Stories

Moving States: Part II

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I shared the background of our decision to move to KY in my last post. Here, I am going to break down the details of our moving decisions, mostly focused on the financials. My next post will be how we made housing decisions.

MOVING LOGISTICS

I was spoiled. Every single move I did between college and this past year was orchestrated and paid for by the government. NY to PA; PA to DC; DC to Richmond, VA. I didn’t touch a thing. Movers came and packed up all my things for one day. Then they came the next day and loaded a truck. Then they delivered my goods and put the boxes and furniture in the right rooms.

On our way to Richmond, VA, we decided to build our house, so we needed temporary housing. That also meant that we needed storage. The movers packed up our things and brought them to storage until I called to schedule the delivery to our house. I asked for one step extra that time – unpack all the boxes and take away the boxes and packing material. I never thought it was necessary because I liked having things clean and organized in boxes that could be pushed to a corner. Well, having them lay everything out on a flat surface (they didn’t put things away in cabinets and such) made me have my entire house unpacked and put away in a weekend. Yup. S P O I L E D!

Fast forward back to our move to KY. I no longer work for the agency that paid for relocation; I wasn’t taking a new job that would have made me eligible anyway; and Mr. ODA’s agency doesn’t pay for relocation, nor was he taking a new position.

So where do I begin?

  • We’re moving from one state to another, 500 miles.
  • We need storage for an indefinite amount of time, but something like 7-8 weeks.
  • How am I to pack up a house, while still needing things to live and managing an infant and toddler?
  • What’s the financial threshold for this adventure? Am I looking at 10k or 30k? What’s the itemized cost of each step for me to determine if it’s worth the money? Can I parse out each step?
  • How big of a storage unit do we need?
  • How much do I need to pack for our ‘homeless’ time? Oh, and it’s covering summer (with beach time) and fall temperatures.

It cost us $5,500. We did a lot ourselves.

I started by trying to find a quote at all the “pod” type places. Several of them required me to make a phone call. You know what’s really not easy to do with an infant and toddler? That’s right, spending time on the phone. My absolute most favorite is when there’s an automated message that I need to verbally respond to, while kids are screaming (whether positively or negatively) in the background, and the robot just keeps saying “I’m sorry, I didn’t get that. Let’s try again.” Eh, digressing like usual…

I went with UHaul. Their website wasn’t able to create my order, so I had to call. It kept claiming my goods would be stored only for the 500 mile trek, and kept trying to pick a delivery date one week after pick up. But once I called them, they were able to get it all squared away.

UHaul’s boxes are smaller, about half the size of the big ‘pod’ type things you’re used to seeing in driveways. We liked that if we ordered 8 boxes, based on their recommendation for our house size, but didn’t use all of them, they wouldn’t charge us for the unused boxes. Unfortunately for that plan, we ended up needing a 9th box. They were super accommodating; since their truck carries 5 boxes at a time and our order required two trips anyway, they just loaded the extra box on the second truck without charging us for the drop.

I had called the ‘all inclusive’ type movers before making this decision. Their quotes were anywhere from 12k to 35k. Well, once we heard that we were looking at about $4k for UHaul, it wasn’t worth the luxury option. The $4k included the boxes being dropped off and pickup in VA, shipping to KY, and storage for 2 months in KY. It didn’t include delivery from storage to our house in KY, but more on that shortly.

Mr. ODA had faith that I could pack up the house while raising children. 🙂 I did it! Also, with the help of many neighbors, I didn’t pay for a single box. One neighbor works for CVS and was able to bring home their boxes from deliveries, and several others dropped their Amazon or old moving boxes off for me. We purchased packing paper, bubble wrap (I actually liked the packing paper better), and packaging tape from Walmart.

Closing was the 18th, so I hired movers for the 16th. There were several questionable reviews about movers not showing, and I wanted the buffer to pivot if that came to fruition for us. It was $415 for 2 movers for 4 hours. They ended up coming with a trainee, so they had more help, but didn’t get everything packed. Our house was 2,850 square feet across two floors, with 4 bedrooms. The part that wasn’t factored in well was all the storage that was kept in our walk-in attic and all the things in the garage. They were able to get the house emptied, but didn’t do most of the garage. We had a friend come help with the odds and ends, but it was worth it to pay for the movers. They could get things out of the house a lot faster than if we had done it ourselves. Our movers weren’t great about not hitting the walls and being nice to our furniture (I walked in to one guy trying to move part of our sectional down the stairs by himself, and just let it slide down the first set of stairs – beautiful). Perhaps if we paid a bit more, we could have gotten a better team, but nothing broke and the worst was just paint scuffs.

UHaul came and picked up 5 of the finished boxes on the 16th, so that was nice to have them off the street in under 24 hours.

The plan was to deep clean the house on the 17th and close on the 18th. I hung out with friends on a nice day and didn’t get nearly enough done. We had to figure out where to sleep for that last night without most of our things, so we kept the kids’ cribs and an air mattress available. So on the morning of the 18th, we threw the rest of our things in the last UHaul box right before the lady came to pick up the last of the boxes around 8 am. I was so worried about boxes being there on closing day, but it worked out well that the truck driver said she could come first thing that morning to clear the rest of the boxes.

Then it was time to gather the things we deemed necessary (or unpackable in storage) for our two months before our new home was ready. We packed up the van with all these things, which took significantly longer than I expected it to. We had to be out of the house for the final walk through by 11 am, and by some miracle, our 5 month old daughter slept until we had to wake her up to take down her crib at 10:50! We were literally throwing things in the van while the buyers waited for us to get out of their way. I was disappointed in myself.

UHaul would store our things near the pick up or drop off location. I chose the drop off location for storage because we didn’t have a definitive date for closing on the new house. I wanted to be able to give a few days notice for taking our things out of storage versus waiting two weeks from notice to get to us, and having the possibility of delays (which were quite common during the pandemic).

There was a hiccup on the back end of this transaction though. We paid about $200 for the ‘box drop and pick up’ at our packing location. We couldn’t figure out why we only had a $1300 option on the unpacking end. When we arrived in Kentucky, we went over to talk to someone about it and see if we had more options in person. It turns out that their reason for not having the $200 option is because they don’t have the flat bed truck! Crazy. They had trailers to rent, but most carried one box at a time. They had one trailer that could carry 2 at at time, but then we also needed to rent their truck that could tow that weight. We had a couple of weeks to figure out the logistics of moving day and how long it would take to have to make so many trips back and forth to UHaul, which was 25 minutes away.

We rented the truck and 2-box trailer, and we hired a guy who used to work for that UHaul location to be our box runner. We had him pick up two boxes and drive them to our house. We had a team of friends and family here to unload the boxes into the driveway (luckily it was a beautiful 60 degree November day). Then while the guy drove back for two more boxes, our friends here took things from the driveway/garage and brought them to the right rooms inside. The plan seemed perfect, but it turns out that the process of bringing things inside was about 1/10th of the time it took for that guy to go back and get two more boxes, so there was a lot of down time. But hey, none of our friends were upset about down time! We paid the box runner for 6 hours of his time and gave him a tip. We had some issues because he didn’t fill the gas tank when he brought it back, so we got charged for that (which we were pretty unhappy about after giving him a substantial tip), but UHaul took the charges off our card for that.

For dropping 9 boxes, moving the boxes 500+ miles, and storing them for 2 months, we paid $4,420. Then add in the $420 for the movers on the packing end and $500 for the driver on the unpacking end. That was significantly lower than our 10k expectation!

Moving States: Part I

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In March 2020, as we all know, a pandemic hit. Well, our second child came into the world at the end of March, just a week after lock down. My family lives in NY, and Mr. ODA’s family lives in KY. So living in VA left us without family, with limited visits, and only seeing some neighbors while hanging out in yards and the street, but no child care or help.

We had talked about officially moving to KY while we spent the summer of 2019 there for Mr. ODA’s work assignment, but we decided it wasn’t the right time. We loved our neighborhood and town back home, and we just weren’t ready to leave. Mr. ODA was offered a promotion in DC at the same time, and that sealed the deal for us to stay in VA. The cost of living in NY near my family (Long Island), along with the crowded lifestyle, was not something we wished to pursue after experienced a ‘taste’ of the traffic and crowds when we lived by DC, which is why ‘moving near family’ meant KY.

On a walk one night in June 2020, Mr. ODA mentioned moving to KY again. He was working from home indefinitely, so there wasn’t anything holding us to VA (except my Ob and the kids’ pediatrician…. gosh it was hard for me to leave them!). At this point, isolated from most people because of the pandemic, the logic was there to make the move. Additionally, our mortgage was a 5/1 ARM that was coming due in January, so selling our house a few months before that was great timing.

LISTING OUR HOUSE

We built our house and moved in at the beginning of January 2016. For a new house, we had a lot of little projects that had to be completed before we could have people walk through it. When we sold our first house, we put a lot of our things into our neighbor’s basement as storage. This time around, we had to do the same, but without a neighbor’s basement as help.

There were the typical paint touchups, wiping baseboards, and moving of furniture. There were just several small projects that needed attended to (like replacing burnt out light bulbs and buying a comforter that fit our new bed), which took me about two weeks before we could get the pictures done for the listing.

We had one room that was the catch-all for mismatched furniture. We were told to give the room a purpose. I was able to get the exercise bike, desk, bed, and bookshelf to live harmoniously.

For pictures, we chose to keep a full-size bed in one of the bedrooms, but I quickly changed it to our daughter’s crib. We were afraid that if people saw a crib, they’d think the room was too small for a bed. So while, functionally, I needed that crib, I didn’t mind if they saw it during the walk through because they could refer back to the listing photos to see the bed there instead.

SOLD QUICKER THAN PLANNED

It’s hard to manage the expectation of how long the house will be on the market against how long to wait for listing it. We knew our new house wasn’t going to be ready until November. I was too afraid to wait until everyone went back to school, especially with all the uncertainty of what school would look like. I pushed to list mid-August (central VA goes back to school after Labor Day).

We were under contract at the end of the first weekend listed. They asked for a 3 week close, and we denied that. There was no incentive for us to move that quickly. We asked how long they’d be willing to push it, and they agreed to 30 days because they’d be living in a hotel with their family of 5. That was exactly 7 weeks between leaving our house and our new house being ready.

We decided to seize the opportunity and travel with that time. Since Mr. ODA was working remotely anyway, we could explore new places where he could work during the week from our hotel or AirBnB. I had one rule – there had to be two separate sleep areas because our 6 month old required her room to be pitch black for sleep, and messing with a baby’s sleep hurts mama! Our options are also limited because we have a dog.

Here’s how we had to unpack and repack the car each time!

Week 1 – We went to the beach! We grabbed a beautiful little AirBnB in Norfolk, two blocks from a little beach and boardwalk. I took the kids to the zoo one day, and we played at the school playground across the street a bunch.

Week 2 – We went back to our old neighborhood and imposed on some friends. Our daughter had her 6 month pediatrician appointment, and I wasn’t about to give up an opportunity to see our wonderful doctor again. Their family has kids the same age as ours, but their youngest was still sleeping in the parents’ room, which left his crib available to our youngest. As a bonus, they went on vacation for the week! As a form of payment for our time there, I painted their first floor. I love to paint, so I enjoyed having an activity. Our oldest got sick at the beginning of the week and his fever wasn’t breaking, so we ended up at the doctor 3 times with an eventual ear infection diagnosis. Him being sick delayed my progress, but I got it all done.

Week 3 – Bristol VA and TN. Mr. ODA took more time off during this week so that we could go hiking and explore the area more. It’s beautiful down there.

Week 4 to 7 – We went to KY to stay with Mr. ODA’s parents. By the time I got there, I wasn’t leaving until we moved into our new house. It was a lot to pack up the car, unload it all, keep it organized, live with the minimum for the two kids, and then pack it all back up again. I ended up cancelling two of our trips that we had planned. I kept one where we went back to our old neighborhood for Halloween. I wanted our oldest to play with his friend for the holiday, but then we didn’t even really see them. Our youngest had her flu vaccine booster that weekend too.

In hindsight, our quick decision to move was great timing. We knew there were bidding wars happening over real estate (our Realtor fielded 16 offers on a home in Richmond, VA the same weekend we listed!), but we didn’t know it was going to get as bad as it has where inventory is so low and house prices climbed. While we may have been able to get more for our house a month or so later, we wouldn’t have found many options for what we wanted in KY.

House prices in KY are about 8% higher than this time last year, and our area’s housing prices are 11% higher, according to Zillow. Example: Our neighbor was under contract to purchase his house in July. They had a new job offer come in, and they sold their house earlier this month for $55k more than they purchased it. That’s a 14% increase in less than a year.

House 7: Two broken leases that have worked out

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This one has been pretty easy, but we did have an interesting issue arise with the first tenant.

This is our largest house at 4 bedrooms and 1.5 bathrooms, and 1281 square feet. It’s a cape cod style house, so the upstairs has slanted ceilings, the half bath is not anything to write home about, and the HVAC struggles to work up there. The carpet on the stairs could really be replaced (but it hurts me to spend money on stairs because they’re soooo expensive compared to carpeting a room!). But the house has a huge fenced-in yard with a nice deck that’s a great selling point.

The kitchen was renovated at some point, so that’s held up well – and lets face it, who doesn’t choose baby pink knobs for their new kitchen cabinetry? But the plumbing and roof have been painful.

I’ve already told many of the stories about this house through other teaching posts, so bear with me if things sound familiar.

LOAN

The house is in Richmond, VA, and the purchase was very simple. We offered $109,000, and the seller countered with 112,500 and 2,000 in seller subsidy (i.e., closing costs), which we accepted. It was listed on June 22 at $119k, and we offered on June 25, so I’m actually surprised we got the contract agreed to so quickly.

Quick note here: after reviewing real estate contracts in NY, KY, and VA, Virginia wins. Sure there are several states that I haven’t ventured into, and this is an extremely small sample size. The paperwork is simple yet thorough, all while being in plain language. So if you’re needing a template to work off of, look up Virginia’s purchase agreement.

We settled on a 30 year conventional loan at 5.05%. We received a $200 lender credit since we closed on several properties in a short period of time. This is the house that we refinanced and received an appraisal of $168,000! We had already started with equity in the house because it appraised at $114,000 at closing.

INSURANCE

Interestingly, we couldn’t insure the house through the company that we had gone with because they have a 5 rental limit. Our agent was able to quote us through another company though, so our process appeared seamless. However, the quote was much higher than we anticipated. We went through a friend to insure it, but shortly after closing (literally a week), we were able to find an even cheaper option – that was awkward.

THE NEIGHBORHOOD

Not a category that usually gets mentioned. I discussed the neighborhood of the one house we sold already, which was because I didn’t realize it was in a higher-than-average crime area that tenants honed in on. But this neighborhood is worth mentioning.

Rentals aren’t prevalent here. In fact, many of the homes are the original owners. While working on the house when we first purchased it, the neighbor across the street approached me. He as-politely-as-possible threatened me that this is a nice neighborhood, that everyone keeps up their property, and that they don’t want any trouble. I assured him we have good standards as landlords, and we haven’t had any neighbor complaints for any of the tenants we had in our houses.

The location also comes into play for our first tenant.

TENANT #1

This house is under a property manager for 10% monthly rent.

As with most of our tenant searches, no one fits perfectly into our requirements. We offset this by a higher security deposit or having another signatory on the lease. We had two prospective tenants – one was a mother/daughter combo (an adult daughter) and both had bankruptcies in the last year; the other was a man and his family that had an eviction 7 years prior. We chose the one with an eviction. His application actually said that he “will also respect the property to the utmost.” Boy did he.

He first requested that the carpet be replaced. It was actually a reasonable request because it wasn’t the best. Here’s the carpet on the second floor. Old, bottom of the line padding; a gorgeous blue; lots of wear spots.

We decided to refinish the wood floors on the first floor because 1) he wasn’t moving in for two weeks, and 2) it would save us in the long run to put that investment into the floors instead of carpeting every few years (and risking someone completely ruining it before its useful life was up). It was $1850 and the company was able to start immediately and get it done before the tenant moved in (granted, it was the day he moved in, but it did get done). And the refinish turned out great!

He asked us for a screen door, but we said that wasn’t a necessity. He asked if he could install one himself. We agreed, as long as it didn’t prohibit our access (e.g., he can’t lock it, give us a key). This later becomes an issue because he locks it after vacating and we need it rekeyed.

This tenant had a few late rent payments and struggled with paying rent on time, but overall he was a good tenant to have. He took care of the property and let us know when he ran into issues (it’s amazing how many people don’t tell us of a problem in a timely fashion).

Just as we did on House 5, we offered this tenant the opportunity to pay rent in two installments each month. His rent was $1150 from August through February. He took the opportunity and we executed an addendum to change the rent to $600 twice a month. Again, it’s an inconvenience to us to collect two rent payments, but it theoretically should save the tenant money if they’re constantly in a position that they owe late fees (if he usually pays $1150+115=1265, then 1200 is a better position).

And then the fun happened!

I was at WORK one day, answered my work phone, and someone on the other end asked to speak to the owner of [this house’s address]. I barely used my work phone for work calls, so to receive a personal call on my work phone was very surprising. I informed her that I was the owner. She then went on to ask me questions about the tenant occupying the residence. I couldn’t answer a single question – hah! I let her know that I really didn’t know who was living there or the status of the home because I have a property manager. She was very nice and understanding, and she called my property manager.

She was with the school system. Apparently, our tenant had moved into the City public school district, but kept his kids in the adjacent county school system. It was April. I thought it was ridiculous that the school system would investigate this with 6 weeks left of school, but technically, he was in the wrong. And get this – he blamed me for it! Our nice tenant turned on us and went crazy. He claimed that he could just walk away from the house …. honestly I don’t remember his reason for it, but somehow he thought he had a case.

Virginia has a wonderful statute that says if the house is vacant for 7 days, the owner takes possession without any court interference. There’s also a statute that says we can’t collect double rent, and we need to be doing our best to rent it out if given notice. We tried to keep communication lines open with the tenant, but he was silent. We had told him that we were willing to release him from his lease obligations if we found another tenant, which we did. He was responsible for May’s rent and late fees, and we would have a new tenant move in June 1. We also informed him that he would be responsible for the leasing fee associated with finding a new tenant, which was basically considered the ‘lease break fee’ and is fairly generous ($300 instead of a standard two-months rent that’s typically seen as the fee). It kept going south from there.

On top of the rent owed, he had several lease breaches – room painting (clarification: rooms are allowed to be painted as long as it’s a neutral color or painted back to a neutral color before vacating), wall patching and painting, house cleaning, mowing, re-keying, and utilities since he turned them off. By mid-June, he still owed us $874.76. We made an arrangement with him that he’d pay a certain amount each pay check, but he failed several times. We finally threatened to take him to court, which would affect his credit score and increase the balance owed since court fees would become his responsibility. Since he had been working to rebuild his credit since his bankruptcy, we thought this would light a fire under him.

We went to court.

Court also added a 6% interest charge on the outstanding balance, which now included the $58 court fee.  

It took him over a year to pay the balance. By the time the court judgment arrived, his balance (after paying $50 here and there was $660. The court doesn’t put a timeframe or process on the judgement, but leaves it to the two parties to determine the payment schedule. He didn’t adhere to it well, but we did eventually get the whole balance paid. Mr. ODA also took this opportunity to have fun with calculating interest payments on a declining ‘principal’ balance that isn’t getting payments on a predictable schedule!

TENANTS #2 & #3

These tenants were/are much easier. The second tenant in the house had several large dogs, but we didn’t see any damage to the house. She eventually broke the lease to buy her own house in November 2020; we can’t fault someone for wanting to take advantage of low interest rates! She gave the appropriate amount of notice, but the lease was going to be broken as of 10/31, which isn’t a great time to have a rental come open. She ended up being very gracious with the situation, paid us one month of a lease break fee, and we kept her security deposit.

Right after she gave us notice, we had an old tenant reach out to us. They had moved back into town (I’ve mentioned them several times) and asked if we had a 4 bed/2 bath house available. Amazingly, we did. We showed them the house and they signed a lease within a few days.

Since turnover was fast, and I didn’t really know the status of the house, I didn’t get a chance to paint the house. All the rooms had been white except for the one room that I repainted after the first tenant had painted it lime green. The house really needs a whole paint job, and so I offered her an incentive. If she wanted to paint any of the rooms, she could knock $75 off the rent per room. So far she’s painted three rooms.

MAINTENANCE AND REPAIRS

The plumbing in this house has been horrendous. We had the tub snaked as soon as the first tenant moved in ($150). We then had issues with hot water, which required several adjustments to the water flow rates to coincide with the tankless hot water heater ($325). We had the upstairs toilet serviced ($120). Then a year later, we had to service the hot water tank again ($570). Tenants had complained that the upstairs sink drained slowly. We had attempted to snake it and fix it several times, but it never seemed to work. We finally just bit the bullet and replaced the plumbing – from the second floor to the crawl space. That work and the drywall patching cost us $1563.

Then there’s all the roof work. Shingles had flown off during a storm, so we had those replaced ($350). We also had a leak in the flat roof over the laundry room. We had a roof guy come out, and he said the roof hit its life expectancy. He replaced the pitched roof ($4135), and not the flat roof. So we’ve still had issues there that will need to be addressed.

SUMMARY

That sounds like a lot of money, but we’ve owned this house for 4 years now with our rent being double the mortgage (slightly better now too with the recent refi). When purchasing properties, any good investor is going to build maintenance and capital expenses into their numbers that determine if it’s a worthy investment. Rent cash flow wins out, and all the rest is just the cost of running our business – not to mention the $60k of appreciation we have on paper in just 4 years. It’s also worth noting that these things took up about 10 days worth of action from us over those 4 years, so most months, we just collect the rent with no other action required from us.

No property is going to be perfect, and this business relies on people, the tenants, to make the business profitable. No path will take a straight line, and being flexible to the ebbs and flows of rental property investing help make it fun too!

House 4: Small, but it works

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This little house has been made home by two families. It’s a 2 bedroom, 1 bath that is 719 square feet. While there have been a few issues with the house, it’s been pretty easy to manage because of the tenants taking great care of it.

I feel like the bathroom’s blue tile, patterned floor, and that peek at the door knob exemplifies the age of the house.

The first thing we did was remove this prison-like wall mounted sink and install a new vanity from Ikea. During my installation of the vanity, I had a good scare. The house’s orientation yields to using the back door more than the front door (and the fact that the gate at the front of the yard was padlocked and there’s no concrete walk to get to the front door). Someone knocked on the back door, but I ignored it. Then that person went to the front door (through a side gate) and knocked there. That’s incredibly persistent of someone who shouldn’t know anyone’s here. Then he went to the back door and knocked again. I panicked. I called the non-emergency police line, and two officers came out. The man had left by the time they got there, but the officers knew exactly who it was. There is a man who lives around the block that has suffered multiple strokes, but he likes to mow everyone’s grass, so he was looking to see if he could mow ours. While innocent, I still won’t be answering any doors while I’m working on a house alone though.

LOAN

We locked the loan at 4.95% and 0 points. We also received a $200 credit in closing costs due to closing on several houses in a short period of time. Our attorney also lowered their fee from $395 to $350 due to several closings. It never hurts to ask if there’s a discount, especially when we’re a multi-repeat customer!

We closed on the house in June 2017. The purchase price was $63,500, and we put 20% down. We paid off this loan in January 2019.

TENANT SEARCH

We listed the house for rent through HotPads, Zillow, and Trulia. We received a lot of interest. After setting up showings for another house, we learned to do more of an “open house” style showing. It’s amazing how many people confirm a showing time and then don’t show up. I first sent everyone who contacted me an “Initial Interest Form.” It was used as a first-pass look at their income, credit, and whether they disclosed a felony and/or eviction. I still told them about the open house schedule, but the future use of this form will be to weed out non-qualified people before we set up showings.

On the form, we list our standards.

I shared in the email when I sent the form that I would be at the house from 3-5pm on a Saturday for them to come see it. If they told me they couldn’t make it, I responded that I would make another time available pending the results of this open house.

Based on the interest forms received and being one of 3 couples to show up, we selected a couple that was most qualified. They requested to move forward with an application. We utilize SmartMove, a tool we found through Bigger Pockets, to screen our tenants. This process allows the tenant to provide personal information directly to the website, pay the entity directly, and eliminates us as a middle man. We also share that the application fee is non-refundable, and that’s why we give an Initial Interest Form to be filled out first, which is their opportunity to disclose any information that would disqualify them, causing them to ‘waste’ their application fee.

In our case, the background and credit check revealed that one of the individuals filed Chapter 13 bankruptcy. Upon further research, Chapter 13 is used to restructure debt. It wasn’t that she had delinquent accounts, and it appeared after asking her to explain, that this was a proactive approach to managing her debt from a divorce than an inability to pay debts. Since they had already paid their two application fees, we felt we’d take on this risk and rented to them. To mitigate our risk, we required 2 months of rent as the security deposit.

They lived in the house for a year before he graduated grad school and moved out of the area. However, at the same time, she had a family friend looking for her own place. We ran her background and credit check, and we were able to approve her easily. She took over their lease term in the Spring of 2018 and has been there ever since. We haven’t raised her rent since lease inception because at $795, it’s over the 1% Rule, and it’s full cash flow since the mortgage was paid off 2 years ago.

Even better, the couple that moved away from the area came back recently. They reached out to us for a bigger house to rent, saying they had such a terrible experience with their last landlord and would only rent from us again. We were actually able to accommodate exactly what they needed, and now they’re in House 7. While at this time I haven’t discussed our 7th house, I did mention their story in the Tenant Satisfaction post.

Treat your tenants fairly, and even give a little where you may not want, and it’ll make your life much easier.

MAINTENANCE AND REPAIRS

The house has a stackable washer and dryer, but it’s actually on the exterior of the main building in a little closet-type addition. It is unfortunate that an individual needs to go outside the house to do their laundry, but I suppose it’s better than having no hookups and going to the laundromat. Remember, the house is only 719 SF! Well, that little closet wasn’t well insulated, and in February 2019, we had a very cold two weeks where we endured several pipes bursting or freezing across our rental portfolio. The washer line froze. The fix was just to wait for the thaw, but we did add insulation to the closet to help prevent it in the future. Later that summer, the washer actually stopped agitating, and we replaced the whole stackable unit. The frustrating thing about stackable units – even though the dryer was perfectly fine, it’s all one unit so we had to replace the whole thing.

The furnace drain line was frozen in January 2018, so we had a plumber thaw it. It happened two weeks later again, and so the plumber installed heat tape around the drain line and sealed it.

We dumped new gravel in the driveway area. The gravel had become muddy, and we saw it as an easy fix to make the tenant happy and improve her experience. Plus, she said she was going to do it, but we felt it was our expense to incur, not hers.

We’ve had long term plans to replace the bathroom, but the contractor we met with in October still hasn’t given us an estimate. It’d also be tricky since the house only has 1 bathroom and she has a toddler living there too. The tub was painted before we purchased the house, and it hasn’t held up to the last 4 years of use, so we see the benefit in fixing up the bathroom, but we just haven’t been able to tackle the logistics yet.

Our tenant pays us every month and doesn’t ask for much. She’s made it her home, which is a good sign from a tenant. Our cash flow being $795 every month (minus semi-annual taxes) with very little repairs and no mortgage is a great scenario.

House 5: Bought and Sold

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This was a mess. I learned my lesson to research each property individually and not to make any assumptions. I also learned my lesson to hold true to our standards and expectations for a renter. We owned this house for a year and a half, but we learned a lot about tenants and the selling process. Hey, every struggle is a learning opportunity for next time, right!?


Mr. ODA showed me House 6 first (5 and 6 closed at the same time, and on my numbering list, this one came second… so try to overlook this awkward numbering!). I researched the area and the house’s history in detail, and I decided that it was worth pursuing. Very shortly after that, he approached me about House 5. The house was in better condition than House 6 and was literally only half a mile away. I assumed it was in the same neighborhood. I was wrong, and that’s where things went downhill fast.

LOAN

This house was so cheap that we needed an exception approved to get a loan. The purchase price was $60,000, which means a loan with 20% down is $48,000. The cutoff for even approving a loan with our regular lender is typically $50,000. Since we were below that threshold, we were ‘penalized’ by the rate.

I covered the closing snafu in the House 6 post, which also highlights the decision-making on the loan terms. Since this house was below that $50k threshold, our options were: 5.125% with a $200 credit or 5% with no credit. The higher interest rate would cost us an additional $1300 in interest, which isn’t offset by the $200 credit, so we chose the 5% rate. Hindsight: If we had known we would sell it just 18 months later, the credit would’ve been the better choice!

We purchased the house in July 2017. We immediately started aggressively paying towards the mortgage since it was the lowest balance and the highest interest rate.

We rented the house for $775, which far exceeded the 1% Rule.

WORK ON THE HOUSE

We did a lot of work in the yard. Here’s what the house looked like at some point before we owned it. It’s cute!

While it was under contract, the house sat vacant, so there were a lot of overgrown bushes, flowerbeds were filled with debris and no remnants of flowers having lived there, the lawn hadn’t been cut in a long time, and the tree in the front left had been removed at some point, leaving behind a mound of a stump and mulch that also collected debris. It’s a shame, and I kind of wish we had brought this little 2 bed/1 bath house back to life like it was in this picture. But I digress. Although this picture shows that the previous owner took care of the property, and that’s what attracted us to the purchase.

The floors were in immaculate shape, and the kitchen was quaint, but in decent shape. We purchased a new refrigerator before we could list for a tenant.

The bathroom needed a lot of help, but we didn’t want to overhaul it. The medicine cabinet wasn’t working anymore and the glass was cracked, so we wanted to replace it with just a mirror that covered the old medicine cabinet hole. Interestingly, we found a stash of 100s of razors behind it! (Apparently this is a thing from times gone by. You finish your blade and then you shove it behind the medicine cabinet for it to reside in the wall for all eternity.) We had several plumbing issues in the house. The drain pipe for the tub had multiple kinks in it, which caused the water to drain slowly and be more easily clogged. This would have been a major overhaul to get new plumbing installed in a way that was more direct.

The electric in the house was in need of work. We fixed quite a few electric-related-things while we owned it, but re-wiring the house was a major expense that would’ve come due in a few years.

TENANT ACQUISITION

The house was in great condition, had a big lot, was in a located close to the downtown area, and was on several bus routes (I even had a bus driver stop and ask me what the rent was on the house while I was working out front). It seemed like a great investment. We had several showings to qualified individuals….. who then went home, researched the house, and saw that it was in the highest crime area on Trulia’s crime map.

After sitting on the market for 5 weeks, we lowered our standards. There’s a reason you have standards as a landlord – it’s because if you select the right tenant, you’re saving yourself time, money, and headaches in the future. Here’s the email from our property manager. There are multiple red flags, and yet we gave her a chance.

The prospective tenant provided us with an employment verification letter showing that she had just started a new job, her most recent pay stub corroborating the employment verification letter, and wrote a decent introduction in her application. Between it being 5 weeks with no tenant and it now being mid-August (with it harder to rent in the Fall), we overlooked her credit score of FOUR HUNDRED AND FORTY EIGHT (448) and SEVEN (7) accounts sent to collections. I don’t recommend you do this. Oops.

EVICTION

This is the fun part to recount. It’s detailed, but I think it’s interesting.

RENT COLLECTION

She moved in August 2017. By December 2017, we already had enough issues that she wasn’t going to be trusted going forward. We’re very flexible landlords, and we’re happy to work with you on any issues as long as they’re communicated up front and timely (meaning, if we have to continuously reach out to you for rent, you’re not in a position to ask for favors).

We had allowed PayPal to be used to pay rent, but every month there was an issue. She either sent it in a way that incurred fees (after being told that she would be responsible for such fees) or it was sent in a manner that caused PayPal to hold the funds and not immediately release them. After December’s rent was late, the late fee wasn’t paid in full, and there were fees taken out by PayPal, we cut her off from electronic payments. Our property manager informed her that going forward, all rent had to be received by her office (either by mail or drop off) before the 5th.

Speaking of flexibilities – we noticed that she needed to send us rent based on each pay check, versus having all the rent money at the beginning of the month. She was paying us a late fee every month. Her rent was $775, and her late fee was $77.50. That meant every month, we were collecting $852.50, which really wasn’t necessary. We offered a change to her lease terms – rent was due on the 1st and 15th. As compensation on our part, rent would be increased to $800, split into two $400 payments. However, if rent was late, the late fee was now 10% of the late payment ($40) or up to $80 if she was late on both installments. She agreed to this, as it saved her money each month and set her up for success by being able to set up a system with each of her paychecks. We didn’t like that our relationship with the tenant had come to us hounding her over money, so we thought this was the best path forward for both sides of the party. Here’s the addendum to her lease.

And yet this didn’t change anything!! The addendum was signed at the end of January 2018. She paid February’s 1st $400 late. Then she didn’t pay February’s 2nd $400, and we had to reach out to her several times before even getting a response… after she also didn’t pay March’s 1st $400.

Our property manager filed unlawful detainer (eviction) with the court, and that got the tenant’s attention. She then had to pay the balance due, as well as the court filing fee, before March 30th (court appearance date) to dismiss the court action. She showed up to court with the cash to pay and then everyone just went home. You can’t evict someone who has paid in full, even if the process of collecting rent was unnecessarily burdensome.

And then came April. There was another story about a medical emergency and a new job on the books. We had agreed to a new one-time schedule for April’s rent payment, and she missed those deadlines and was incommunicado. We sent her another default notice on April 25. Note that this medical emergency was for her “husband.” This is the first that she had implicated herself that someone may be living in the house other than her and her son. She paid her balance owed on May 4th.

On May 8, she was given another eviction warning notice for lack of May rent (the 1st $400) and gave no response to requests for information on when to expect rent. After continued lack of payment after that notice, she was served with another eviction notice. On May 17, she was given 30-days notice to vacate the premises by June 17, 2018 at 5:00 pm. But then she paid in full and on time. We then changed her lease terms to state she was on a month-to-month basis and she would be granted 30 days notice when we (or she) decided to terminate the lease agreement. It was signed on July 16.

Guess what? She didn’t pay September’s rent. At this time, we also addressed her husband.

She was married when she applied, but we didn’t know. Just now as I was looking back through our files to write this post, I saw that her pay stub she used for employment verification said that she was filing her taxes as married. I hadn’t seen that before. In all our visits to the house, there were always other people there. There was one man that seemed to be around 90% of the time. We overlooked it, but our lease did stipulate that anyone who stayed for more than 2 weeks was required to pass a background check and be on the lease. I strongly suspect that this individual was not going to pass a background check, which is why it was never disclosed to us that she was married and another adult was living there. Our property manager informed her that only she and her son were on the lease, and that if anyone else was living there, they had to be on the lease. She asked if we were referring to her mother-in-law visiting, our property manager said that it appeared to be her husband was living there, and then she ignored us.

We gave her our 30 days notice on October 5 to vacate, meaning she had to be out by November 5. Our property manager reached out to her on October 26 to see if she would be out earlier and set a time for key pick up. The tenant nonchalantly stated she wouldn’t be able to make it out by the 5th and she’ll be out by the 9th. Umm, excuse me, ma’am, but that’s not how this works. We held strong to the 5th and she lost it. Our property manager said that her lease is over on the 5th, and if she was not gone by then, the court fees would be her responsibility for us to get the court and local police department involved for her removal. She got angry and claimed that we didn’t handle the rental well at all, that we couldn’t charge her any court fees, and that she should charge us for not being able to use her tub because it was clogged (guess what on this one? The plumber removed things like a dental floss pick from the drain, immediately making it her fault (and at her cost) for said clog). She then said: “Lets just hope your (sic) as speedy with my deposit as you all were with terminating the lease.” I laughed out loud on this one just now. We should have terminated her lease an entire year before this discussion happened, but we kept working with her! Hysterical! Gosh, and to think this wasn’t our worst eviction process (more to come :)).

SELLING

A friend-of-a-friend was attempting to purchase a house in the same neighborhood as this house, and they ran into multiple issues causing them to walk away from other deals. Mr. ODA approached him with an opportunity to sell this house, which had similar specs to the one that they were pursuing. The buyer spoke to his wife and father about the deal and agreed to move forward. Of course, this deal was not easy.

The contract was ratified on October 31, 2018. We didn’t close until January 8, 2019. Our typical close time on our purchases is 4 weeks. We’ve done faster, and we may have done a bit longer if the time of month lined up better for our finances, but over 2 months was horrendous. Since our tenant was moving out on 11/5, and the closing was expected to be no later than November 30th, we didn’t pursue finding a tenant.

The appraisal was late being ordered, which was somehow allowable. Then it came in at the beginning of December at $65,000; our contract was for $68,000. We split the difference ($1000 from the buyer, $1000 from the seller, $1000 from the agent who was dual representing).

On December 18, our Realtor finally pushed back on the buyer’s side of the transaction to get things done. But it was Christmas time now. With so many offices closing for the end of the year, we weren’t able to get a closing date until the first week of January. The buyers were signing paperwork from Pennsylvania, which caused more delays because of having to send the paperwork back and forth for everyone’s signatures.

We sold in January 2019 for $67,000, after having purchased it for $60k just 18 months earlier. While this seems like a great deal, it’s not an automatic $7k in our pockets. You need to account for our closing costs from the purchase and sale (about $6,500), loss of rent for two months while trying to close the sale and the 6 weeks of no tenant when we purchased it, utility costs associated with vacant times, and costs to fix things around the house during our ownership. However, during that time, we had a tenant paying our mortgage (covering the loan interest and paying down the principal), and we were collecting more rent than projected because of her continued late payments.

1031 EXCHANGE

We made the decision not to pursue a 1031 exchange on this house. A 1031 continues to defer the depreciation to the next property, and it allows capital gains to be deferred. Based on current tax law, it can be done infinite times. However, there are extra lawyers and fees that come into play, so it becomes worth it when you have big dollars at stake, and that you have another property to purchase quite quickly after selling the first one.

The appreciation on the house was minimal given that it had only been 18 months since purchase, we had two sets of closing costs to add to the cost basis, and we hadn’t earmarked a place for that money to go upon selling. Plus, the cost of an intermediary would continue to eat into the “profit” versus tax paid, so we just went ahead and planned to pay capital gains taxes on it. Unfortunately, since we had depreciated the structure and the fridge over the prior 18 months, that paper money had to be brought back into the fold when calculating our taxes the following April. That’s several thousands of hidden money that is easy to forget about.

Depreciation is a great tax break when you own the property. The IRS assumes the value of your asset is being reduced by wear and tear and father time. This is true. It’s why if a landlord neglects the property and isn’t active with maintenance, renovations, and other replacements, the property will turn into a trash-heap in time. However, when you sell the property, you show the IRS that it in fact did not do that. If someone is willing to buy my property for more than I bought it for, then it obviously didn’t depreciate to a lesser value. I have to pay the IRS back for the depreciation assumptions that I was allowed to make over the time I owned it, plus pay the tax on the actual profits. Bummer, but logical.

In summary, we bought a cheap house and got a poor tenant. We had a TON of headaches with that tenant. We had to do a few house/yard projects over the ownership life of the property, but nothing worrisome and not already built into our numbers. Somehow, we made it work that eventually the tenant always paid up and then some (late fees). We made mistakes, we learned lessons. We figured out a set of streets to avoid for future purchases, learned how to sell an investment, and learned how to file taxes on an investment property sale. The story is fun to look back on. I’m glad we experienced what we did. But I don’t want to do it again.

House 6: Easy Peasy

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This is probably our easiest house to own; the closing process was the hardest part here. We closed on House 5 & 6 at the same time, so I’ll cover the closing story here because House 5 has a lot else to be said when I write out that whole saga.

TENANT

This property has a property manager on it (10% monthly rent). She processed a couple of applications at the onset, and it took 2 weeks to find the tenant. The lease started on August 18, 2017, and that’s been the same tenant in the house to date.

Rent is $850 per month. She pays on time, and it’s usually early. She just asked about her renewal, and we decided to keep her rent at the same price, even though it’s the start of her 5th lease term. Our cash-on-cash return was ahead for the last 4 years, so even though our taxes have increased by $400 since we purchased the property, we decided it was best to keep the tenant than to get a few more dollars per month.

She asked if she could paint the kitchen cabinets that were definitely old, and we figured they couldn’t be made any worse. When a tenant wants to make your house their home, it’s most often is a sign they make taking care of the property their priority, and that they want to stick around for a while.

We had to treat the house for ants over this last year, but the only real issue we’ve had on this house is that the main sewer line had to be replaced due to corrosion and tree stump intrusion into the pipe. The poor tenant had her toilets backing up into her house. It was $4,000 to replace the line from the street to the house. Honestly, I expected it to be more.

LOAN DECISION

Option 1 – 20% down payment – conventional 30 year fixed at 4.95% with 0 points
Option 2 – 25% down payment – conventional 30 year fixed at 4.7% with 0 points

We weighed these two options for our loan (purchase price of $66,000). The difference is an increase of $3,300 in down payment to save $5,700 worth of interest over the life of the loan. Being that we closed on several houses in a short period of time, we chose Option 1. Having cash for the down payments and closing costs of the other houses was more important than the marginal savings in interest of putting 5% more down.

We’ve been paying down this mortgage. At the time of our decision on which house to pay extra principal towards, this was the smallest loan amount with a relatively high interest rate. We started paying extra towards this mortgage in October 2020. To date, we’ve paid an additional $35,500 towards principal, leaving a balance of just under $14k.

CLOSING

During the Spring and Summer of 2017, we saw a lot of houses. We also made offers on a lot of houses that didn’t end up going anywhere, either because there was no consensus on a purchase price or because the home inspection was unsavory. We closed on House 4 at the end of June, walked away from a deal on one house due to a home inspection issue, and then closings on House 5 & 6 got lost along the way by the attorney’s secretary. We worked with a specific attorney who we had a great relationship with, and who eventually helped us with a difficult purchase (see the story for House 8), but this was a hiccup.

The attorney’s office let us know they were unaware of these two closings around June 20th (in reality, they just missed the ‘all clear’ to move forward with a title search, but they were definitely made aware of them), which left us scrambling. Our rate lock expired July 7, and the secretary responsible for filing all the paperwork was taking her vacation the week of July 2. Since she was taking the week off, our attorney scheduled a surgery of his for the same time, so the office was closed. She said she would find a way to make it work, but then we didn’t hear from her and had to reach out to the attorney himself. Here’s that email, outlining all the details.

It wasn’t until June 30th that our attorney confirmed he was able to hand off our closing to another attorney’s office. We had a few questions about their fees, since we explicitly stated that we didn’t want it to cost us more because we had to change our closing location, and then the secretary there got defensive and gave us an attitude. I was quick to call her on it, explaining that we just wanted to better understand the break down of what they put on our closing disclosure. She backed down, and then we had an awkward interaction a few days later when we showed up in her office to sign the paperwork. It’s interesting how people don’t understand that writing in capital letters can come across as rude. Turns out this other firm was an old law school friend of the attorney we normally use, and they worked out a favor among themselves on the fees to ensure they didn’t lose any future business from us.

At the end of the day, we closed on the houses on time and without costing us anything extra, but it wasn’t a stress-free path to get there.

Luckily, this house has been easy to manage and the tenant has worked out perfectly. Our rent at $850 far exceeds the 1% Rule; with a purchase price of $66,000, our monthly rent goal would be $660. Tax assessments have recently risen given that the local market has appreciated substantially, so we will consider a rent increase in the future. However, at this time, having a long-term tenant on a house that has hardly any issues is more important than risking a rent increase and having her leave.

House 3: Quick story

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Quick post about our 3rd investment property purchase. After we closed on House #2, the seller said he was interested in liquidating the house next door, which was a mirror image of the house we just purchased. The story here is how the offer was made.

We agreed to purchase for the same bottom line as House 2. There was some confusion about what “bottom line” actually meant, where we meant it should account for our side of the transaction not using a Realtor. It took us over a month to go through the financials and have an agreed upon purchase price.

We purchased House 2 for $117k with $2000 back in closing costs. Our first offer on House 3 was $113,400. The selling agent countered that he came up with 117,000-2,000-1,170 (commission to our agent on that house) = $113,830, but he had to forward the offer to the seller. Then we received this from the seller:

The selling agent agreed that Mr. ODA’s math was closer to accurate than the sellers, and that if it came down to a few hundred dollars difference, he was willing to eat that from his commission since he didn’t have to pay to take pictures and list the house.

And so here’s the final response from Mr. ODA, and a view into how his brain works. He never fails when it’s math.

He paid 4% commissions to agents on the last purchase. That 4% was derived from a $117k sales price, which equals $4680. That $4680 gets subtracted from my funds at sale, or $115k. $115,000-$4,680 = $110,320. Thus his “net” that he “walked away with.” If that “net” were to be matched on this price, you would take $110,320 and divide it by 0.97 which would equal $113731. As a check, if you take 3% of $113731 it is $3,411. Subtract $113,731 from $3,411 and you get $110,320 – the same ‘take’ as he got from 1718. An arbitrary reduction in price of just Krissy’s portion of the commission is incomplete, as your 3% is no longer equal in each transaction. The way your math works, his walk away is $113830 less the 3% = $110,415. That is more than he took from 1718. Since I know that Mike is willing to “walk away with” $110k, I offered a purchase price that, when reduced by your 3% commission, comes to $2 shy of $110,000, his stated in writing goal for this transaction. 

We paid $113,732 for the house. 🙂

TENANTS

This house has had the same tenants since we purchased it in 2016. We raised their rent by $50 in 2019, and we expect another $50 increase upon their renewal in a few months. The house has appreciated greatly since we purchased it, which has caused our taxes to increase from $750 twice a year to now $870 twice a year), which we need to account for in the rental income of the property.

They take good care of the house, and they actually border on being too cautious about maintenance needs. We’ve had several issues with the plumbing, which has culminated in it being their children putting things where they shouldn’t be, which means the cost is on the tenant because it’s not routine maintenance.

The tenant replaced a stove and refrigerator, at their expense and with the understanding that either they leave those behind or replace them with reasonable, working appliance. For the stove, they sought approval from us to upgrade their stove to something that’s more conducive to his culinary expertise. We told them that they could replace the stove there, but that a working stove must be there upon their vacating the unit. About a year ago, we were there for a maintenance call and noticed an upgraded refrigerator, which they didn’t tell us about. We again told them that since we provided a refrigerator with the unit that a working one must be put in its place when they vacate.

This is the house that we installed a backsplash in the kitchen. The tenant said that he cooks a lot and there’s been grease splatter that’s been hard to keep off the flat-painted wall. We agreed that a backsplash is better for the longevity of the house. There were several options available, so we even let the tenant pick from a few samples. We did the peel and stick style, so we saved on cost and labor, but accomplished the goal of an easy-to-clean surface.

Twice, they’ve reached out to us about a rent-to-own offer. We aren’t interested in selling because our financial goals require a month-to-month cash flow, this house is newer and still in good condition, and we have a low rate mortgage on it; but knowing how much the house has appreciated, we may be interested in a 1031 exchange option if the offer is right.

House 2: The Exclusivity Agreement

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House 1 was purchased from a family member because we saw an opportunity when they were getting ready to sell their townhome. House 2 was purchased because we were looking for a way to make our profit from the sale of our first home to get to work for us. While in the process of purchasing House 2, the seller said he was interested in liquidating the house next door, which was a mirror image of House 2, and so that became House 3. Both House 2 and House 3 came with tenants, which was a big advantage, but delayed a few lessons in rentals for us.

After we sold our house outside of DC, we moved just outside of Richmond, VA. We spent a few months looking at the neighborhoods and analyzed the markets available in Richmond. I was more interested in the college area, where it’s a market I knew well, having been a college kid who rented in an old house that was sectioned into apartments. Mr. ODA was more ambitious (in my opinion), looking into neighborhoods that families would rent in. Many investors are looking to rent in areas of Richmond that fit the quintessential Richmond mold (e.g., walkability to restaurants and shops, bike routes). However, these houses don’t come close to hitting the 1% Rule.

We’ve purchased several houses on the east side of town, and they’ve worked out very well and most don’t have turnover. The value of House 2 since we purchased it has increased by about $70k as the neighborhoods in the area continue to decrease crime and increase value. Both houses are about 13 years old, 1200 square feet, and have 3 bedrooms and 2 baths. All of the rooms except bathrooms and kitchen are carpeted, which is something we’ve since tried to stay away from.

THE EXCLUSIVITY AGREEMENT

After we saw House 2 and wanted to make an offer, our Realtor relationship went downhill. We had a Realtor for our home purchase when we moved to the area, and we continued the relationship to have access to the MLS. After we purchased our home and started looking for rentals, we soon learned that our Realtor 1) had an agenda to get the most commission, regardless of the best deal or our interests, and 2) kept pushing areas she knew versus areas we were interested in. We had made it known that we wanted to buy several properties, and I believe by the time we wanted to make an offer on a house, she realized we weren’t looking to further this relationship after this deal. Since she had shown us a few houses, we expected to see this deal through with her. That’s when the straw broke the camel’s back. We received the offer to review, and it came with an exclusivity agreement.

An exclusivity agreement is a contract established by the Realtor to protect their interests. If the client signs it, then it means that the client is committed to that agent for the terms in the agreement (e.g., a single purchase, a period of time). We hadn’t needed one in Fairfax, and the one we had for our personal home contract covered a month’s time. When we received the contract for House 2, the exclusivity terms were until October 4, 2016, from the date of the contract, which was May 4, 2016. We requested the date be changed to match the “close no later than” terms in the contract, which was June 17. That’s when the bs-ing commenced. I’m sure the average buyer wouldn’t have noticed nor cared. We saw right through it, and she kept digging in deeper with holes in her story and guilt.

First, she claimed that she made it 6 months (although it was 5 months) so that it gets through closing and we didn’t have to sign again. We countered with three pieces of logic: 1) the field can accept an address, so change it to the house’s address to cover us for the entire time it took us to get to closing, whenever that may be; 2) the exclusivity period on our personal residence’s contract expired long before we actually closed (because it was a new build, and the contract was signed before construction began), but we never had to re-sign an agreement; and 3) we never experienced a 6-month closing on a routine purchase.

Instead of addressing that the field could accept the house’s details rather than a period of time, she said: I’m committed to helping you guys look for houses and make offers, are you committed to working with me? Red flag. When we said we wanted it changed to the house address, and that we didn’t mind signing on for each property we made an offer on, she furthered the guilt with: We have know each other for almost a year and I honestly didn’t think it would be such an issue. If you are not willing to sign it I am not going to be able to work with you. If it’s not supposed to be a big deal for us, why is it a big deal for you/your broker?

One of the first things we learned in the real estate market was to not sign an exclusivity agreement. It eliminates your rights as a buyer and ties you unnecessarily to an agent. On the Realtor’s side, I understand that a lot of time and effort goes into working with clients, and there is a possibility that one Realtor shows a client a house, but that client uses a different Realtor to sign the contract, which causes the agent who showed the property to lose the commission. However, I believe that if there’s a good relationship with the Realtor and client, it shouldn’t need to be in writing that they’re committed to each other. I also don’t believe that it’s routine that a Realtor shows several houses to a client, and then that client finds someone else to make an offer. I was also surprised that it’s at the contract stage in the process, and not at the showings stage.

When she wouldn’t write the offer without us signing an unnecessarily long exclusivity agreement (again, we were willing to sign it as associated with this offer/property), we called our old Realtor and asked if she could write the offer for us even though she didn’t cover that area. (An Agent’s license covers the whole state, but typically their access to the MLS is confined to local metro areas unless they want to pay for other regions.) She wrote the offer for us. She also introduced us to a loan officer who we have used for every property purchase since then, and recommended to others.

EXPENSES

This house is relatively new, so we haven’t had any major expenses. We had a couple of HVAC service calls, one was a legitimate concern and one was a misunderstanding by the tenant on how it works in extreme temperatures. What we haven’t paid for in physical house repairs, we’ve made up with in learning new things about tenants.

TENANTS

We had a tenant move in right before we closed on the house. She had gone through a divorce and was living on her own. At the end of the year, she got back together with her ex-husband and moved out. We touched up the paint, cleaned the carpet, cleaned the kitchen and bathrooms, and then listed the house for rent. We chose two ladies, one of which had a criminal record for forgery a few years prior. Other than that, they were the best qualified financially.

Our only issue in the first year was that they had a ‘friend’ look at our HVAC unit. We told them that it’s not their property, and had anything been wrong, it would have been on them to fix because we didn’t authorize tinkering with our very-expensive property. The issue was that it was 100 degrees outside, they had the thermostat set at 60, and it wasn’t getting to that temperature. That’s not surprising. Our technician went out, checked the unit, and explained to them that when it’s that hot, you can’t expect it to get to such a different temperature in the house. He suggested using fans.

They moved in June 1, 2017 and one of the ladies is still there.

At the end of their second year, we increased their rent by $50/month to $1100. This is still under market value for the house, but not having to turnover the unit was more important than a drastic increase in rental income.

In February 2020, we learned a new aspect of the law – domestic disputes. One of the ladies reached out to us and requested to be released from the lease because she had a restraining order filed on her roommate. We researched the requirements associated with restraining orders (because the two she gave us were expired) and then her rights as it related to being a tenant. She had paid her portion of the rent each month, so we weren’t aware of issues. We released her from any responsibility immediately and notified the roommate. Per Virginia Code, the remaining tenant is responsible for the entirety of the lease from then-on. We gave her the opportunity to vacate the property within 30 days if she could not pay the full lease amount going forward, but she chose to stay on the property.

The world shut down a month later. Other than an issue here and there with our other properties, this one has been the most affected. She doesn’t communicate up front anymore when she won’t be able to have rent on time. We received a letter from her stating that she had been furloughed, but things in the letter didn’t look professional and piqued my interest (recall the forgery charge). I called her employer who informed me that her hours were cut, but she was not furloughed; the woman who answered the phone sounded exasperated and indicated she had explained this to our tenant several times. I informed the tenant that I had done an employment verification and that we could be flexible, but rent was still expected. Then a few months later, after she didn’t pay rent or tell us what was happening, she claimed she couldn’t pay rent because of an issue with a check showing up. We requested her employment information again, and I verified she was fully employed. When I asked her what was going on, she stated that she wasn’t required to tell me where her rent was coming from and whether she was employed didn’t mean she could pay rent. Fun.

Then, a few months later again, I received an email from the Commonwealth of Virginia asking me for my tax identification number and other information because our tenant had applied for rent assistance. I was confused because the rent assistance program was for unpaid rent balances, and she was fully paid. I watched the rent assistance program training and attempted an application myself so that I could see how the process works before I questioned anything more. I verified that the program was indeed for past due rents and couldn’t be requested for future rent. I contacted the State office to gather more information, and the tenant had submitted that she didn’t pay January 2021’s rent, which she had. The State made a note in her file. I informed the tenant that the program was for past due rents, which she had none, and that she was not qualified for such a program, but we were willing to work with her if she had any problems paying rent timely in the future.

Each time she’s not paid full rent by the 5th of the month, she has paid rent in full before the end of the month. After she took full responsibility of the property’s rent and lease, we had her sign a new lease with just her name. That lease ends on June 30 this year, and we’re currently decided whether we’ll offer her another year at an increased rate (last increase was 2 years ago) or we’ll request her to vacate the property.

2020’s Expenses and Activity

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When people talk about having rental properties, usually the first thing we hear is, “I don’t want to hear about a clogged toilet at midnight.” Does your toilet clog at midnight? No. So why do people think that tenants have issues that you wouldn’t typically see in your own house? A tenant can’t expect service faster than you’d get on your own property.

Even when there’s a month that requires a lot of our attention to be on rental properties, it’s still always worth the income/expense ratio. 2020 was a year of big expenses. However, I kept the perspective that we had several properties that we didn’t even hear from, and this was just one year of 4 so far.

Here’s a look back at what happened with our rental properties in 2020.

House #7 required a roof replacement. We have dealt with leaks since we purchased the house, and the time finally came that the replacement was more cost effective. This house also required HVAC repairs and plumbing replacement. Since we purchased the house, we had issues with the upstairs bathroom sink not draining properly. After several attempts to unclog it, our plumber finally made the call – it wasn’t a matter of cleaning a clog, it was time to replace corroded copper pipes… from the second floor to the crawl space. And so we did that. We then had to pay someone else to repair the drywall. All together, this house cost us $7,600. However, about $4k of that was the roof, which has to be depreciated over 27.5 years, so we only claim about $75 of that cost this year.

House #1’s roof has also troubled us from the start, but it’s under HOA control. We had a leak that was bad enough to require the HOA’s attention. It was a multi-week process to get them to even acknowledge me, and I have no intention to ever own a townhome again. I like having more control over my property than being in a position to hound an HOA to address a water-related issue as I watch more rain in the forecast. In the end, they repaired it, but we’re responsible for the drywall repair, which was $76.

House #6 required the main sewer line from the street to the house to be replaced, which was $4k including the scoping trip to put a camera in the pipe and see how deteriorated it was.

We had quite a few HVAC issues this year, after only having 1 issue on all our houses (well 2, but that second one was someone driving over our unit and insurance covered it). We had House #3 require a new fan, which was $635. House #9 had an entire HVAC replacement at $5k, depreciated 27.5 years. House #12 required HVAC work at $500.

We had to replace a dishwasher, stove, washing machine, and refrigerator among the properties as well. These were the major purchases and don’t account for several smaller plumber and electrician trips that were needed among the properties.

On the positive side of things, we paid off one loan, paid $23,500 paid towards another, and refinanced a property (reducing our monthly payment by $104).

Of 12 properties, we had to turnover 3. Turnover is the most time consuming to us personally because it requires our attention to touch up paint, fix things, order appliances, and coordinate any other maintenance issues. Then we need to handle listing the property and showing it when we don’t have a property manager, which was the case for 2 of our properties.

In March, we had the tenant at House #11 request a renewal of their lease. A couple of weeks after signing the renewal, they requested to be released from the lease because they were moving to another state. We worked with them, for a fee, to be released from the lease, and they vacated the house as of April 30. I had to repaint, clean the bathrooms and kitchen, fix a few things, and clean the carpet (which was only a year old at this point). We listed the house, had several inquiries, and had it rented on May 7.

In September, we had the tenant at House #7 request to be released from her lease because she was buying a house to take advantage of low interest rates. The Fall isn’t a good time to be listed a house for rent, but it’s hard to not help someone help themselves like that! We agreed to release her from the lease for 2 months worth of rent. Shortly after that agreement, an old tenant of ours reached out asking if we had something coming available in October or November, and this house fit her request perfectly. I met her to show her the house and had a November 1st lease signed the next week. We asked the new tenant if she could move out before October 31st, and we would refund her for the days she left early. We spent two days touching up paint, fixing an old water leak patch (the roof had since been replaced by the drywall work in the laundry room hadn’t been addressed), and cleaning the house. Our paint touch up was far from perfect, but we didn’t have time to repaint the whole house. I offered the new tenant an incentive of $50 per room and $25 per paint can if she wanted to paint herself, and she actually did 3 rooms so far.

The final house that had turnover is managed by a property manager. Our house was the first the tenants had rented, and they didn’t quite understand all the details of having to give notice that they were leaving. We worked with them while they went back and forth deciding if they wanted to renew or leave. While our lease stipulates that we require 60 days notice if they plan to leave at the end of the lease, we wouldn’t typically post the house for rent more than 3 weeks out. They eventually decided they wanted to leave the house, but then at the last minute asked for more time. We had a lease lined up for two weeks after they were going to vacate, so we were able to give them an extra 10 days in the house. Once they left, we had the carpet and house professional cleaned, and I touched up some paint. The property manager handled the listing, showing, and background checks. The new tenants haven’t asked for anything since they moved in back in July.

We were not heavily impacted by the pandemic. We hadn’t realized it until the Spring, but nearly all our tenants work in health care, which is just an interesting coincidence. During 2020, we only had one tenant that we had to constantly keep up with regarding her employment and ability to pay rent. She didn’t always pay on time, but we would have all the month’s rent before the end of the month each time. Then we had a tenant here or there that needed another week or two to pay rent in full, which we had no problem allowing. We didn’t collect any late fees in 2020.

While a year of several big expenses can be overwhelming, it’s helpful to know that this has not been our norm and the issues were centralized to a few houses. It also helps that 5 of our houses have long term renters (renewed more than once). Having a tenant renew their lease saves us time and money.

Property Management

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Property management can be useful and worth the 10% cost, but sometimes it’s not worth having the middle man. Here, I’ll break down our experiences with 3 property managers, but first, the terms of our management agreements. We have three properties in KY under a management company and three properties in VA with a property manager. In VA, we had 5 managed at one point in time, but we sold one property, and another is now managed by us since we knew the tenant and handled all the showings and lease set up.

FEES

Management fee: 10% monthly income. This is standard. If the rent is $900 per month, then you’re paying the management company $90 each month. If the unit isn’t rented, then they get $0.
Leasing fee: 1/2 a month’s rent in KY and $300 per new lease in VA (based on the fee structure of our individual property managers). Standard seems to be one-month’s worth of rent, so we have better fee structure there. In KY, half a month’s rent is about $400. In VA, we rent the houses for more than our KY homes, so half would be more like $500, meaning our $300 fee is a great deal.
Lease renewal fee: $0. We don’t pay either property manager for a renewal. The KY company had 10% of a month’s rent as the renewal fee, but we negotiated out of it. We don’t feel that renewing a lease is outside of the monthly management responsibility.
Maintenance fees: In KY, the agreement template had a 10% markup on all bills paid by the management company. We asked what the monthly management fee covers if not organizing repairs; with no clear answer, the company agreed to remove this fee. However, I have to request the 10% back every time there’s a maintenance fee because their system automatically adds it, and they’re not on top of removing it for our account. Our agreements also include a minimum dollar amount that they can spend on maintenance without our prior approval. This is meant that they can manage small repairs without having to coordinate with us, thereby making the process more efficient.
Unoccupied unit fee: KY also had a $50 per month fee for the months that the unit wasn’t rented. We felt that this disincentivized moving the unit quickly, and we negotiated the removal of this fee.

In all management cases, there’s also a stipulation that the company we sign with has first right of refusal for listing the house for sale.

RESPONSIBILITIES

The property manager is responsible for rent collection, coordinating maintenance calls, move in and move out inspections, distributing notices to the tenant (e.g., late notice), and any legal matters on behalf of us as the owners (which has happened).

VIRGINIA

In Virginia, we have a property manager for a few of our houses. The relationship began because her husband is our home inspector and handyman. Her experience was managing a few higher end properties, and she wasn’t part of a management company, but she is a Realtor. We were buying houses fairly quickly, and we decided it would be worth our time and effort to have someone managing the ones that were further away from our primary residence, mostly to handle the showings.

At first, the property manager would physically collect rent and deposit it into an account we set up just for the rentals. We chose a bank that was near her and us so that it was more convenient. Over the next couple of years, our tenants organically decided they would all pay electronically. We accept rent via Venmo, PayPal, and Zelle. We closed the bank account, since it required a $500 minimum balance, and now only collect rent online.

We’re more hands-on than your typical investor. This agreement allows charges up to $200, but the property manager calls us for everything. Most times, we want the opportunity to fix it ourselves. No reason to pay a plumber $125 for a service call just to replace a toilet flapper. But then 2 kids entered the picture while Mr. ODA works full time, and doing those types of maintenance calls have gone by the wayside. Two hours including driving time, the trip to get supplies, the possibility of multiple trips to resolve the issue, etc. were all reasons that we now rely on maintenance people to handle much of the work.

We learned a lot about the Virginia Code thanks to our property manager and her experience as a Realtor. We also had several filings and appearances in the court system for evictions that she handled on our behalf.

KENTUCKY MANAGEMENT COMPANY #1

Our first house purchase was in Kentucky, while we lived in Virginia. We required a property manager because we didn’t want to spend an indefinite amount of time showing the unit nor handling maintenance issues in a market where we had no connections yet. The first property manager was awful; we picked the company because their rates were the cheapest. We paid for that in the long run.

We had some struggles renting the unit that first go around, but we were told we had an agreement with a tenant for her to move in on April 1st. After a week, we weren’t told that the lease was executed, and when we followed up on it, he said she was coming in the following week to sign for April 15th start. He didn’t acknowledge the difference in what we were originally told. We then had to ask several questions on how we’d receive our rent. It was as if they had never had a property owner expect to see the income monthly. Their expectation, as well as it was defined through emails, was that the money would go into an account they set up, they’d draw down anything needed for management and maintenance, and we may or may not see a ledger. When we asked to be a signatory on the account, they acted surprised that we’d want access to the money. Once we stumbled through account set up, I then had to ask for the statement of expenses month-after-month. There was no automatic process, and it was just when a specific employee got around to writing up the statement.

Then, an intoxicated driver drove into our property. Our property manager was out of town and couldn’t check on the unit. We expected someone else in the company to be able to take over when our specific manager was out of town, and that wasn’t the case. We had Mr. ODA’s family go take pictures of the wreck to ensure we got them ASAP.

After raising our concerns about response time to the property manager’s supervisor, we received this response: On a side note, [manager] has become very busy with his role in the company and taken on a very large property so I think this is attributing to some of his slow response times, although that doesn’t make it right or give him an excuse not to answer your questions. After that, we had several issues with the rental rate and whether it was listed for rent. Then, they didn’t push to uphold the lease, which allows us to enter to show the property with 48 hours notice, which would assist in not having a long turnover period of vacancy. They allowed the tenant to deny access over and over again, and they didn’t even start showing the unit until a week after she vacated it. After several more rounds of confusion about what it should be listed at and their complete inability to communicate with us, the contract was terminated.

The tenant moved out mid-April. We had a new property manager in place in mid-May. A two-year lease was executed for June 1st.

KENTUCKY MANAGEMENT COMPANY #2

This company now manages the townhouse and two new properties we acquired in September 2019. It has not completely been smooth sailing, but communication has been better than the previous company and we haven’t felt forgotten about. As I shared previously, we negotiated out of the 10% markup on invoices in our management agreement. However, their system automatically adds the 10%, so I need to stay on top of the charges to make sure they’re at-cost with no markup.

We’ve had issues with the lease terms meeting what we agreed upon. For example, we charge a one-time pet fee and a pet deposit. We expect to receive the fee as income, but it was put in the security deposit account. With the way it was written in the lease, we can’t access that fee until the tenant moves out now. There were conversations about 18-month leases, but then one lease was only executed for 12 months. Luckily, the tenant was amenable to entering a 6-month extension on her lease.

All in all though, it’s worked well that they handle rent collection and depositing the balance of the rent after their fees in our account each month. While there have been hiccups, it’s been nice to know that they have processes in place and we don’t feel like we’re starting from square-one. Even though we now live in Kentucky, we find their management fees to still be worth the cost and don’t plan to manage these properties on our own at this time.