House 4 Turnover

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I share these turnover stories for both sides. I want to show landlords that others go through what they go through. I also want tenants to see that if you communicate regularly and are up front, a landlord can work with you in nearly every situation. It’s the surprises that landlords don’t want to manage. I think back to my time as a teller in a bank – if you were nice to me, I had leeway; if you demanded action from me without any polite undertone, I knew every single rule that there was.

We bought this house in June of 2017. We had to put a little bit of work into it, and we had it rented in September. That tenant needed to break the lease early, but she had a family member who wanted to take over the lease. She passed the background check and moved in mid-July of 2018. She’s lived there ever since. Her lease renewed on an annual basis, July 1 through June 30. She rarely asked for anything, kept up the house as if she was going to live there forever (at least as of my last inspection), and was friendly. 

In February, she messaged us that she’d be leaving the house as of April 30th. Even though her lease went through June 30th, she had given us plenty of notice, and a May rental is easy enough to get rented (we typically see less people looking for a lease in the Fall and Winter), so we went with it.

Shortly before she let us know that she’d be leaving, I had an old tenant ask if we had something available. We didn’t, but once she gave notice, I messaged the old tenant back. We ended up going through the process of screening the person she had interested (a friend of her’s) and approving him. Not having to list the house for rent, show the house, and then review several applications is a positive.

TENANT NOTICE

Not that this matters now, but to share how people act, I’m going to include this story. Be a nice person. Be a straightforward person. Take responsibility for your actions. Skip this section to get back to the actual turnover work we did.

On February 7, she said she would move out on April 30 and will leave the house “in impeccable condition ready for the next tenant.” It was understandable that she needed more space, and she shared that she had secured another place already. She stated she’d send a formal letter, but that never happened. She also shared that she will leave a shed she had purchased, and that she already had paint on hand to give the walls a fresh coat.

On March 13, she shared concerns about the house that we should address (according to her) before another tenant moves in. She again stated, “the house [will be] spotless and freshly painted and the grass will be mowed.” She said the house needs a power wash, windows replaced, and the bathtub resurfaced. Then the fun. She changed the lock on the yard gate, and she hadn’t told us until now. She said she replaced the lock on the back door because she “was burglarized twice.” The house gets broken into and you don’t think to let your landlord know OR to let them know you changed the lock??

Here’s the next kicker. “I officially move into the new house on Wednesday, but I’ll be taking the extra time to get everything moved and in order for the [current] house.” That “Wednesday” would have been March 15.

There was a lot more back and forth, but we communicated through my property manager at this point because my property manager was handling her husband getting in there to get some work done. We were told that we could get in to start work before the end of April so that we could rent it right away.

Then comes April 19. “I had to push back the date to give a key for the contractor until .. the 26th.” Then came all the stories. Guilt inducing stories. She also stated she was about 80% moved out. She said “everything will be ready by my move out on the 30th.” So I laid down what we were told at that point. We had been told (either through our texts or through my property manager) of several “move” dates. Now we’re told she’s not out and has no intention of letting us see the property, let alone get work done, which is what we agreed to previously.

I politely stated I had concerns. I went into the background of who these people are that are “working” for me, and that they’re friends. I tried to ease her feelings of a random man entering the house (that she had told us she had moved out of on three different occasions). My biggest issue at this point was having a new tenant commencement date. No, I don’t need access before the end of your lease, but that’s not the expectations that were set. So I made future plans based on the agreement we had. If the house wasn’t going to be ready, I needed to line up contractors for the first week of May. I wanted to know the needs now, not on April 30th when no one is available for weeks.

She had said she was going to paint, but it was clear that her timeliness was not in line, and that this would fall on me. I said “You had mentioned that you would repaint the walls before the end of April. That was very generous of you, but it’s not required. However, if you won’t be painting the walls, I need to know that now because I need to get a painter scheduled basically today to be able to have him there on May 1st.” She double downed that the house would be painted.

I also was upset that she changed the locks without telling me (a lease violation, as well as a common sense violation). Had I known and been provided a key, then I would have already given my property manager the key. Instead, she’s holding the key hostage because she doesn’t know MY property manager, and that was unacceptable.

On April 23rd, she told me that no one was to do work on the house until after her lease was over. I was too frustrated to provide pleasantries at this point. I said “I explicitly asked the status of that.” And I said “you said we could be in after Wednesday and that May 1st wouldn’t be an issue. I was trying to prevent exactly this situation – a last minute surprise that affects our schedule/business.” More excuses. And I do understand that people who hand out excuses like lollipops in a doctors office don’t realize that’s how they’re acting, but it’s quite frustrating being on the receiving end of an endless list of excuses that are meant to cause guilt.

My handyman went over there on April 26 and took pictures of two rooms (it’s a two bedroom house…) with stuff packed to the ceiling. And then she shared that she forgot about things in the attic during the final walk through. “80% moved.”

We ended up pushing the new tenant to May 5th as the move in date. Had we kept it on May 1st, we would be liable for “damages” in some way by not providing him a place to live on the commencement date. So we quickly got a new lease signed with a commencement date of May 5th.

TURNOVER WORK

We had the entire house painted. There were an obscene amount of decals left on the walls that had to be removed. They had been on too long, and the paint came with the pieces or it left indents, so they had to be sanded down. Then there were also an obscene amount of command strips all over the walls that had to be removed, and the walls repaired because they were knock off command strips and not the real ones that actually come off easily. Since the house was beige and needed so much prep work for painting, I decided to just change the color. Our handyman had to do all the prep work and then do two full coats of my light green color on all the walls.

On top of painting all the walls, he had to fix some of the trim. My tenant decided to [poorly] paint SOME (not all) of the trim black. Doors were painted black, trim was painted black. It was not good. So I then had to pay for 4 coats of paint on the trim work to get it to white. It was originally the same beige as the walls, so for $3,500, the house now has all white trim and a pretty light green wall color, which probably brightened the space nicely.

When we bought the house, the tub had been painted and started peeling. It wasn’t something we had the expertise to manage. The tub was original (read: cast iron, heavy), and the paint wasn’t horrible enough to warrant immediate action. We covered the main issue with a mat in the tub, but over the last several years, it wore away. We had our handyman epoxy bathtub. While he was at it, he also epoxied the walls to cover the blue tile. I didn’t hate the blue tile, but someone at some point had repaired the wall by the toilet, and then replaced the blue tile with white/beige tile.

That’s what it looked like when we bought the house, and this is what it looks like now. The decal on the toilet is icing on the cake for this saga.

Then there were random little tasks that my handyman had to do, like replacing door knobs that had been removed and scraping the paint off my brand new windows. He also had to change the locks on the house because we think she kept helping herself back into the house, and we had to change the lock on the laundry room door because she couldn’t find the key.

SECURITY DEPOSIT

In Virginia, I have 45 days to return the security deposit or share the charges placed against the deposit. I learned early on to take the full 45 days because tenants don’t provide their final utility bills (as required by the lease), and so I don’t want to return the security deposit only to find a surprise utility bill 30 days later. So while I knew the charges by the end of the first week after this tenant vacated, I waited to ensure no surprises popped up.

In my disposition letters, I reiterate the lease agreement terms, including the amount of security deposit that was held from the beginning of the lease term. In this case, I reiterated that her lease term went through June 30th, even though her notice was given through April 30th. I also shared that the itemized list I provided doesn’t include items that I couldn’t fix yet or that I hadn’t fixed yet (e.g., stickers on the once-brand-new vanity, spray foam on windows, and the lack of proper yard maintenance). I also stated that we had days of lost rent due to the condition of the house when it was vacated, which she isn’t charged for. With all those caveats, the total still came to about $2,800. The security deposit I held was $945. This left a balance of $1,937, which I chose to not pursue collection on.

I have not heard from that tenant since the letter.

NEW TENANT

The first tenant ever had contacted me and asked for a place for someone she knew. I didn’t have one at that moment, but this house came available shortly after that conversation. I sent the background check to the new person, and he passed everything. We had agreed on a May 1st commencement date. I had some delays with the passing of my mother, but then I gave the new lease to our property manager. The new tenant dragged his feet on getting it signed, which was a red flag. He struggled with getting the first month and security deposit funds together, which was another red flag since he had two months notice for this agreement. Luckily, there have been no issues since we got everything squared away on May 5th.

When we first started renting this house, the goal was 1% of the purchase price as monthly rental income. This would equate to about $650. However, the market rent at that time called for higher, and we had rent set at $795 from 2017 through 2023, never having raised the rent on the tenant. With the drastic increases in property values, therefore causing increases in my taxes and insurance bills, rent was now set at $925. Had I listed the house for rent, I would have listed at $950. Since this was an “off market” agreement, I was comfortable with a rent reduction.

SUMMARY

All in all, this was an easy turnover. Having the contacts of a handyman is greatly beneficial at this point. For a small house that’s under 900 square feet, we spent a lot more than we typically would for turnover. We project turnover to cost 10% of the annual rental income. In this case, that would have been under $1000. However, we didn’t have to turnover the house for 5 years. That’s about $5,000 had we turned over the house every year. So the total bill coming in at just over $3,800 essentially says we’re still “coming out on top.” It also provided us an opportunity to increase rent closer to market value. We’re 4+ months into this tenant’s tenure, and all seems well.

September Financial Update

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RENTAL FINANCES

It’s the calm before the storm with rental payments. We’ll owe multiple jurisdictions’ tax payments over the next month. We only have 5 houses with an escrow account, so I’m responsible for insurance and tax payments on my own. I don’t mind it because that means I don’t have to keep money tied up in an escrow account balance, but it does mean that there are large outlays multiple times a year that need to be properly accounted for.

I recently made a post about late rent payments this month. The one who I continue to charge late fees didn’t even pay on the day they said they would. I despise having to hunt tenants down for payment. She emailed me that “September 5th payment” would be late (ugh … it’s due on the 1st, maybe plan for that day instead), she said it would be paid on the 8th. I had to ask on the morning of the 9th where the payment was. I was giving her a few hours to respond and planned to send a notice of default. Lucky for them, I got distracted and busy, and I didn’t get around to it. They finally responded Saturday night that they had lost power and were distracted, but they sent payment then.

I paid out the invoice from our handyman that I had been waiting on, which was $810. I had mentioned that I’m waiting for an invoice from our HVAC guy, but I think he’s not charging me for the service since he had to go back after installing a new condenser. I’m STILL waiting on the roofer to complete the job on one rental. I signed the proposal on July 5th. He finally started the job at the end of August, but decided to change my scope of work without approval. That delayed the project another week. Then I have no idea what has happened over the past week and a half, but supposedly it’s finally done.

A plumber came out for a hot water heater issue at one of the properties. The tankless water heater wasn’t powered on. I don’t even know how that happens, but it seems like something that may become a bigger issue. The company even said they don’t service or work on electric tankless water heaters, so I don’t even know where we would go from here.

PERSONAL FINANCES

In my last financial update, I mentioned that our insurance adjuster had finally came out, three weeks after the tree falling on our deck. He took a week to get us the estimate. We then responded the next day with all the errors and omissions in the estimate. It then took 3 weeks for our email to be acknowledged (even with multiple phone calls). We finally escalated this two weeks ago (State Farm doesn’t make it easy to escalate beyond your desk adjuster answer the phone), had an estimate redone by our adjuster (supposedly) about 12 days ago, who then told us the supervisor approval process would be 3-4 days. Giving the holiday of Labor Day and benefit of doubt, we didn’t push it until Monday, hoping they’d do the right thing and get us information. Mr. ODA saw that we had been reassigned a field adjuster on their portal. So guess what? For an event that occurred over 10 weeks ago, we’re starting over! Lovely.

I paid the kids’ tuition for preschool late. Luckily there’s no late fee charged. The school “opens” links each month. I tried to pay it around the 20th of August for September because I knew the last two weeks were going to be crazy with visitors. When I couldn’t pay it that day, I completely forgot about it. I was part of the “hey, you didn’t pay” email from the director – so embarrassing. Our oldest is going 5 days a week, so now his tuition is $350 per month; our second’s tuition is $175 per month.

Our 0% introductory interest rate on our credit card we opened 15 months ago expires at the end of this month, so that’s over $5k that needs to be paid. Then our credit card statement balance owed on our regular card is about $4,800 because of large rental property expenses. I haven’t paid it yet because I need to transfer money from savings, so I’m waiting until the last minute to do that so we can earn interest on that amount.

NET WORTH

Nothing too exciting to note here. Credit cards are still high, but that will be significantly different next month with our 0% interest card being paid off.

I asked Mr. ODA for his 401k updated amount yesterday, and he made a comment that I should wait to update until today because the market went up yesterday. I had already done the majority of the work, but an ailment and children meant I didn’t get to posting yesterday. So this morning, I updated just our investment account totals to see the difference. The chart above is yesterday’s numbers. Today’s 401k, IRA, and taxable investment account totals are $10,000 higher today than yesterday. That means that if I had updated the numbers today instead of yesterday, we’d be showing an increase in net worth from last month’s update by about $6,000. Instead, I’m showing a slightly lower net worth by about $4,000. It just goes to show how much the market can affect the numbers on any given day, and my net worth in trending generally upwards, but it may not seem that way because of one day’s market closure.

Late Rent

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Rent is due on the 1st of every month. There’s a grace period until the 5th. (Aside: I find it frustrating when someone says to me “rent is due on the 5th”) At 12:00 am on the 6th, rent is considered late. At that point in time, there’s a late fee applied to the amount owed. Typically, the late fee is 10% of the monthly rent. If your rent is $1000, then your late fee is $100. Legally, with no rent paid by the end of the day on the 5th, I can send a “notice of default” letter. This letter states that you have a certain amount of days (varies by state and/or local law) to pay rent, or I’ll file for eviction. Rarely, do I get to this point.

LATE FEES

There are two schools of thought (well, maybe more, but these are the main two I’ve dealt with). First, a late fee is free money. We had a handyman who was showing us a portfolio of houses say, “go ahead and let them be late; that just means more money for you.” Second, I wasn’t planning any of my finances on collecting late fees, so why collect them? This is the one I follow most of the time.

Sometimes, I feel that a late fee is a lesson. I typically follow through on charging a late fee if I had to “hunt” someone down to pay their rent or if they’re perpetually late and ignore that a late fee is owed when late.

RENT INCOME MANAGEMENT

I have 13 rental properties to manage. Each month, I record all the rent I collected with the date it was collected. I then do a simple “SUMIF” function in Excel to add up all the rent collected and attributed to each month, which I then compare to the total amount of rent I expected to collect for the month. This is how I manage who has paid and who hasn’t, and whether anyone is owed a letter of default (a letter stating rent is late, and if it’s not paid in X amount of days, I’ll file for eviction). I’ve had two tenants who were regularly late with zero communication, so I automatically sent the letter first thing on the 6th. More often, I have tenants who tell me that they’ve had some struggle, and they
1) Request a delay in rent payment;
2) Share their plan to get caught up (e.g., I’ll be able to pay $600 today, and then I’ll pay the remainder on Friday); and
3) Offer an apology.

If you communicate with me before the 6th, there is a 0% chance that I’ll be sending a “notice of default” or filing for eviction. Now, if you say you’ll pay by the 10th, and then you don’t pay and there’s no communication, then there would be a letter at that point.

If you communicate with me before the 6th, you’re not typically late with rent, and you have a plan to get caught up, I won’t charge the late fee. I have a chance to make someone’s day. In their head, I’ve “saved” them money at that point. Nearly all of my tenants are living paycheck to paycheck. If they’re late, that means they’re already worried and juggling bills. I don’t want to saddle them with another $100+ worth of a bill.

With that said, there are times that I stick to the late fee. I have a tenant who didn’t communicate up front, and then still had to be asked when we should expect payment. I held tight to a late fee on that one. I want it to be known that there are consequences. I can ease up on any future need for a late fee, but I’m setting a precedent there. If you don’t communicate nor pay rent, there’s a hefty consequence. In this case, it was $160.

THIS MONTH’S LATE PAYMENTS

Note that the 1st fell on a Friday. In these cases, I expect to see rent paid very timely. When the 5th falls on a Friday, then I expect to get the majority of my rent on the 5th. If the 6th is the 1st Friday, then I expect to receive a higher-than-average amount of late payments, and don’t charge late fees.

As I mentioned, I have 13 rental properties.
– I had 5 houses pay all or partial rent before the 1st of September (this is very unusual).
– I had 2 houses pay full rent on the 1st, and 2 of those who had prepaid rent paid the rest owed.
– I had 1 house pay full rent on the 3rd.
– I had 2 houses pay full rent on the 5th.
– I had 1 house pay partial on the 5th, with the intent to pay the rest on the 9th.

That leaves 2 houses that haven’t paid anything.

Here are texts or emails I’ve received.

  1. Good morning! We had a change in pay dates which of course affects everything. Can I pay $750 today and the remaining $1000 on Friday? What will the late fee be?
  2. I hope you’re doing well. I was wondering would it be okay if I paid rent on the 8th? …doc appointments have been a little more pricey than anticipated.
  3. Good evening, Sept 5th rent will be a few days late. We will have it to you on Friday 9/8/23 along with the late fee. Sorry for the inconvenience.

For the first two, I won’t charge a late fee. In #1, I let her know that it wouldn’t be an issue. I appreciated the advanced notice. She’s been late once before over 17 months, so it’s not a common occurrence. In #2, she’s been late once or twice before, but has always communicated well and is taking care of the house. I note though that I don’t expect tenants to share personal, health related information with me, but this is typical conversation with this tenant.

In the 3rd, this tenant will pay the late fee. Notwithstanding the “Sept 5th rent” part ;-), this tenant is routinely late. We’ve made excellent progress in the communication side of things though. Now I get an email that lets me know when rent will be late. Their routine late payments led us to change their lease set up. Their lease was $1450 per month. We offered them the chance to pay twice per month, $750 each. This would allow them to pay more related to their paychecks. Yet 5 of this year’s 17 payments owed are still late. They don’t take care of the property, and they don’t communicate well. We attempted to remove them from the house by drastically increasing their rent, but they accepted the increase. Since the change to rent being owed twice a month, their late fee is only $75 per late payment, instead of the $145 it could have been if they couldn’t pay every month in full.

SUMMARY

The original point of this post was to share that having multiple properties provides a luxury to allow for late rent payments without the collection of late fees. Outside of any abnormal maintenance charges, I owe 5 mortgages each month, totaling over $4,600, and property management fees worth over $700. I need 5 of 13 houses to pay their rent for me to cover those expenses. Note that this doesn’t mean the remaining 8 houses are all income for me; I still have other expenses in property management each month.

If you have to pay rent late, your landlord will appreciate anything you can put towards rent at that point in time. I shared with a tenant once that if they could pay something, that’s better than nothing because I still have a mortgage to pay, even when they don’t pay rent.

Understand that there are due dates and consequences for missing due dates all over life. If you don’t pay your mortgage by the due date, there’s a fee. There may even be larger consequences like losing a promotional rate. Similar with a credit card. There is interest accrued on credit card balances, late fees for lack of timely minimum payment, and the possibility of losing any promotional opportunities given.

Charging a late fee is completely within my legal ability, but I also understand that issues come up and that my tenants are humans. I’m not here to take advantage of them, so if I can “throw a bone,” I like to be that bright light in their day, especially when they were probably so timid about even sending the notice that they’d have to be late.

Financial Freedom

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Our church had a series about “taking significant steps toward financial freedom.” In their terms, financial freedom doesn’t mean FIRE (Financial Independence, Retire Early), which is usually what we’re referring to here. They mean that they want people to be free of financial burdens and not “bound up” by finances. Mr. ODA and I have been in control of our finances for a long time now, so this isn’t teaching us much about what to do differently. However, I’ve enjoyed learning their perspective and have several take aways to share.

Many have heard of Dave Ramsey when it comes to christian-based financial teachings. Dave tells you to pay off all your debt and pay cash for everything. We disagree with that approach. Debt is not bad when it’s used responsibly and you’re being a good steward with your finances, and that’s what our church’s lesson is too.

People seem to think it’s ‘cool’ to talk about how ‘broke’ you are. And yet, it’s taboo to mention if you’re in a good position with your money. What if we made it so that you’re taught that when you find someone in a better financial position than you, you ask questions and learn what decisions got them to that position?

The lesson is how to manage your mentality with money. It’s not about restricting your spending or making you feel guilty for buying your coffee, but it is about how you make informed decisions day-to-day that grow you towards a position where money isn’t controlling every aspect and decision of your life in a stressful manner. If you take control of your money, instead of your money controlling you, you’ll work towards eliminating that stress.

THE WHY

The workbook starts by asking you to determine your net worth. Money-in minus money-out is your cash flow, while assets minus liabilities are your net worth. The goal here is the gauge the current status of your money and where you should probably plan to be. There’s also an exercise where you determine your motivation. Are you motivated by freedom from financial burden, having a feeling of security, having power, or through love and giving? When you determine your “why” behind making money, you know what direction to go.

Making more money isn’t always the right answer. To make more money, you may need to take on a second job or more hours at your current job. Is putting that time in worth the extra money that you’ll bring in? Will putting those extra hours in make you more happy? If not, perhaps decreasing expenses is that way to go to make ends meet. If you don’t have the ability to take time for yourself or do things that bring you joy or have “down time,” then it’s not worth taking more time from your week.

I quit working in May 2019. Since then, I’ve done odd jobs just out of excitement, not financial need. I learned different industries and only had to commit part time. I was recently feeling the pull to find another part time job. There’s a consignment sale that comes into town twice per year, and they were hiring. They said they pay $8 per hour with at least a 4 hour per shift commitment. The consignment sale is being held 30 minutes from my house. That means that a 4 hour shift requires me being out of the house for 5 hours. The gas to get there and back would cost me about $7 per day. That means I’m out of the house for 5 hours (away from nursing my baby and being with my kids) for $25 before taxes. That cost/benefit ratio was not worth it to me.

THE PLAN

My favorite analogy given was to a plumber. A plumber doesn’t just start laying pipes in walls and hope it works out. He will have a plan of how to get water from the source to the faucet. Without that plan, how would you know that the water will get to where you want it to go? Same with money. If you don’t have a plan for your money, how will you know that it’s going to the right places with minimal effort? Without a plan, that’s where the stress comes in.

If you’re worried that you’ll be able to pay your electricity bill, then money is controlling your life. Sit down and make the plan. Allocate funding to the necessities first. It’s ok to eat at a restaurant or buy a coffee, but is putting your money towards those expenses creating financial freedom or causing more stress?

Mr. ODA and I have a money-spending mentality, rather than a budget. In my opinion, when you create a budget, you’re either looking to spend everything you’ve set aside in that ‘envelope,’ you’re willing to move money around without discipline, or you think of left over money in that ‘envelope’ as a bonus and you spend frivolously. If you put $500 for the month’s groceries in an envelope, but you only spend $450, what are you doing with that $50? I’ve seen it happen plenty of times that someone splurges. Instead, Mr. ODA and I weigh every single purchase. Literally every purchase, I swear. I told the story about my weighted tape dispenser.

Every single year, I sit on the floor and wrap Christmas gifts. I don’t seem to notice during the year when I’m doing birthday gift wrapping (or perhaps I’m quick to grab a bag instead of wrapping paper for those instances), but at Christmas it’s apparent. I need a weighted tape dispenser. Having to find the tape on the floor in a mess, then having to use two hands to get a piece of tape off the little plastic dispenser, is just so much stress. It was YEARS of thinking “I need a weighted tape dispenser. Nah, I don’t need it for just this one week every year.” I finally bought one. It was $4.22. I agonized over this purchase because I didn’t feel it was truly a necessity and it turned out to be less than $5.

Grab your bank account statements and credit card statements. How much money did you spend? In what categories did you spend that money? Was it for necessities or was it spending that creates a strain on your ability to pay the necessities?

This is an exercise worth doing if you feel you’re drowning. I see posts daily in my mom groups that people say they make “good money,” but they can’t seem to pay the bills. I want to intervene. “Did you stop at the gas station on the way home from work to get a gatorade?” You could buy a 16 pack of gatorade, put it in your refrigerator, and have it waiting for you when you get home, which is probably about the same amount of time for not stopping at the gas station to make that inflated purchase.

So many people don’t seem to realize how fast those daily, small expenses add up. Ask yourself if there’s a better way to get such gratification, but in a way that furthers your dollar earned. Create the habit of weighing each purchase, determining if it brings you joy, and then either walking away or purchasing it. Know that if you purchase it, that will have ripple effects. So if you’re worried about paying that electric bill, then that instant joy gratification wasn’t a step towards financial freedom, where money isn’t controlling you.

Our Money Management

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I manage all our income and expenses (at a high level, like credit card payments, not individual line items). I have a spreadsheet that I set up in 2012 and have used religiously since then. I’ve shared how I set it up in the past, but we’ve entered a new phase that makes my spreadsheet even more important to me.

BACKGROUND

FIRE. Financial Independence, Retire Early. This isn’t a post about FIRE specifically, although it’s the movement that sparked Mr. ODA to go down our financial path.

The purpose of our rental portfolio was always for both Mr. ODA and I to quit working. We had covered my income before any kids were born, but I kept working because there was no reason to not be working. Once our son was born, I took 14 weeks maternity leave (not a separate bucket for Federal employees back in 2018; it came out of my own accumulated sick leave), then I worked about every other day for 8 months while Mr. ODA and I swapped child care roles, and I burned down my leave.

While we don’t plan to work full time, we do plan on keeping part time positions. We’ll work on things that bring us joy, rather than an office job with office politics. Since I stopped working, I’ve done odd jobs, part time. For example, I worked as a census taker and served beer at a local race track over the last 4 years. These were all seasonal, part time positions, with no long term commitment.

Now that I quit working, it’s Mr. ODA’s turn. We hardly skipped a beat when we left my six-figure salary behind (although a pandemic probably helped curtail spending on our behalf!). However, the thought of losing his salary as a safety net and losing insurance are two items that have caused some pause.

THE SPREADSHEET

For you to understand my panic that I’ll get into here, I thought a quick reminder was necessary. This is how I manage our money. It’s nothing fancy, but it works. I don’t miss payments. I can allocate expenses to a specific 2-week period against what income is brought in at that time.

There are two parts to the spreadsheet. Well, there are about 10 tabs, but this first tab, with two sections, is what’s pertinent.

Part 1 is this section. This image is a very scaled down version of the section. We have 13 houses, 6 mortgages that get paid, 6 credit cards that get paid regularly, and a few other lines that I removed.

All numbers are made up place holders, except the investments. I deleted my IRA contribution line because it’s wonky (but I will max out IRA contributions), but I wanted to show how much we’re investing regularly. There’s $75, per kid, per month, going into their investment accounts. Then there’s general investing happening with one $1000 transaction and two $800 transactions per month. Mr. ODA is investing into his IRA to max it out ($6500/12=$541 per month..sort of).

You can see that I’ve listed Mr. ODA’s pay dates at the top, and then his salary income on the next line. The gray section accounts for all rental income. I’ve allocated the income into the salary two-week period that makes the most sense (about half pay me on the 1st or 2nd, and the rest pay on the 5th). The green section shows routine rental property expenses. The entire next section are our personal expenses. The blue is left over from when I was managing two personal homes last summer (but kept it to differentiate our house bills versus other bills). The next gray section (which I’m only just realizing is a second gray and should be a different color as to not conflate the two grays.. what a rookie mistake) accounts for expense that come out of Mr. ODA’s bank account. Finally, I have an “other” section. This is where I capture large expenses that don’t need their own line item because they only happen once or twice a year. Here I’ve put tax payouts that will be due in October (that’s 4 houses worth, and it’s last year’s numbers – because I want to know how this year’s amount owed, when it comes in, changed from last year’s to discern if it’s reasonable or if I need to dig into it).

This is part 2. Now, part 1 accounts for the general timing of income and expenses, but it doesn’t perfectly capture the due dates, scheduled payments, or whether I’ve paid it and it’s hit the account.

The top line is linked to the section that I update our checking and savings account balances. Then I transfer all the items per pay period into this list format. In this example, let’s say I’ve already scheduled the gas payment. So I mark it as gray and put the date in the left column. Similarly, our investments are automatic, so I mark them in gray as we get to that two-week period.

At each border lined, I put the total for that section. You can see that at the end of the 9/2/23 pay period, I project a negative balance. Truly, we seem to have more income than I project (rewards cashed out, someone paying partial rent a little early, etc.), so I don’t take any action until I need to. There are Federal regulations regarding savings accounts; so we can only make 6 withdrawals from the savings account before fees apply. I manage these projects to know whether I need to make a withdrawal. If I need to, then I project what other expenses I may have and transfer a little more than I deem necessary.

THE PLAN

So our first step to him leaving is to pretend we don’t have his salary. Mr. ODA set up a new bank account. The majority of his paycheck goes into that account. We still have $250 going into another account, and about $400 going into a third account because we need to meet the requirements of direct deposits to prevent any account maintenance fees.

Our general principals in account management was always to take money into our main checking account, pay out bills for that two week period, and put the balance into savings. However, that wasn’t creating any forced feeling of managing without Mr. ODA’s salary. I’m more of a visual learner, so I appreciated this concept of having the money automatically transferred to a completely separate account.

EXECUTION OF THE PLAN

The first month of this plan had me on edge. The accounting in the checking account meant I was constantly back down to a balance of about $500. When I worked in an office, I was at the computer everyday checking our money. Now that I’m responsible for 3 tiny humans, I’m rarely on the computer. I project out our routine expenses, but there have been plenty of times where a $100 or $500 charge goes through that I didn’t have listed in my expense column for that period. Therefore, I like to keep at least $1000 as a buffer in the checking account to cover those little expense that can add up. So keeping the projection to less than $500 in the checking account panicked me.

Now wait. It’s not that we only had $500. We have a savings account linked to that checking account. We have this online account that’s taking Mr. ODA’s salary and just building the balance because we don’t use that account for anything. We have Mr. ODA’s old personal checking account. And last but not least (as my adorable 3 year old says all day long), we have plenty of investments that can be liquidated within 24 hours. We have the money. It’s just the panic of having the money in the spot where the bills are being paid.

SUMMARY

I’m sure there are easier ways or “better” ways to account for this. I don’t like automatic payments for bills because I like scheduling them against our cash flow. I’ve used this exact set up since 2012, and it hasn’t failed me. Taking full responsibility to pay bills means I am very scared to miss a payment and cause a negative hit on either of our credit reports.

Now that we’ve eliminated about $5,000 per month of income, without changing our spending in any way, I’m interested to see how things go. We have a great spending mentality – we’re not spending on frivolous items and we weigh the cost benefit of a purchase to us. That’s not to say we can’t do better. I’m sure we can be more diligent about our grocery spending or at least cooking what we already have in the house (we don’t spend much at restaurants in a month). I’ve already started tracking our expenses month to be sure we can watch our trends and re-evaluate our spending if needed.

Now that we have this account growing with no need for it to pay the bills, we will use it for fun things. We’re not very good about doing fun things. Two summers ago, we wanted to buy a vacation home at a nearby lake. We decided that instead of spending $1200 per month on a mortgage to go to the same place all the time, we’d plan vacations each month and spend up to $1200 without “guilt.” It was great. We had so much fun. But it lasted 3 months. Having a newborn put a damper on activities, but we’re ready to do the same again.

August Financial Update

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It’s getting to be that time of year when large payments need to be made. I’m projecting out our account to cover several tax payments in October and December. I’m also paying insurance amounts, such as $1500 for two houses that’s currently on the credit card. We also have about $5,000 sitting on that 0% interest credit card that will need to be paid off by October 1st (when the 0% incentive expires).

Our credit card balances are higher than average because of rental payments. In addition to the insurance payments, we had an invoice come in that I knew was going to be high. We paid for the water line from the street to the house on a rental to be replaced, which was $3,080.

June and July were rough sick months on us, so now I’m paying those medical bills almost daily it seems. We reached our deductible early this year, so these are just the coinsurance amounts; those $5-20 payments add up though.

Our insurance adjuster finally came out, three weeks after the incident. He literally said “I’m not a contractor, and I’m not from here so I don’t know the codes,” and then proceeded to do the estimate wrong. He was missing items, called things the wrong thing (like a Trex water proofing system that costs $1500 just for materials, he called it a “vapor barrier” and put $190). Now we’re waiting on a second adjuster to come out and meet the deck contractor to go through what actually needs to be done. All the while, our 3 year old keeps sadly saying “I don’t like our broken deck.”

I had to call a medical provider and get some money back. I told them I didn’t want to pay in advance because then I have to call them to get my money back. They said “we’re good about sending it back” and said “it’s simple, it’s just 5% of the total cost.” I said “the total cost isn’t what the insurance allowance is, so whatever I pay you will end up being less.” So now I had to take time out of my day, after giving them a month to do it on their own, to call with 3 kids in the background making noise, and get my $5 back. But then there was a surprise where another urgent care that we saw almost a year ago sent me back the $20 I paid them. That one had slipped through the cracks on me. I had noted that I overpaid them, but then I had a baby!

We had two rentals not be able to pay rent on time this month. One was able to pay on the 12th, which they did. Another paid what they could, and I’m still waiting on the rest. I actually told them to catch up as they could because I didn’t want them to not be able to get their 3 kids ready for school. I’m waiting on an invoice from our handyman for work he’s done on multiple houses, an invoice from an HVAC guy who did work weeks ago, and a roofer to start his job that’s been two months in the making.

Our overall net worth went down slightly from last month because of market fluctuation. Our cash increased by over $30k, but that’s because we received a check from our insurance company to replace our deck after a tree fell on it last month. Some of that is going towards replacing furniture that has been bought already (so it’s on a credit card), and some of it is a reimbursement for the outlay I already made to remove the trees that fell on the deck and fence, but some of it is still to be paid out when the deck is replaced. In the meantime, we’re earning interest in our savings account on it at least.

Credit Card Rewards

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I’ve not been quiet about the benefits of a credit card. We put every dollar we spend onto a credit card for the rewards, and we pay it off every month. Some cards give 1% back on purchases, some give another 1% back for payments (important to cash out your rewards to your checking account, and not as a statement credit because they don’t give 1% back for the credit), some have bonus categories where they increase the percentage back (e.g., 5% back for gas purchases), and some have retailer-specific incentives.

PERCENTAGE BACK

There are the flat rates given by some credit cards, and then there’s some bonus categories that provide an additional percent back.

In some cases, the percentages are fixed categories. You’ll get 1% back on all purchases, but then there are bonus categories. Their categories are 2% cash back on grocery store purchases, 3% on dining purchases at restaurants, and 4% on gas station purchases. However, this particular credit card caps the earnings at the first $8,000 in combined purchases in these categories annually, per your opening date. If you spend $300 per month on groceries and $200 per month on gas, that leaves about $165 per month on restaurant purchases. Those numbers are doable, but we spend more than $300 on groceries.

Then there are other credit cards with a revolving cash back category. This requires you to ‘active’ the reward and keep track of which reward is occurring in which quarter. However, these have lower spending limits before you run out of that extra bonus. “Earn 5% cash back on up to $1,500 on combined purchases in bonus categories each quarter you activate.” The bonus will default back to 1%, so it’s not a complete waste, but you may have a credit card that has a better-than-1% bonus for that category. We have a credit card that operates like this, and the only category that I seem to remember well enough to actual use is the gas one.

RETAILER BONUSES

While I’ve shared a lot on cash back type bonuses, I haven’t really touched on retailer-specific bonuses. Someone on Facebook recently shared a screenshot of their bank’s bonus. It’s an ability to earn 10% cash back when purchasing a Great Wolf Lodge stay.

It’s important to pay attention to the fine print on these types of offers. There’s usually a low cap on what you can earn, and there’s usually a fairly quick deadline associated with it. It also requires you to active the offer. That means that you can’t make the purchase and then go back to active it; you need to know about these opportunities in advance, active the code (usually by clicking something within your credit card portal), and then make the purchase. In some cases, it may even require you to use the link embedded in your portal to make the purchase.

Opportunities change frequently, but there are some that rotate fairly often. I currently have 25 offers available to me to activate. Some of them expire as early as 8/13, while some are good until October. Mr. ODA clicked a Kroger fuel offer. It states, “Earn 5% cash back on your Kroger Fuel purchase, with a $3.50 cash back maximum.” That means that if I spend more than $70 at the pump, then it will revert back to the 4% gas category. Here are the categories on this credit card.

SUMMARY

When looking for a new credit card to open, I always suggest looking for extra bonuses. Typically, we open a new credit card because we’re about to have a large spending need, so we’re looking for an introductory rate of 0%. There are other initial bonuses, such as spending $1000 in the first 3 months for a $300 bonus. We’re also typically looking for a $0 annual fee. I say typically because we have had credit cards with annual fees if we thought the incentives were worth the cost. In some cases, a credit card company may provide incentives that effectively reduce their annual fee (e.g., travel statement credit, paying for TSA pre-check).

When using a credit card with categories of cash back at a retailer, it’s a good practice to check back on how you earned cash back. For example, we have a credit card that provides bonuses for gas stations. However, their coding specifically only allows for purchases at the pump, and not purchases in the convenience store associated with those pumps. This was particularly frustrating because the “everyday spending” category only earned a quarter of a percentage, not even a whole percentage back.

We manage our purchases through 8 credit cards. That’s a lot to keep up with, and we’re not 100% on picking the “correct” card for the category that we’re spending (particularly when it comes to the card that rotates bonus categories each quarter).

In 2022, we earned over $2,000 worth of cash back based on our purchases, being diligent with the spending categories, and paying our credit cards off each month.

House 2 Turnover & Flooding

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This is long; I understand. It’s a detail account of our experience dealing with a catastrophic event and navigating the insurance process and tenants.

Over the winter, I received a call from one of my tenants letting me know that water was pouring out of the house next door (that’s also ours). The tenants had turned off the heat… when it was 6 degrees for 3 days straight. The water heater is in the attic and a pipe cracked during the freeze. When it started to thaw, the constant water running filled up the house. Our property manager went to the house and found two inches of water throughout the entire house, along with a collapsed ceiling in the master bathroom. Over the next two days, the ceiling in the adjacent laundry room and the master bedroom also collapsed. 

We took immediate action on the water remediation process. The clean up company had to put several fans throughout the house and crawl space after sucking out the standing water. The next step was to purge the damaged drywall, insulation, cabinetry, flooring, etc. However, the tenant was in our way.

TENANT ACTION

The tenant’s renters insurance was responsible for removing their belongings. They created quite the speed bump, and the tenant’s items weren’t removed for 5 weeks. FIVE! The insurance company [supposedly] was requiring the use of a specific moving and storage company, who had no availability. Eventually, the tenant had the insurance company agree to them removing their own belongings to begin moving forward. They finally got their belongings out a week or so after that process started.

When we started going through the process of remediation, the tenant asked to speak with us over their concerns regarding mold. We refused because we have a property manager, and the relationship is between her and the tenant. We asked them to write us an email expressing their concerns, and we’d respond to that. They didn’t write the email. We told the property manager to relay the message that we want the house restored back to the condition (or better) that we kept the house in, and we have no expertise in this area, which is why we hired a remediation company to handle it, and I’m to trust that they do their jobs correctly to dry out the house. After that message, they didn’t push any further on the subject.

There was a nuance in the lease that if there was a catastrophic event, the tenant could choose to be let go from the lease agreement with 14 days; after that timeframe, they’re still considered responsible for the lease. The tenant read this and wrote us an email to enact it about 6 weeks after the event. Technically, we could have held them to their responsibility. However, there wouldn’t have been anything good to come from that. The tenant went from being understanding to quickly being nasty and unreasonable; it was best to cut ties.

We had told them not to turn off any electric (they were worried that water and electric don’t mix, so they shouldn’t keep the electric on; we shared that we need the house kept a reasonable temperature, so that’s not the right answer). However, they did turn off the electric shortly after that conversation. They ended up not getting their security deposit back to cover the utilities incurred and lost rent for their lack of payment through their notice. We also charged them for leaving the refrigerator in poor condition and us needing to get extra cleaning for that (which didn’t work and we ended up needing to replace it, but that wasn’t within enough time for us to know before the security deposit notification was due).

REMEDIATION CONTRACTOR

We hired a company to come out and dry out the space right away. I don’t know the details of this process because I trusted the company to know what needed to happen. They sucked up the water and put big fans throughout the house and crawl space to dry everything out. Their process was at least a week long.

They submitted their bill and dry logs to the insurance company for about $22k. The insurance company rejected their process and everything they did, and they agreed to pay out about $16k. The contractor balked at it, but we said we didn’t know how to help, and he had to speak to the insurance agent himself. They went back and forth for weeks. The contractor submitted a new invoice for $25k (why more than what it was originally?!). The insurance company eventually agreed to their $22k figure.

I tried to pay him in July for work done in January (that’s how long it took!). My bill pay system flagged the check because of the amount, but never told me. They claim it was quickly released and delivered as expected and on time, but the company never received it. I had my bank place a stop payment on it. Then I went to the bank to get a cashier’s check and mailed that to the company. That was 3 weeks ago, so I’m assuming he got the check since I haven’t heard from him.

REBUILD CONTRACTOR

We received three quotes for cleaning out the damage and rebuilding those parts of the house. None of the quotes were close to what the insurance adjuster gave us as an estimate. One of the three companies that gave us a quote asked to speak to our insurance company. They went through all the line items, and the insurance adjuster agreed to the contractor’s price for the work, which was about a $6k difference. 

The initial contract with this company required 50% of the estimate up front. However, we didn’t feel comfortable handing over $25k. I spoke to the contractor, and he agreed to three payments. Their first payment was allowed via credit card, so we were able to capture $340 worth of credit card rewards on that $17,000 purchase. The second $17,000 was due upon flooring completion, and it had to be paid via check. The final amount was due upon substantial completion.

I spoke to the contractor about the vinyl floor in the bathrooms, and he actually said they’d be willing to lay the luxury vinyl plank for the rest of the house through the bathrooms also. While I’m sure it cost them less to handle such a change, it was nice that he didn’t charge us for a contract adjustment.

Once the contract was executed, we had to pick out all the replacement things. This sounded overwhelming, but it was pretty straight forward! I only had to tell him the paint color I wanted, and then pick out the cabinets and flooring. I went with a white cabinet for the lowers in the kitchen and the bathrooms. The upper cabinets in the kitchen are a brown, but I wanted to “upgrade” where I could instead of trying to match the existing. I figure eventually the upgrades will come if we ever want to sell, so I may as well do it nicely now and only have to change a few things down the road.

There were a few more selections during the process – little things like knobs and light fixtures. Again, I chose nice light fixtures, even if they didn’t match the brass that was already in the house.

There were some hiccups along the way. They painted the house the wrong color. I specifically discussed changing the color from the what was there since the whole house was being painted. The original house was built with brown carpet and yellow walls. We kept it the same color all along because we didn’t want to go through the effort of changing it (cutting in, two coats, etc.). This was our chance to change it to the color we’re using on our houses to make it more consistent. With a grayish floor, it worked better to have a light green than a yellow anyway. They also threw away our bathroom vanity counter tops, so they had to replace those at no charge to us because they were supposed to be salvaged.

All in all, everything went well with the contractors.

OTHER REPAIR WORK

Our previous tenant had burned the kitchen countertop. We decided to just keep the burnt counter and re-rent it for the time being (we didn’t have a good amount of time to add another contractor into the mess we were cleaning up at that time). Well, with the bottom cabinets needing to be replaced, here was an opportunity to replace the counter. I asked the rebuild contractor what he could charge. He was going to charge over $2k to replace the two bathroom counters and the kitchen counter.

He made the mistake of giving me the link to the countertop he would use for the bathrooms. It was $119. He charged $221.50. He also had a labor charge, plus a 10% charge for overhead, plus a 10% charge for profit. Once I saw all those details, I was put off. We said we’d just keep the bathroom counters and sinks – they were cultured marble, so they were fine, just more yellow than white. Then his guys ended up throwing away our counters by accident, and we ended up getting new bathroom countertops and sinks anyway for no charge to us.

We asked our handyman if he could do kitchen counters. He was able to get the new countertop installed and the sink set for under $500.

INSURANCE COMPANY

Our insurance company was actually really difficult to work with. They were willing to hand out money, but they weren’t there to communicate. Several voicemails and emails were left unanswered. Sometimes we’d get a random email that would say “I put a check in the mail,” but mostly, we just kept making phone calls that went nowhere.

Depreciation

As someone who worked in finance, the term depreciation makes no sense to me. The insurance company kept about $6k of our total amount they agreed to pay on the estimate. Once all the work was completed, we provided receipts of the work, and they paid out the rest of the estimate.

Because we had the rebuild contractor not do some of the activities from the original estimate (the washer and dryer were thrown away, so they weren’t hooked back up), or we had our handyman handle some of the items because they weren’t getting done (hooking up the dishwasher), the final estimate was lower than the original amount. Then I included the invoice from our handyman for the work that he accomplished. The total between these two invoices ended up being more than the original estimate from the rebuild contractor, which I expected was our loss, but the insurance company actually paid out on it.

Lost Rent

The insurance policy covered the lost rent for our vacancy. They took our lease agreement, determined the per diem amount, and then agreed to cover until the work was completed. There was a disagreement on when the work would be completed (they took a date off some paperwork that we had never seen, while we were told by the rebuild contractor that he’d be done by April 20th). Once we got that sorted, they sent us a check to cover all of March and most of April. We were able to get the house rented at the end of April, so it was only truly considered vacant for 3 days of the year, which I find impressive.

Utilities

The tenant turned off the electricity about a week after the incident (although we told him not to). Luckily, I have a program set up where the utilities aren’t actually ever turned off, but they’re reverted back to my name. We submitted receipts to the insurance company, who agreed to pay the excess amount of charges due to the house being open to the elements (missing ceiling and insulation). Their calculation was based on an average of bill total. Mr. ODA is a math wizard and didn’t accept that. He performed a calculation that equated to an average daily use of electricity, along with separating out the bills by days (because one of the bills was half a month of normal activity and half with the house open). The insurance agent said he wasn’t going to fight us over $50, so he just sent it to us. It was an interesting statement, considering all the calculations Mr. ODA did was in the original submission, and he decided to do his own math instead of accepting what Mr. ODA had said in the original email (granted, looking back, he may have never even read the email because that was the norm).

The water was turned off at the street when the initial report of an issue came in. Once everything was dried out and we had the pipe repaired (a $350 activity caused tens of thousands of dollars worth of damage .. gosh), we needed the water turned back on. That was a horrific process with the City of Richmond that ended with me screaming at a lady on the phone in some random street in my neighborhood during a walk. In order to speak to the City, you have to wait on hold for at least an hour; you can’t schedule water to be turned on via an online account. So after waiting 90 minutes for the first time to get it scheduled and being told no one needed to be home, they showed up, no one was home, and they left. There was no notice. No phone call. No voicemail. No email. No note on the door that they were there and tried to get in touch with us. Nothing. I was livid. So I called again. I waited over an hour. Then the woman who answered was very much not helpful. The conversation went quite poorly. I yelled, she wouldn’t give me a supervisor. Horrific. I finally got a new time scheduled for days out (and their window was 8 am to 5 pm – a lot of anger for that). They unlocked whatever it was that needed to be unlocked and our contractor handled it from there because it was done so poorly in the scheduling sense.

NEW TENANT

We actually struggled to find a new tenant. We were able to list it while the final clean up was happening. We had a lot of interest, but not a lot of people qualified. A neighbor had watched the rebuild happen, and she wanted the house. She didn’t qualify. And instead of accepting that information (and we’re pretty lenient), she started threatening us for not selecting her. Our initial choice fell through – and that’s why you should always be nice. She may have been a runner up, but she squandered all opportunities because of the way she handled herself and treated us. The new tenant was able to move in at the end of April. At the time that she moved in, she had two jobs. Unfortunately, she was laid off unexpectedly in June from one of the jobs, so she has struggled to pay rent in July and August. I’m understanding, but I didn’t appreciate that we had to ask where the rest of rent was and she didn’t send the late fee. Again, I’m lenient and understanding, if you’re nice. We had another tenant say that she needed another week to pay August rent because sickness kept her out of work, and I had no problem with that and waived the late fee. She told me up front; I didn’t need to go asking questions and wait all day for a response.

The new tenant did complain upon move in that the house wasn’t clean. We knew that may be an issue. The contractor’s cleaners didn’t do a great job, but the house was generally clean. The new tenant did mention that there was just a little too much dirt from the renovation to be acceptable, so we hired a cleaner to come in and get it done. Other than that, we haven’t had any maintenance requests or complaints from her.

For how big of an issue this was, I’m impressed by how easy it felt to come out the other side. We were lucky to have insurance cover lost rent and expenses, and they didn’t give us a hard time on nearly anything (we’re currently trying to manage a claim on our own how that is far from easy). We were able to re-rent the house for $150 more than it had been rented at. So while we had the house vacant and being worked on for 4 months, it really wasn’t too bad.

Rental Work

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We’ve owned rentals since February 2016. There have always been ebbs and flows on action needed by me to manage the rentals. Until this year. Suddenly we’re having a regular influx of maintenance needs; some are small like a leaking tub, while some are big like a tree falling on a house. So here’s the update of actions we’ve taken in 2023, with costs for each job (which is something I used to do and haven’t been on top of).

House 1

Roof Repairs

A wind storm came through at the beginning of March and caused extensive damage. There were shingles missing from this townhouse’s roof. The last update was that the roof was being repaired at the end of June, but I haven’t been by to see that yet. This is $0 to us, as our HOA insurance for the townhomes cover it.

Plumbing

The tenant called to complain that the tub in their second bathroom no longer would let hot water out. Hot water was coming out of the sink in that bathroom. I called a plumber, and he said it was going to be $600 to change the cartridge. Considering we’ve done two bathrooms and I had to buy a cartridge, I know that the cartridge is somewhere around $100. I called Mr. ODA while this man was in the house with the quote, and he agreed that was a crazy uncharge and labor charge. The man standing in the bathroom agreed with me and didn’t even charge me for the service call. ha! I called another company, and he came out to change out the cartridge for $245.

House 2

Burst Pipe

At the end of December, a pipe burst and the house flooded. This sounds like a really big deal. But it turns out, this big of a problem is handled relatively easily since insurance is covering the expense and there are companies that handle the whole ‘kit-and-caboodle.’

Our property manager had to manage the day to day activities for us. At first, it was finding a company to clean up the water. The water reached every single room of the house. The clean up of the water was about $22k.

Second step was finding someone to do the repairs and rebuild. The insurance company estimated the repairs around $40k. Our estimates came in well above that. One company said “give me your insurance agent’s contact, I’ll handle it.” That was amazing. They agreed to an amount for the work to be done, and the next we heard, our insurance agent said they’ll cut us a check for the remaining amount. The company was really easy to work with. I selected the flooring, cabinets, and paint color. Everything else was boiler plate otherwise (drywall repair, insulation, lighting installation). They quoted us to put sheet vinyl in the bathrooms, since that’s what was there, but they agreed to install the LVP all throughout the house (which was likely a cost savings to them anyway) at no charge. They also agreed to let our contractor go into the house to install new kitchen countertops (the previous tenant had burned our counters (drugs?!), but it was a hassle to replace them at that time.

We had a few hiccups along the way, but the company didn’t fight us on fixing them. For instance, they threw away the bathroom countertops, even though they were supposed to be put back in place. They painted the house with a paint bucket that was left over from our July renovation, even though I had given them a different color name to paint it (and then when I explained that in no realm would I have bought the paint for them to use when they’re charging me 10x the price of a bucket through the renovation because insurance is paying it); they repainted everything.

They allowed us to pay the first installment via credit card, so we received $340 worth of credit card rewards from that $17,000 purchase. Then our final amount paid (as reimbursed from insurance) was about $51k.

The insurance covered our increased costs for utilities (since we had to heat the house with no ceiling and insulation) and covered our lost rent for that period of time (I shared the tenant nightmare part of this in previous posts).

The cleaners the repair company used were awful. We waited to see what the new tenant thought about it, and she ended up complaining. So we called in another cleaner, which cost us $200. The refrigerator was disgusting and we ended up replacing it, for $760 (our choices were extremely limited to keep the cost down and to find something in stock since a new tenant was moving in 2 days later). We also had our handyman install new locks, new toilet paper holders, and two new blinds (none of that was covered by insurance), which was $180.

House 4

Tenant Turnover: Painting and repairs

We had a tenant move out of this house. She had lived there since 2018. She finally decided she needed more space (it’s a very small house) as her toddler was growing. I checked on the house a couple of years ago, and things seemed to be in order. She had said that she never wanted to move, so she treated it like her own house. She struggled to keep a job, although always seemed to have one to move on to. Well, over the last two years, she started making “improvements” to the house that weren’t improvements (like painting half the trim in the house black). We had to put a lot of work into that tiny house, and it isn’t even to my standard really.

Our handyman had to paint two coats on all the walls (after removing an excessive number of command hooks and such), 3-4 coats on all the trim to get it from black to white, install door knobs she had removed, and epoxied the bathtub and blue tile walls in the bathroom. That was $3,732.

House 9

Water Heater

The hot water heater stopped working. We had it installed less than a year ago. We called the company to come look at it, and they agreed. Then that morning, no one showed up. When our property manager called to ask where they were, they said they don’t do that anymore. We called another company to come fix it, and they pointed out that it was installed incorrectly and the wires were rubbing, creating a short. We had that company fix it, and then I called the original company and asked for a reimbursement. They agreed, but it was a two month process before I received the check. That was $200 out of pocket, but was then paid back to us in full.

House 10

This one. Goodness. They build up their maintenance needs and then lay a bunch of problems on us at once. It’s frustrating, especially when it involves leaking water. They also pay their rent at 2 am on the late day so it’s technically late, but not worth me fighting over. They don’t maintain the house very well, and we’re just ready to be done with them.

Ceiling Fans

I have our handyman going out to fix two ceiling fans. One has a screw missing from the blade, and one has disconnected from the ceiling. I don’t know his cost for those items yet.

Plumbing

There was an issue with water leaking from one of the tubs and following the pipe system into the basement. A plumber fixed the leak from the tub faucet for $425.

There was a back up in the HVAC condensate line that we had our HVAC tech go out for, and that was $125.

House 11

Pests

We had to have pest control come out to address swarming termites, which has been a longstanding issue in this house, unfortunately. That was $98, which was truly just the renewal for the termites warranty. Then we had another issue with powder post beetles, and that was $185.

Honestly, this is where having several houses creates a benefit – we use this company for all our houses and all our partner’s houses. We didn’t pay the termite warranty for a few years on it because I actually didn’t get that paperwork (the $98 fee), and they let me pay up the years I missed to cover treatments currently). I had called at another point to schedule an inspection, and they said I had a balance so they couldn’t schedule anything until I paid the outstanding balance. Again, an issue with paperwork getting to me. The lady even said “we know you’re good for it, and we’d get in touch eventually.”

HVAC

Over the winter, the HVAC unit wasn’t heating. On March 2, the HVAC technician went out and discovered a dirty filter and had to clean the flame sensor. That cost us $223.

Then the HVAC wasn’t cooling this month. The same tech went out and discovered the condenser needed replaced. He did that, but then he left town without invoicing us, so I don’t have that invoice in hand yet. But now we’re having an issue with the house “sweating” that he’s going to look at this week.

House 12

Storm Damage: Tree removal, shingle replacement

The wind storm at the beginning of March took shingles off the back of the roof. Mr. ODA got up there and replaced about 12 shingles, which is a new skill set! As part of that storm, a small tree at the curb of the house fell over, so Mr. ODA cut that up and got it ready to be picked up. That cost us our time and $37 at Lowe’s on shingles.

Wildlife Removal

When I first met this tenant, she told me about how she had a raccoon in the attic. The property management company came to remove the animal (supposedly) and patch up the entrance point. They didn’t do a great job; the animal came back. She said she hadn’t seen it, but she has 5 cats (yes, lease violation) that are very alert. We hired a company to set a trap. After a week, they didn’t find an animal, so they patched up the hole. Setting the trap was $279, and patching the hole was $150.

House 13

Storm Damage: Siding repair

During another March storm, a piece of metal siding came loose on the house. Mr. ODA was able to go put it back in place, so this didn’t cost us anything except the mileage and time.

Electric Work

The tenant complained that one outlet wasn’t working. That didn’t add up. I had Mr. ODA go check on the electrical box while he was working on the siding, but he also saw that nothing was tripped. I had an electrician go out there. Turns out, there’s a second electric box on the house, and that breaker was tripped. You win some, you lose some. He charged me $100.

Tree Removal

The tenant had a tree fall along the back fence line. It took down some wires. We had the power company go out to check on it all, but they confirmed they’re not power lines and they’re cable lines. Since her internet/cable is working fine, it’s not a priority to remove the tree. I had a tree removal guy go out and look at it. Most of the tree is on the other side of the fence. He tried contacting that owner (there’s a rental sign outside the house) to gain access to remove the debris, but they haven’t responded. We had a huge storm come through a few weeks ago, and that has put her tree removal even lower on the list. Plus, she was rude to the tree guy, wouldn’t put up her dogs, and wouldn’t clean up the dog poop in the yard, so it’s not high on my priority list to get her taken care of either. Be a good person.

House 14

Tree on Roof

That big wind storm at the beginning of March took a tree down at this house. I struggled to get someone to help us. I finally posted on the local mom’s group, and someone spoke up that her husband’s business prioritizes trees on structures and would get there tomorrow. And that he did. He had the tree gone in a few hours and cleaned up the yard great. We then had to wait for the insurance adjuster to come out. Once they cleared us, we were able to repair the roof and gutter. For how big the tree was, the twiggy branches at the top was all that hit the house, so the damage was fairly minimal. This was all covered by insurance, so it didn’t cost us anything.

Water Leak

The tenants reached out to me that their water bill went from $50 to $400. They’re pretty self-sufficient and handy, so it was definitely a problem. I trusted that they were able to diagnose a running toilet or leak under a sink. It turns out the link was at the main water for the house. The plumber had to excavate the front yard and replace the entire pipe from the street to the house. I just got the bill, and it was $3,060.

Others – With no costs incurred yet, but will need action

House 6 has repairs that are needed, but the tenant hasn’t been available for the repairs and she has 2 or 3 big dogs, so we really need her home for us to enter the property. I also received notice from the insurance company that they want a railing installed on the front steps, so our handyman will handle that also.

House 7 has a flat roof over the laundry room. Before we bought the house, someone built a room on a covered deck – very poorly. It has leaked several times, and we have tried to find a roofer to help, but they don’t want to handle flat roofs. Mr. ODA shoved a bunch of silicone at the roof line, and it actually held for over a year. It finally leaked again recently. We started making calls and very explicitly stated that we don’t want the flat roof repaired, we want it built as an actual roof (because no one will touch a flat roof, and I had someone come out for a roof replacement and we didn’t know enough at the time to realize he wasn’t going to touch that part of the roof). We finally got two roofers to give us quotes. One seemed to completely not understand the request, and the other said $3,800. So we agreed to that quote and will hopefully have this behind us in the next month or so.

The Quiet Ones

House 3 has had to pay rent late a few times, but they always let me know in advance and I always waive their late fee.

House 8 has required zero effort. They pay rent in the final hours it’s due consistently, but they never need a reminder or follow up. This house isn’t in great shape, so it’s mildly concerning that we don’t hear from them for months on end, but I have enough to keep myself occupied at the moment.

I plan to do walk throughs and address a few issues at some of the Richmond houses later this summer. The last time I went through some of the houses was July 2021, and there have been instances that say tenants need to be checked up on. While many houses have had our handyman in it recently, I want to be more consistent on checking on them and letting them know I care what is going on.

That’s almost $10k that I’ve paid out so far this year on rental properties, with more invoices waiting to come in.

Here’s to hoping the second half of the yard is quieter than the first.

July Financial Update

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I looked back to last year’s July to see what was going on.

We had just bought our new house, demoed the master bathroom, and started painting a bunch of the new house. We were transporting two toddlers back and forth for all the work to be done. I was also talking about a vacant house and being rid of a non-rent-payer. The tenant that moved in then caused tens of thousands of damage with a burst pipe, and now we have a new renter in there.

And now…

We had a big wind storm come through on the 2nd. It knocked down several trees, including one on our deck. We’ve had 4 companies come out for quotes for replacement, and we’re waiting on the adjuster this week.

I have a whole separate post regarding all that’s going on with the rentals, so I’ll leave that for a separate post.

Most interesting to me is that in the last year, without any major moves (like purchasing a new rental house or paying off a mortgage), we’ve increased our net worth by over $300k. Looking back at July 2021, we’re almost $900k higher than then.

Since last month, we paid out a $22k bill that was owed from January for cleaning up the house that got flooded (there were several delays in insurance agreeing to the company’s invoice), but the market increases have netted us a gain of $16k still.