend nearly 4 hours there, but we did!

The Zoo is free! And it’s incredible! Parking in their lots (one on the south side and one on the north side) is $15. But we parked on the street in Forest Park and walked 0.4 miles to the entrance for free. Honestly, we planned on paying the $15, but we don’t like sitting in long lines to get somewhere. When we saw the line, we checked the map, saw it was about a 10 minute walk, and we just parked the car right there. It worked out perfectly. The zoo was well maintained and very shaded. We were impressed by the aesthetics of the exhibits for all the animals (e.g., grass, blending of tree protection instead of wire cages). We spent about 4 hours there, moving at a fairly slow pace. We contemplated purchasing the “Adventure Pass,” but decided against it. There are several activities within the zoo that you can pay for individually, or you can buy the Adventure Pass. For example, it’s about $8 per person to ride the train. That’s something that our son would really enjoy, but that seems steep. So we thought about the adventure pass, which is about $15 per person and includes the train, carousel, sea lion show, stingray exhibit, 4D theater, and a dinosaur exhibit. Our son would have loved all of those things, but as we wandered the zoo, we noticed all the lines were really long. Our two kids would not have enjoyed standing in long lines in the heat, so we decided to see how far we got without the activities. Since that brought up to nap time for our daughter, we decided to just go back to the AirBnB at that point.

We did a brewery tour at Anheuser-Busch. Tickets were $33 total for the adults. The tour was 75 minutes long with a lot of walking (and a lot of time spent outside). At the end, they gave us a bottle of beer to take home that was fresh off the production line (yet ironically we haven’t drank it yet), and then they gave us a beer from the tap to enjoy in the biergarten. Their food options were expensive though. We looked into an appetizer to enjoy with our beers since it was about lunch time, but chose to pass. The kids ran around the picnic table while Mr. ODA and I chatted and enjoyed our beers.

While on the tour, they mentioned Grant’s Farm. Their website hadn’t been very clear on what the experience entailed, so I had written in off. We decided to risk it. It was free admission, but you had to pay $15 for parking. We arrived and were still lost on what to do! We went to see the Clydesdales in their barn, and then we walked across the parking lot to a bridge. When we got to the other side, we were in a queue and still really lost – haha. We ended up getting on a tram that took us on a 20 minute ride through their property. We got to see a lot of animals like a safari tour (e.g., water buffalo, bison, several types of deer, yak), and then they dropped us off at the end. It was a zoo of sorts with a bunch of animals to look at, and some that you could feed for a fee (milk bottle for goats… which was only $2 and I would have done if it didn’t involve standing in a really long line with two kids in the heat; and pellets for llamas, cows, and goats in another section). They offered other things, like parakeet feedings ($7) and camel rides ($10). At the end, you enter a little german-looking village that had food for sale and some horses to see. Most interestingly, it had two free beers per adult. So again, we enjoyed our beers while the kids ran around the table and ate some pretzels!

The reason we picked this timeframe was because the Braves were in town playing the Cardinals. We bought tickets on StubHub for $23.80. We paid the $9 for the Arch parking garage for a 5 hour window; the garage is one block from the stadium. I still can’t believe it worked because game day parking was actually $25 or $30 for the garages on that block. We got to the garage at 5:30 for a 7:15 game, so we got a great parking spot that was easy to leave from (no long queues after the game lets out!). We explored the Ballpark Village before the game. There were lots of restaurants, but we had already eaten, so we just played with the giant games (Connect4, Jenga) in the center of the Village. We walked the whole stadium, as we like to do when visiting a new one. While it was nice, it wasn’t anything special. We really like how the Braves have a section for their history that you can visit, and we were surprised that this was a newer park and didn’t have such a section. The Braves won, so we ended on a great note.

FOOD

I’ve mentioned before that we don’t spend a lot of time or money on food when we travel. We’re not “foodies,” looking for the eclectic options of a region. We usually rotate between fast food options while we’re racing between activities. However, we purposely spent more time on this trip to spread everything out, so we ended up having an evening free. We went to the “Delmar Loop” to try a place that had good reviews: Blueberry Hill. We were disappointed. We tried fried raviolis, which claims to be a St. Louis “must have,” but other than that, it was just regular bar food (that was overpriced). The “Delmar Loop” was cool to walk down after dinner, but the drive to get there was sketchy.

SAFETY

There are areas of the city that are run down with boarded up buildings, just like with any city. While we drove through a couple of these areas, it wasn’t our destination. Even driving through it didn’t feel overwhelmingly unsafe (as it did in certain areas of Detroit). Our destinations were always in safe-feeling areas that were clean and well-lit. Whether we were downtown or in the suburbs (where our AirBnB was), we weren’t concerned.

As for the pandemic concept, the mask mandate was put into effect again right before we arrived. We had to wear masks for all indoor activities, regardless of vaccination status. Some places also required masks during entry (like at the zoo) or in crowded areas.

A FUN MIDWEST TOWN WITH A BUNCH TO OFFER

The whole trip was amazing. There was obviously a great selection for a family with young kids, but many more things to do if your traveling party is just adults. Bars, the Arts, Local Food, Museums, etc. There are even more things available to do (Botanical Gardens was one on our list if we had the time). The people we interacted with were all very pleasant, and the price was right. It’s worth putting on a travel list if you haven’t been!

Bathroom Build

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We’ve been super busy knocking out our to-do list on completing our basement bathroom build. There’s more to come on it, specifically the financials of us doing it ourselves (with the help of my dad at the beginning), but for now, here’s a sneak peak of where it stands.

Our new house had an unfinished basement. We deliberately delayed finishing it until our “6 month” builder’s meeting, which only recently happened. My dad helped us frame the bathroom, set up the plumbing, and get the drywall up. Mr. ODA and I have worked on sanding the drywall (terrible job), priming, painting, laying the floor tile, grouting the floor tile, and laying the shower wall tiles (which unfortunately also entailed wall touchups and repainting). I still need to grout the wall tiles, hook up the plumbing, install a light, install closet shelves, and install baseboards. Hopefully the grout will be completed this week, so this is why I don’t have any new posts completed.

Property Walk-throughs

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Early on in our investing in real estate, we were told to make regular walk throughs of the properties. We were taught to use changing the HVAC filters as the guise to get into the property and look around once a quarter, even if changing the filters was put in the Lease Agreement as the tenant’s responsibility. Realistically, we have mostly great tenants that will tell us what goes wrong in the house and take good care of it. But this isn’t always the case. Plus, once we added two kids to our lives and I no longer worked (i.e., no longer have a set schedule for being out of the house), the rental properties moved to the back burner unless a tenant brought something up specifically.

After our experience with House 9 – both the hoarder and the guys who just turned off the gas to the stove instead of telling us about a gas leak (yea….), we decided it was important to get into these houses at least once a year. In many instances, either one of us or our handyman is in the house at least once a year for a repair, so it’s not a big deal. But there a couple of houses we hadn’t seen in a while. Add in the pandemic, and we really haven’t been in houses all that much.

We moved out of Virginia, where we have 9 properties, last Fall. That means getting into these properties is more of an effort that needs to be properly planned and orchestrated now. We already planned to be in Virginia for a wedding in September. However, the issues that stemmed from the flooring replacement in House 3 made it imperative that we get there as soon as possible.

I emailed all the tenants to let them know that I planned to walk through the property for a quick inspection. I asked if they had any definitive times of day or times of the week that they would prefer I not arrive (e.g., works night shift, child’s nap time). I let them know that they didn’t need to be present for the walk through, that I would send them a document outlining anything I noted, and that I would try to avoid their times of being unavailable, but didn’t guarantee it.

Of the 9 properties, 3 are with a property manager. We took two off the list after they responded positively about how they replace the filters, had several conflicts around the holiday weekend, and we have been in these houses for repairs in the last 6-9 months. One is a house that we had been in regularly and knew she was treating it like we’d treat our home, and the other had our handyman in it recently, who said, “they seem to be by-the-book people.”

While there, we took pictures of the front and back of each house to give to our insurance company. We have a commercial liability umbrella policy, and the underwriters like to update the file every 3 years (details in a future post!). So instead of posting pictures of all the “dirty laundry” (literally and figuratively) I encountered, here’s a picture for this post that’s of our nice, pretty house with great tenants. (Note – Mr. ODA tucked in that piece of vinyl on the back right just after I took this picture!)

HOW DID IT GO?

Well, I started in a house that I’ve only seen one room of since we bought it (this is owned with a partner – he and Mr. ODA have handled most issues to date). I was overwhelmed. There were 5 full/queen size beds in the house, where the lease holds a husband/wife and adult daughter. There was stuff everywhere. We just replaced the HVAC in the house, but they had all the windows open, fans on, and the HVAC running. I knew that there was water damage from a plumbing issue, but I didn’t realize that it had affected the kitchen and the basement (thought it was just a part of the basement). It was a hard way to start. I should have started with an easy one that I knew would be in great condition. 🙂

From there, it went pretty well though. Most people obviously cleaned and changed the filter because I was coming. This is a good thing and a bad thing. If I don’t show up for a year, is the house cluttered and a mess? Then there was a house that I went in, where he didn’t bother picking a single thing up for my arrival. Dirty socks, things strewn about. It wasn’t to the point of hoarding, and I didn’t find any food laying around to attract pests, but it wasn’t how I would manage a household.

I ended two days of seeing 7 houses with a lengthy to-do list. Plumber, HVAC technician, roofer, electrician, pest control, and then a random assortment of things that I don’t know who to call for (e.g., replacing bedroom doors, closing in literally 2 sections of chain link fence that are missing). I also made note of things that will require our attention during a turnover, but that don’t necessarily require attention right now (e.g., removing old caulk around the tub and re-caulking it).

TENANT FOLLOW UP

I sent an email to each tenant. I thanked them for their time, outlined the items that I noted needed attention (e.g., vacuum HVAC filter cover, vacuum dust build up on bathroom, unblock exits), documented anything we did while we were there (e.g., gutter clean out, caulking), and sent a list of reminders that are the lease items we see most frequently broken (e.g., only adults that have passed the background check and are on the lease may reside there; any fines incurred by lack of yard maintenance will be passed onto the tenant who is responsible for yard maintenance per the lease; change air filters no less than every 3 months; all surfaces are to be cleaned and remain clear of food particles as to not attract pests).

Contractors are scheduled a couple of weeks out, so nothing is moving very quickly, but at least we’ll get into these houses for some preventative maintenance.

Lesson learned that when life gets in the way and active management of rental properties becomes a little too passive, the to-do list grows pretty long. There was nothing critical that we weren’t aware of, and we could handle these things during turnover, but I’ll try to get ahead of some of it in the near term, especially where we have long term tenants.

July Financial Update

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We paid off a mortgage! Reaching this accomplishment was threatened once again when I was told another rental property needed the HVAC replaced ($3,900), but we were able to cover the cost of the unit replacement and pay off the last $3,000 on the mortgage. This gives us $391 worth of positive cash flow each month going forward.

Our two usual suspects are late on rent. One said that her bank account was frozen, and she has no idea why. With a history of forgery, fraud, and domestic abuse, I can’t imagine how this could have come about (sarcasm..). The other just casually emails us and says “Rent will be late. Sorry for the inconvenience.” Lovely. They also don’t pay the late fee, although I’m tracking that to be able to recoup it from the security deposit.

Last month, I mentioned that we had credit card rewards expiring without our knowledge. After several unanswered phone calls, it was resolved through a checking account credit.

  • Utilities: $420. This includes internet, cell phones (we pay quarterly, so this is a big bump from last month’s total), water, sewer, trash, electric, and investment property sewer charges that are billed to the owner and not the tenant.
  • Groceries: $590.
  • Gas: $327. We traveled to Virginia this month, so that caused a higher use of gas. Mr. ODA’s work trip also caused an increase in gas usage, but that’s covered through his employer.
  • Restaurants: $275.
  • Entertainment/Travel: $1,167. But this includes $485 worth of Mr. ODA’s work hotel that was reimbursed. This also includes $535 for our hotel stay in Virginia for 5 nights.
  • Investment: $1,100
  • Rental work cost us about $150 in supplies, and I paid one house’s quarterly HOA dues of $240.

Our net worth has increased again this month thanks to the stock market and property values. We’re down to 7 mortgages. We’d like to pay off one of the houses that our partner holds the mortgage on, but we need to re-evaluate our finances together first because that equates to about $20,000 for each of us.

ANNUAL TRACKING

I don’t love the format of these posts, so I’m brainstorming ways to share updates going forward. For now, I created a chart to show our spending so far this year and how it has changed month-to-month. I have a feeling I’m not categorizing our spending consistently after seeing this information, so I’m going to dive in deeper. At the end of each year, Mr. ODA asks me what our spending by category is, and I need to recreate that information each time. I thought I was being better about it this year with these monthly updates, but I’m not.

That’s my lesson learned for this month – while tracking your spending, track it consistently and look back at previous months. I thought $300 in gas was consistent with previous spending, but now I see that it’s much higher. While we did travel to Virginia this month, is that really representative of such a drastic increase? We may be ok with the entertainment that driving more has given us, or we may decide we want to scale back our spending in this category. It’s also important to know that some spending is seasonal. While our gas usage is high during the summer, we knew we were planning several trips and wanting to be out of the house more than we were over the winter.

Overall, I don’t feel like I have a good grasp of our spending after seeing this graph, and I plan to dig deeper into the costs. I’m glad I looked at it in this format halfway through the year, before I would have to go back through all 12 months of spending! It’s easy to see an increase in net worth and be complacent, but I’d rather be more intentional with our spending than we have been over the last few months.

Hear more from Mrs. ODA

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Back in May, I was a guest on Maggie Germano’s Podcast, “The Money Circle.” I shared some of our background and how we started investing in real estate. We brushed on topics like establishing an LLC, tax advantages, and how you don’t need to start big to just get started. It was a brand new experience for me, but I’m passionate about our real estate experiences, and I loved being able to share. I hope you’ll check it out!

The Duds – Walking Away From Contracts

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I just shared the details of the home inspection contingency in the real estate purchase agreements in my last post. I was laying the foundation to share what we’ve encountered to invoke the termination clause of the home inspection contingency.

COMMERCIAL PORTFOLIO

There was a time where we were trying to grow fast. We wanted to work smarter not harder, so we investigated commercial portfolios instead of buying one single family house at a time. We worked with our Realtor’s office’s commercial team to find an off-market deal of several houses. The owner of all these single family houses had lumped several houses in his portfolio by geographic area of Richmond, VA. He had provided us with 13 ‘sub-portfolios’ to review, but he was willing to sell individual houses.

We went through the entire portfolio to decide which houses we were interested in. We were able to eliminate several from the start because his rent to purchase price ratio were far from the 1% Rule we aim for (the monthly rent amount (e.g., $1000) is 1% of the purchase price (e.g, $100,000). We identified 10 houses we wanted to see and met up with the owner’s property manager to get into each house. Afterwards, we went through the list of houses, the comps we could find for purchase price, and discussed the condition of each house as we saw it. We ended up making an offer on 5 houses.

We received the ratified contracts on May 9th of that year, and we immediately contacted our home inspector to come through the houses with us. We met with the property manager, our home inspector, and our Realtor to inspect the 5 houses in one day. We negotiated with our home inspector that he didn’t need to write a report for each of the houses; I would take notes as we went through everything, and he wouldn’t charge us full price for the inspections.

We knew the houses weren’t in great shape, but we weren’t prepared for all the details we found in the home inspections. During our time at the houses, the tenants were quick to complain about the maintenance on the properties, saying things would take a long time to get fixed or they wouldn’t ever be addressed. The inspection found strong evidence of mold, patch jobs in structural beams in the crawl space, appliances not in full working order, windows screwed shut, and several other minor things.

We attempted to negotiate by the seller providing $10,000 per house in seller-paid closing costs. We didn’t ask for anything to be fixed because we saw the work that had been done in these houses, and we wanted it done right. The seller denied our request for funds to address the home inspection issues, and we walked away from all of the contracts.

FIRE DAMAGE

This was a hard one for me to walk away from. The house itself was in a high-crime neighborhood of Richmond. However, only THREE! parcels away, houses were being torn down, rebuilt, and sold for significantly higher than purchased. I saw the potential of the area’s revitalization. But we were not in the business of flipping houses nor doing major repairs. Not only were we not interested in that because we wanted to be able to create the cash flow as fast as possible, we also want to be able to hold these properties as rentals instead of flipping them so we maintained a continuous income stream.

There were several concerns when we walked through the property. The kitchen was a mess, there were signs of water damage in multiple places, the floor felt soft upstairs, the upstairs deck didn’t seem stable, the house needed a lot of TLC with the overgrowth, and then best of all – clear fire damage to the structure of the home when we went in the basement.

This isn’t a picture from when we were looking at the house, but this is the condition 3 years later, which shows just how ‘great’ of a house it was. 🙂 This is the backyard.

We were under contract for $72,500 in May 2017. The house recently sold for $296,000. Although it seems we missed the opportunity that I felt was there, I found pictures of a failed flip attempt in 2019/2020 that uncovered even more damage behind the walls than we even knew (although we suspected), and none of the houses around it have sold for nearly $300k. Therefore, we don’t believe that was a reasonably-expected sale price had we taken this beast on. And what’s not known in those numbers is just how expensive the flip was to that owner, both in headaches and wallet!

A KENTUCKY MESS

Mr. ODA went to see a house in Winchester, KY without me (it was easy because he was working near there, and it wasn’t worth me packing up our baby to go walk through a house that we may not even want). He and our Realtor walked the house and decided it was worth putting an offer in. The house had two units set up inside it, which was a goal of ours (duplex = one building the maintain with two income streams). The cash flow on it was great, so he probably turned a blind eye to too many negative issues during that first visit.

The inspection was $500. I was there for the event, but didn’t walk the house with the inspector. He ran through everything with me after he was done, but the tenants were present, and I didn’t want to bring my baby into their smoke-infested house (first red flag because we don’t allow smoking in any of our properties).

The first thing the inspector said was that the roof needed replaced. He pointed out that several tree limbs were in contact with the roof, and the roof had considerable algae growth on it. Basically, everything on the outside of the house needed repaired or replaced: siding, decks, roof, gutters, removal of vines on the house, negative slope of ground towards the house. The doors and windows were old and broken, so none had the proper seal to prevent water infiltration, in addition to not being able to maintain temperature.

On the inside, there were several code violations with how the kitchens were built (e.g., venting for range), and several large cracks in the walls, some of which were patched poorly and never repainted. There were five or six electrical issues that needed to be addressed immediately because they were a fire hazard. There were signs of water damage in the ceilings, as well as in the bathrooms where the peel and stick tiles were ‘floating’ and warped.

As if that wasn’t enough, the straw that broke the camels back for me was the head room given for the upstairs unit entrance. The required head space by code is apparently 6’6”, and we only had 5’6”. This seemed to be a big problem because an average man is 5’9”, and the average height of women at 5’4” doesn’t exactly give much wiggle room.

I was worried about all the work that needed to be put into this house. The tenants weren’t taking good care of the house, so it wasn’t worth putting a lot of money into it, just for them to destroy it. They had been there for a while, so it wasn’t like they were going to leave voluntarily any time soon. The neighborhood wasn’t in great condition, so a fully renovated house wasn’t called for when it came to resale or the type of client looking for a rental there.

It was a difficult balance, but the house had way too much deferred maintenance, way too many things poorly fixed/maintained when there was an attempt, several unfinished projects, and too many code violations to move forward. Mr. ODA really wanted to buy a house in this area before the summer was up, and he was pushing for the cash flow side of it since it had two separate units bringing in income. But that cash flow is non-existent if you’re having to put it back into the house.

These are the three main stories that have stuck with me. We learned a lot about houses through the process, and we feel we made the right decision on each of them to walk away. Through these experiences, we solidified our decision-making to focus only on houses that have been properly maintained and require little work to get rented. Having a unit already rented with long-term tenants isn’t always the “diamond in the rough” that you think it is.

The inspection is buying you information. Once you find out that information, the money is a sunk cost, and you should use it to now choose if the house is still worth owning or not. While inspections aren’t exactly cheap and aren’t tax deductible if we don’t buy the property (if you have a legal strategy, drop it in the comments please!), that information gained is important. That $500 “lost” is better off because you’re not buying a money pit that will cost a lot more in the long run. Remember, this is a business, and it’s best to keep your emotions out of it. Don’t pinch pennies and end up costing yourself big dollars later on.

Most times you’ll do an inspection, find some things to fix or negotiate down on the purchase price, and even find yourself in a situation where the inspection “pays for itself.” Other times, it doesn’t work like that. Life lessons can cost money, and inspections can help point out duds so that those lessons don’t end up costing a lot more.

Happy investing!

Home Inspection Clause

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I’ve mentioned that you shouldn’t be afraid to [legally] walk away from a contract on a house that isn’t going to work. I thought it would be fun to run through the duds (houses) that we walked away from and why, but first, what is the home inspection clause and how does it work?

The home inspection contingency is a clause within the real estate contract that allows the prospective buyer to enter the home and inspect it before closing. The clause usually has an expiration date on it, meaning the inspection and any negotiations need to be done within X days of the contract ratification (ratification is once all parties have signed). I would recommend using a professional to look at the house, versus you thinking you can find the signs of a major a problem. It will cost you 1-2 hours of time and about $300-$600.

It’s important to note that even if a house is sold “as is,” you can still inspect it, ask for corrections, and/or walk away from the contract. “As-is” just means that the buyer should not enter the contract with the intent of the seller doing anything for them. But really, anything in life is negotiable, right?

Additionally, putting a home inspection clause in the contract doesn’t mean you have to perform a home inspection. So put the clause in there as a means to ‘escape’ if you need it.

THE LEGAL LANGUAGE

I was going to share a screenshot of one of our contracts, but the home inspection section is over a page long, so I’ll paraphrase. The contract was subject to a home inspection, and the Purchaser had to “provide the seller with all inspection reports, cost of repairs and Purchaser’s written repair request no later than 10 days after the Date of Ratification.” It continues to state that the inspection is paid for by the Purchaser, and the Purchaser cannot require the Seller to perform any inspection or pay for it. Then there is an outline for how long each party has to review the request and return it to the other party (e.g., negotiation period). Finally, there’s the clause that allows the Purchaser to walk away.

In one of our Kentucky contracts, it also states that all inspections must be ordered and paid for by the Buyer, and that the Seller must provide reasonable access to the property to perform inspections. Interestingly, the Kentucky contract focuses heavily on removing any responsibility from the Realtor(s) during the inspection process. I hadn’t noticed that nuance before, and now I’m curious how much has gone wrong in Kentucky that there are several sentences along the lines of “The parties hereto release the above Realtors and real estate companies from, and waive, any and all claims arising out of or connected with any services or products provided by any vendor.”

The Kentucky contract’s home inspection contingency is as follows. “The BUYER hereby agrees that he/she has inspected the property and hereby accepts the property and its improvements in its present “AS-IS” condition; with no warranties, expressed or implied, by SELLER and/or Realtors. BUYER may have the property inspected and may declare the contract null and void, with earnest money returned to the BUYER, by notifying SELLER or SELLER’s agent in writing within 15 days from contract acceptance. Failure to have inspection and notify SELLER or SELLER’s agent in writing within said time shall constitute a waiver of this inspection clause and an acceptance of the property in its “as-is” condition. The time frame established in this paragraph is an absolute deadline.”

I’ll say it again: I applaud Virginia’s plain language use in their contract templates. While the home inspection clause is lengthy in Virginia’s template, it’s written in an easy way to read and understand, unlike this Kentucky paragraph. I’ve also read New York’s template, and it’s even more painful to read and is written in legal jargon.

Quick aside. Virginia is a “buyer beware” state. This means that the seller does not have to disclose anything about the condition of the property to you. Whereas Kentucky requires the seller to fill out a form that identifies all known issues. Know the requirements where you’re purchasing/selling.

THE INSPECTION

Remember that you need to have the inspection completed and the inspector’s report written up with enough time for you to review it with your Realtor and decide how to proceed (e.g., ask the seller for repairs), all within the timeframe established in the contract (e.g., 10 days from ratification). If you want the house inspected, you should look to hire that individual within the first day of ratifying the contract.

When you hire a home inspector, they’re going to look through the house and identify any deficiencies. They’re looking at all the major mechanics of the house, identifying any safety issues, recommending repair/replacement, and making note of items that aren’t currently a concern but may develop into one. You should have a good understanding of the house’s foundation, roof, plumbing, HVAC, electricity, and appliances through the inspection.

While it’s not required for you to be there during the whole inspection, I’ve found it to be more helpful if you are. We’ve done it where we were present through the entire thing, but there’s a lot of down time for that, and we’ve been there just for the end to get a walk through of the findings. If you’re not there to see it in person, the pictures and explanations may not be completely clear.

The inspector will provide you with a detailed report within a couple of days of the inspection, which has pictures of the deficiencies and possibly an estimated cost of repair. The issue could be as small as paint imperfections, or as big as a structural issue. Here are some examples we’ve had on homes we did purchase.

BUYER’S NEXT STEPS

  • You can accept the deficiencies identified and take no further action. Sometimes there’s a contract addendum that’s required where you state you completed the home inspection and are requesting nothing from it.
  • You can request repairs from the seller, or you can negotiate the contract price to compensate for the deficiencies. The seller is unlikely to address superficial notes (e.g., painting), but may take notice for any major issues (e.g., gutters, roofing, HVAC). You can request the seller to repair any item from the list, but understand that you’ll catch more bees with honey. If you submit every item to them, they’re more likely to say no to many items on the list, and you no longer hold the control of what’s getting fixed. If you provide a short list that appears important, they’re probably going to accept the repair list. The list should be formally submitted (i.e., signatures) to the seller, and the seller should have to sign the list, agreeing to the repairs, within a certain period of time. As good practice, the buyer should be walking the property within a day or two of closing; you want to verify that the house is still in working order and the same condition as when you signed the contract to purchase. We did have an issue where the seller was not performing the tasks agreed to on the home inspection request form, and we had to make a few trips to the house to ensure it got done.
  • In extreme cases, you can invoke the termination clause and walk away from the contract. We did this on a house that several maintenance issues that were deferred and a structural issue; on another house that had several issues that were fixed poorly and one tenant showed us a huge mold issue in a closet; and on another house that had fire damage that was never fixed. Sometimes the seller will request the home inspection report. It’s a service you paid for, so you’re not required to provide it (but check your contract language to verify you’re not required to turn it over).

HOME INSPECTION MINDSET

If fatal flaws are uncovered through the inspection, you may feel like you’re committed once you’ve spent $500 on a home inspection; think of it in terms of how much you’ll save in headaches and costs down the road fixing all the things that you were made aware of through that process. Real estate investing is a business, and sometimes there are just costs of doing business that may not feel good, but are worth you moving forward in a positive direction in the long run. Just know that the home inspection contingency is a tool in your tool belt as a buyer.

New Flooring

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I had this post teed up to share at the beginning of the month. I thought the story line was going to be that I went on vacation while all new flooring was installed in a home 500 miles away with little effort by me. It’s no longer a positive story. This post is to share that there’s struggles, but they’re only a few weeks of the year. It’s not a cumbersome year-long process to have rental properties.

This house has the same tenants in it from the time we purchased it in 2016. They’re a family of 5 with a dog, so it’s not surprising that the carpet reached its useful life. I don’t know when the carpet was installed, but I assume it was right before these tenants moved in, which was a few months before we purchased the house. The carpet was matted down in the high traffic areas, and it was starting to separate at the seams. The vinyl between the kitchen and laundry room was also peeling back. While I wouldn’t typically look to do such a large project while tenants are still living there, we made the exception to keep them happy and wanting to stay even longer. We decided to replace all the flooring in the house, except for the bathrooms.

My first lesson learned: keep these major projects to vacant houses. While there are exceptions, such as these long term tenants, the tenant just doesn’t understand the work that’s going to go into it. We had a bad experience that dragged this out for multiple weeks, but even with that, the tenant had a lot of complaints about having to move their closet things and move their furniture. I kept reiterating that it’s short-term ‘pain’ for long-term gain, but he kept wanting to tell me how much work it was. It was hard to not retort that he asked for this and we could have said no.

PURCHASE PROCESS

The experience to purchase the carpet was less than satisfactory. We’ve had several positive experiences, so I wasn’t going to name the company over this one incident, but it just keeps getting worse, so here it is: Home Depot. Eight phone calls before installation, and that doesn’t count the mess I’ve managed for the last two weeks. Typically, I would just go into the store to make the purchase. However, our closest store is now a half hour away, and they have an 800 number, so I thought it would be fine. I should have just driven down to the store after the measurement was done.

I was trying to compare replacing all the flooring with vinyl plank against putting sheet vinyl and carpet back in. In a previous house, we spent slightly more by tearing up the old carpet and refinishing the floors under it. We saw it as a long-term investment. Instead of replacing carpet every 5 years, we just needed to mop the floors, and they’d last longer. For this house, since I knew vinyl installation was expensive (relative to carpet), I thought maybe it would be better for us to spend more to get hard surface flooring installed throughout the house instead of replacing in-kind. The house was built in 2007, so I didn’t have the prospect of beautiful hardwood flooring already being under the carpet.

Home Depot’s process to compare the two was painful at best, so I gave up on the comparison between carpet/vinyl and hardwood/vinyl plank.

They run a promotion that carpet is free installation if you spend $600. Apparently, that’s only for non-in-stock carpets. So I asked, “which aren’t in stock?” Their response? “I don’t know; we just need to try SKUs to find out.” Quite an inefficient process. Our carpet and installation came to $1.24/sf, so I quickly priced out of the SKUs that were less than that without installation in our trial and error process of finding carpeting.

The sheet vinyl always comes with a high installation price tag, so I was ready for that. I wasn’t ready to be told that several of the first ones I tried weren’t eligible for installation. I was left with one option, but luckily it’s a pretty gray-wood-look.

I finally approved the carpet and sheet vinyl options after 3 phone calls and the measurement appointment.

The receipt I received after I paid said that there were some items to pick up. Well, if I’m paying double the cost of the material for it to be installed, I don’t intend to go pick up product. That took 4 phone calls to get squared away. And honestly, it wasn’t even any of the calls I made that solved it; someone from the store called me to ask if I wanted to move forward with my quote (that I had already accepted and paid for in full), and she got it all figured out so that it was right. Or so I thought.

INSTALLATION DAY

The installer showed up to the house without the material. He missed the note that he had to stop and pick up the items because, for some reason, that’s not the norm. I truly am confused that I pay for the installation of a product, and it’s my responsibility to gather all the materials (lifting, carrying, organizing, storing) until the installation day. I hadn’t encountered this before. In the last house that we put vinyl in, we purposely saved $75 by borrowing a friend’s truck and bringing the vinyl there. That was an active decision to change their norm of delivery, so this was surprising.

The installer removed the vinyl in the kitchen, and then went to the local Home Depot and gathered the materials. He was gone from the house for 2.5 hours to do this, with the store 10 minutes away. When he returned to the house, he got the carpet completed (which honestly was impressive) in the rest of the house, and then around 7 pm told the tenant he couldn’t do the vinyl because of damaged subfloor in the laundry room. I’m frustrated because 1) he could have done the kitchen part and returned for the laundry room part, since there once was a seam, and I don’t think they would have tried to cut and mold around a doorframe to keep it all one piece; and 2) he could have told me this when he removed the vinyl before noon, so I didn’t lose a business day trying to get the subfloor taken care of.

I didn’t even know the whole story. I had to call the installation company (i.e., not Home Depot) to ask why I hadn’t been told the next steps. The customer service representative didn’t know what I was talking about. She had to call the installer to find out the story. The installer claimed that there was a “huge” “pool” of water on the floor and water was just continuing to pour into the house at the door jamb. I found this hard to believe. These tenants call us over every single weather crack in the drywall; there’s no way they had water coming into the house and didn’t tell us about it. Regardless of my frustration, the result was the same: I had to find someone to fix the damaged subfloor.

Our handymen options that we’ve used were unavailable for weeks, so we asked a friend of ours if he wanted to make some money and take care of it. He did a great job! He cut out the rotted wood and laid new plywood and luan. We would have preferred the installers handle this. It’s surprising because for a roof replacement, we sign off that they will repair any damaged plywood during their installation and bill us for each piece laid. Why can’t the flooring be the same set up? It became especially frustrating when we heard that the next installer was cutting wood on site.

INSTALLATION DAY: ROUND 2

Now we needed to reschedule the installation. I called as soon as our friend finished the job, and they said they had an installer who could be there the next day (a Friday)! I should have known it wasn’t a good thing that they could fit me in last minute. The arrival window, for this man coming from Maryland to Richmond, VA, was 10-1. At 12:30, he told me he was almost at Home Depot to get the materials. Well, the materials were at the house, which I told him. So then somehow, he took his sweet time, and at 1:30, he called to ask me where the address was. I told him the address and that no one else had an issue finding this house. He told me he had arrived at about 1:45.

At 4:00, my tenant called me to tell me that he helped the installer move all the appliances into the living room and that he hadn’t been in the house yet because he was outside cutting wood in the rain. Wait. I just had to repair my subfloor because of water damage, but you’re out there cutting wood in the rain to put into my house while it’s wet? I was also irritated that all the appliances were moved before the job was ready to be started. I called the installation company, and I was livid. I was already frustrated with the communication and process to date, and this was just icing on the cake.

As I was complaining to them about the situation, I received a text from my tenant saying that the installer said he was quitting for the day because of the rain and MAY be back tomorrow. He left, leaving the appliances in their living room, with no certainty that the job would be completed the next day. So my tenants were left without an operable kitchen (violation on me at that point) and with a cluttered living room, with no certainty it would be put back together the next day. Plus, this was originally a two day job. One day was already taken with ripping up the vinyl and replacing the carpet, meaning only a few hours should be needed to lay the vinyl. To be told this is going to be a two day job just for this installation is wrong.

The installation company tried to tell me to be patient because the installer is coming from Maryland. It’s not on me to account for this man’s 2-3 hour commute. I can’t work in DC, but live outside of DC (like many do), and say to my employer, “I live 3 hours away, so I can’t start before 11.” No. That man should leave his house at 6 to account for that difference, or you shouldn’t assign this man a job that’s too far away. Don’t inconvenience your customer, making a 3 hour job into a two day job, because your installer lives outside the region.

The company made the installer go back to the house to fix it that night. Instead, he just picked up the wet wood and tools, and left the appliances for my tenant to return to the kitchen.

INSTALLATION DAY: ROUND 3

I was adamant that installer #2 was to not return to the house. The next available date was a week later, and I said I’d rather it done right than fast. The new installer came and finished the job in under 3 hours.

RESOLUTION

The flooring is in. The communication and process was horrific. While managing the installation company, I also had to manage the tenant’s expectations and hear out his complaints. It took more effort than I anticipated, but it’s now over, and I shouldn’t have to deal with flooring in this house for another 5+ years.

This was self-inflicted. I chose to replace the flooring while a tenant was still in there because the flooring was degrading and they’ve been good tenants for over 5 years. In the future, I’d prefer to hold off until there’s tenant turnover, or I will more clearly communicate how the process works and how much effort it will take to manage while living there.

BONUS: TAXES

Quick teaching moment. The entire cost of full flooring replacement cannot be captured in this year’s taxes. The IRS expects the cost of flooring to be depreciated over its useful life, which is 5 years.

We’ll say the entire cost of the purchase was $4,000. I divide $4,000 by 60 months, which is 66.67 per month over the 5 years of depreciation.

Since I made this purchase in May 2021, I will only capture May through December for this year’s cost. The monthly cost of $66.67 is multiplied by 8 months (inclusive of May), which is a repair/maintenance cost of $533.33 for 2021 taxes.

For the years 2022, 2023, 2024, and 2025, I will capture 12 months worth of the depreciation monthly cost, or (66.67*12) $800.04. For 2026, I have 4 months left of the total cost that haven’t been claimed on my taxes, or the balance of the total cost that I incurred in May 2021, $266.68. However, if I claim this total, it will over-claim the total cost by $0.17, so this final amount should be adjusted to 266.51.

When filing your own taxes, the software typically calculates the depreciated amount for you. We enter the total cost, that we’re do a 5-year straight-line depreciation, and the amount already claimed on previous year taxes. The system will auto-calculate the amount to be claimed for the year. It’s important to keep track of these expenses year after year, to ensure you’re not claiming more than you spent.

June Financial Update

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We’re continuing our spring/summer of travel and activity, which is why there are fewer posts and lots more spending.

The stock market has increased, which has been the main factor in our net worth change. We paid $2,000 towards the mortgage we’re paying down, leaving a balance of $3,300. This mortgage will be paid off once all our rent is collected for July; it was pushed back a little bit because of the flooring replacement that occurred in one of our rentals, which is why our credit card balance is much lower than last month. We’re also still waiting for half of one property’s rent, which is the norm these days.

  • Utilities: $250. This includes internet, cell phones, water, sewer, trash, electric, and investment property sewer charges that are billed to the owner and not the tenant.
  • Groceries: $518
  • Gas: $268
  • Restaurants: $165. Our credit card reimburses for many of these expenses; we received credits totaling $120.13 in the last month.
  • Entertainment/Medical: $1,093
  • Investment: $1,100
  • Insurance Costs (personal and rentals): $845

VIGILANCE ON CREDIT CARD REWARDS

Mr. ODA discovered that our PNC credit card rewards balance was decreasing, despite earning new rewards this cycle. He investigated further and noticed that we had been losing rewards for a few months now. PNC has a policy that they don’t issue their rewards until you hit $100 worth of rewards. Once we hit $100, PNC sends us a check in the mail. Since they send a check, we still receive paper statements, even though we regularly check our financial accounts online. Over the past few months, both of us checked the balance to see “ok, we’re nearing $100,” but didn’t put any more effort into knowing the details of the balance. Mr. ODA happened to notice that the statement didn’t make sense.

$89+3 somehow equals $82. There isn’t a single section on our statement or via our online account that identifies the loss of rewards Mr. ODA called PNC to ask for more details and learned that our rewards expire after 2 years, despite their policy of not issuing a check until you hit $100. They basically said, it doesn’t matter that your account is over 10 years old, or that credit has been used less in the last year due to the pandemic, or that they don’t clearly identify the expiration of rewards and just identify a lower balance. As a comparison, and I keep going back to Chase, but Chase changed up their reward categories to allow the consumer to earn more rewards during the pandemic (e.g., in addition to giving rewards in the travel category, since consumers weren’t traveling, they added grocery and home improvement stores as major reward categories).

The PNC customer service representative reinstated 60 days worth of lost rewards and issued a statement credit. We don’t want a statement credit because we no longer want to use this credit card, earning rewards that we’ll never be able to capture. If we use this credit card to use up the statement credit, that’s rewards that could be earned on a different credit card. Now Mr. ODA is fighting for the credit to be applied to our checking account or to have a check sent to us (which is the preference on our profile) and fighting for the reinstatement of the rest of the rewards lost.

Without PNC, we’re down to 4 credit cards in our regular rotation. We have 3 cards that we use for categories (gas, grocery, restaurants, travel, home improvement stores), and then we have the Citi Double Cash card that is for “everyday purchases.”

Medical Bills

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Here’s something different. Medical insurance isn’t something I’m going to pretend I understand fully, but I know enough to protect my money. So here’s two quick stories about how due diligence saved us hundreds.

First, an overview.

When you see a provider (e.g., doctor), they bill your insurance on your behalf. The claim that’s submitted is reviewed by the insurance’s benefits administrator, and any coverage is paid out. Your insurance will likely have a “disallowed” amount (what your insurance deems is too expensive to be billed for the given service), a benefits paid amount (what insurance pays on your behalf), and then a member responsibility amount (what you owe). Once the claim is processed, these are outlined in an explanation of benefits, or an EOB. If and when you receive a bill from the provider, verify against your EOB to ensure that it aligns with your insurance benefits.

Here’s an example of an EOB. By using a provider that is in-network (in a negotiated agreement plan with my insurance company), the doctor and the insurance have agreed costs for services provided. My insurance’s “allowances” are negotiated with each provider who participates in the network. Allowances may be based on a standard reduction or on a negotiated fee schedule. For these allowances, the provider has agreed to accept the negotiated reduction and you are not responsible for this discounted amount. In these instances, the benefit paid plus your coinsurance equals payment in full. So here, for the services that I received, the insurance company is saying, “I see you billed for $115, but we agreed that this service only costs $65.34, so that’s what we’re allowing.” You, as a covered member, are not charged for the ‘disallow’ amount of $49.66.

In our case, we have a high deductible plan, which means we have to spend a certain amount of money on covered services before the insurance pays out benefits. Ours is $3,000. This means that for the first $3,000 worth of doctors visits to in-network providers, we’re paying the total allowed amount (e.g., our son had to go to the ER, and we paid $609 for the visit, which is the fully allowed amount). There are plans out there where you don’t have a deductible, but you have a copay (e.g., I had a plan where I paid a flat $20 for each doctor’s office visit and $125 for each hospital visit, but I was also paying a higher premium for that coverage type). In a future post, I will share how we compared our plan options and chose a high deductible plan.

After we meet the deductible, most of our services are covered at 95% (i.e., we’re responsible for paying 5% of the allowed charges). In the example above, we had to pay 5% of the $65.34, or $3.27.

There are tons of nuances to insurance though, but hopefully this broad overview helps understand how to read the EOB. I have more stories of where my interpretation of the coverage in my brochure doesn’t seem to match the benefits administered, but those are for another time. For now, here’s how we protected hundreds of dollars by staying on top of our coverage.

MR. ODA’S STORY

Speaking of nuances, here’s one of those. Preventative care is covered at 100% (e.g., maternity screenings and annual physical exams). Mr. ODA needed a physical to qualify for his agency’s wellness program (they’re given 3 hours per week to exercise). When he went to get the physical, it got coded as a sports physical because the doctor had to sign off on a paper that said he was healthy enough to participate in the wellness program. A routine annual physical is fully covered by insurance, regardless of deductible. Apparently, a sports physical is not the same concept and regular coverage requirements apply.

Mr. ODA had to call back to explain that the exam was routine with a signature on paper, and not any more in depth to be considered a sports physical. The doctors office offered a reduction in the amount owed, twice, but eventually realized they were spending more in postage and phone calls than the bill was worth while Mr. ODA fought the coding, and they wrote it off.

MRS. ODA’S STORY

I saw a doctor in December 2019 when having pregnancy complications. In February 2020, I received a bill, which I promptly, and erroneously, paid. A few days ago, I received a check for the amount I paid a year and a half ago. So it wasn’t a quick resolution, but I wasn’t going to let $300 go.

The bill said:
Charges to Date: $451.00
Payments/Discounts to Date: $157.85
Remaining Patient Balance: $293.15

I had seen multiple doctors in a short period of time, so I was just in auto mode to pay all the medical bills that I had. After I paid it, I realized that on the back of the bill there were more details about that “payments/discounts” line item. There were three columns: Insurance Payments, Patient Payments, and Adjustments to Date. The total $157.85 was in the Adjustments to Date column, and the insurance column said $0. I checked into my insurance claims online and didn’t see this date of service. Well, I’m insured, so this should have been submitted to my insurance for review first. I called the hospital to indicate that there was an error made, and I shouldn’t have paid this in full, even with an “uninsured discount” they graciously offered me.

I called the hospital to ask why this wasn’t submitted to my insurance and discovered that my name was spelled wrong, my insurance was entered wrong, and this claim wasn’t tied to all my other hospital-related claims I had processed. Supposedly, they updated my information and resubmitted. I still didn’t see it on my online claim history after the 30-45 day window they told me, so I called again in April 2020. I was told they would resubmit. Two months later, I was managing a newborn and we were just deciding to move, so this fell off my radar. Then all of our things were in storage for two months. By the time I got this paperwork back out, it was March 2021.

I explained my story to the hospital again and asked for it to be properly submitted. I was again told they would submit the claim, but this time they’d submit by paper handling. Again, nothing showed up in my insurance. I called in April 2021 and was again told that they would try submitting again. This time I escalated to a supervisor. I said that this was unacceptable, and I didn’t want to keep being told they would try again, delaying my reimbursement by another 30-45 days each time I called. The supervisor said she would ensure the paper claim was sent out and call me back in a week. I never got the call. On May 18, I called again, immediately asking for a supervisor. This supervisor said that my account showed a refund was approved, but he needed to issue it (why couldn’t that just have been done?!).

Well, on June 1, I received a check in the mail for $293.15. That’s the amount I paid back in February 2020 for a December 2019 date of service. I could have written this off in my mind a year ago and not made these five or six phone calls, taking about 90 minutes of my time in total. I could have said to myself, “I called. There’s nothing more I can do.” But we wouldn’t be in the position we’re in now with our finances if I kept saying “oh well, that’s all I can do.”

The moral of the story is that you should be an informed consumer. If you know how to determine your benefits and calculate your coverage, you can make sure the proper payments are made to the provider, and that you aren’t overcharged.